Customer Service Representative

4 weeks ago


Edmonton International Airport, Canada YEG FBO Services Full time

The Shell Aerocentre is looking for a full-time Customer Service Representative (CSR) located at the Edmonton International Airport. The CSR is responsible for providing exceptional service to our customers while providing operational support to colleagues. As a CSR you are the first point of contact for our customers and the liaison between flight crews and ramp agents.

**Responsibilities**:

- Maintain a professional manner and appearance while working with flight crews, passengers, and high profile clients.
- Provide prompt and courteous service to customers while proactively considering customer requirements.
- Coordinate services for aircraft such as arranging fuel, booking additional equipment, etc.
- Arrange services required by flight crews such as transportation, hotels, and catering.
- Ensure fuel and other services are performed in a timely manner.
- Communicate with ramp agents to capture all services provided to an aircraft and invoice accordingly.
- Clearly and professionally communicate with aircraft over the air-to-ground radio and with ramp agents over internal radio.
- Answer main telephone line.
- Provide check-in service.
- Work independently and as part of a team.
- Develop a positive working relationship with customers and team members.
- Shift work.

**Qualifications**:

- Previous customer service is a must.
- Excellent interpersonal and written communication skills
- Proficient in Microsoft Office programs such as Word and Excel
- Ability to multi-task and prioritize items
- Strong problem-solving skills
- Airport security clearance is required.
- Valid driver's license and transportation as there is no public transit service here.
- Aviation experience is an asset.

Pay: From $18.00 per hour

Expected hours: 40 per week

Work Location: In person



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