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General Manager

1 month ago

Edmonton International Airport, Canada ECG Ventures II Ltd. | OEB Kitchen and Bar | Avalon Bar | Wheels Up Burgers & BBQ Full time

**General Description**:
Oversee, direct, and coordinate the planning, organizing, training, and leadership necessary to achieve stated objectives in sales, costs, employee retention, guest service and satisfaction, food quality, cleanliness, and sanitation.

**Activities and Responsibilities**:

- Promote, work, and act in a manner consistent with objectives of OEB Breakfast Co.
- Ensure that all restaurant policies, procedures, standards, specifications, guidelines, and training programs followed and completed on a timely basis.
- Monitor compliance with health and fire regulations regarding food preparation and serving and building maintenance.
- Achieve company objectives in sales, service, quality, appearance of facility and sanitation and cleanliness through training of employees and creating a positive, productive working environment.
- Monitor food preparation methods, portion sizes, and garnishing and presentation of food to ensure that food is prepared and presented in an acceptable manner.
- Ensure compliance with all federal, provincial, and local regulations that pertain to health, safety and labour requirements of the restaurant, employees, and guests.
- Control cash and other receipts by adhering to cash handling and reconciliation procedures in accordance with restaurant policies and procedures.
- Count money and make bank deposits,
- Investigate and resolve complaints regarding food quality, service, or facilities.
- Ensure that all products are received in correct unit count and condition and deliveries are performed in accordance with receiving policies and procedures.
- Review financial statements, sales or activity reports, or other performance data to measure productivity or goal achievement or to identify areas needing cost reduction or program improvement.
- Schedule and receive food and beverage deliveries, checking delivery contents to verify product quality and quantity.
- Monitor budgets and payroll records and review financial transactions to ensure expenditures are authorized and budgeted.
- Maintain food and equipment inventories and keep inventory records.
- Schedule staff hours and assign duties.
- Establish standards for personnel performance and guest service.
- Perform some food preparation or service tasks, such as cooking, clearing tables, preparing drinks, and serving food and drinks when necessary.
- Keep records of health and safety practices.
- Train and coach staff.
- Manage staff performance in accordance with established standards and procedures.
- Co-ordinate restaurant operations during each shift.
- Interact with customers.
- Determine and execute operating improvements.
- Arrange for maintenance and repairs of equipment and services

**Knowledge and Experience**:

- Previous experience in food and beverage management.
- In-depth working knowledge of alcoholic and non-alcoholic beverages.
- In-depth working knowledge of food preparation and presentation.
- Experience in staff management and development.
- Knowledge of basic accounting principles and practices.
- Experience in analyzing financial data.
- Knowledge of planning and forecasting.
- Track record of managing inventory and cost controls.
- Knowledge of administrative procedures.

**Key Skills and Competencies**:

- Decision making
- Judgment
- Problem analysis and problem solving
- Planning and organizing
- Resource management
- Communication
- Hospitality focus
- Quality Orientation
- Teamwork
- Adaptability
- Flexibility
- High energy level
- Stress tolerance

**REQUIREMENTS**: