Scheduling Coordinator

2 weeks ago


Nepean, Canada Choice Healthcare Inc. Full time

**Team Choice **has served Ottawa region families since 2011 with 5-Star Google ratings from families _and_ caregivers. We provide a respectful and supportive work environment with opportunities for growth as a part of a competent and dependable team who work hard to bring excellent and reliable home care for our clients.

We are seeking a highly organized and detail-oriented Scheduling Coordinator to join our team. The Scheduling Coordinator will be responsible for managing and coordinating schedules for our staff and clients. This position requires excellent communication skills, strong attention to detail, and the ability to multitask effectively.

**Team Choice** offers:

- A mutually encouraging and caring work environment
- Paid personal and sick leave
- Extensive 1:1 training
- RRSP contribution matching program
- Competitive compensations
- Laptop and supportive devices
- Professional development opportunities to grow with the company

**Duties and Responsibilities: Include, but are not limited to**:

- Select caregivers to care for clients considering caregiver availability, location, skills, and temperament match
- Relay pertinent information to field staff and clients, document interactions, and maintain professional relationships
- Maintain client schedules by replacing field staff’s sick calls, vacations, or any absence
- Update field staff availability, vacation, or time off requests
- Verify and approve shifts for field staff
- Respond promptly to concerns, incidents, complaints and compliments, and document and relay information to Director of Care or Client Care Manager
- Adhere to the policies in interactions with clients, caregivers, or other parties while ensuring privacy and confidentiality
- Assist HR in training field staff in the use of AlayaCare app
- Other duties as necessary to provide back up for other team members
- Be on-call (paid) to provide 24/7 after hours support to caregivers and clients on a rotation basis

**Qualifications/Requirements**:

- Secondary education
- Two years’ scheduling/coordination in the Health Care field, preferably home care agency
- Experience in home care scheduling software (AlayaCare is an asset)
- Superior Customer Service skills
- Effective oral and written communication in English
- Effective oral and written communication in French
- Empathy and compassion when interacting with clients and caregivers
- Be available to be on call (paid) after hours to provide telephone support to clients and caregivers on a rotating basis
- Accurate and efficient computer data-entry skills
- Ability to prioritize tasks and/or duties while keeping a calm and professional demeanor in dealing with stressful situations

**Other Skills and Abilities Preferences**:

- Problem solving skills
- Ability to plan, organize, and coordinate activities
- Experience in both private and public-funded home and community care

**Job Types**: Full-time, Permanent

**Salary**: $20.00-$22.00 per hour

Expected hours: 40 per week

**Benefits**:

- Casual dress
- Extended health care
- On-site parking
- Paid time off
- RRSP match
- Work from home

Schedule:

- Monday to Friday

**Education**:

- Secondary School (preferred)

**Experience**:

- Scheduling: 1 year (required)
- Administrative experience: 1 year (preferred)

**Language**:

- French (preferred)

Ability to Commute:

- Nepean, ON K2E 7K3 (preferred)

Ability to Relocate:

- Nepean, ON K2E 7K3: Relocate before starting work (preferred)

Work Location: Hybrid remote in Nepean, ON K2E 7K3

Expected start date: 2024-03-18


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