Student Support

2 weeks ago

Toronto, Canada George Brown College Full time

**CLOSING DATE**:December 13, 2024

**Land**_ _**Acknowledgement**
- George Brown College is located on the traditional territory of the Mississaugas of the Credit First Nation and other Indigenous peoples who have lived here over time. We are grateful to share this land as treaty people who learn, work, and live in the community with each other._

**Equity Statement**_ _**

**GBC Vision**
- To be _a college renowned for its inclusion, excellence, relevance, impact, and leadership._ _

**Position Summary**:
The Student Support & Inclusive Learning Officer ensures welcoming, equitable and quality service at the Welcome Desk for Counselling and Accessibility Learning Services (ALS). The role includes appointment booking, document scanning, information sharing, and coordination for tutoring and notetaking service provision. A leader in service excellence, the Student Support & Inclusive Learning Officer handles situations involving students presenting with a variety of challenges including distressed students. The role effectively de-escalates student situations following departmental processes and refers to appropriate resources in support of the students as required.

**Key Responsibilities**:

- Provides a welcoming, equitable and quality service for students, staff and visitors.
- Schedules Counselling and Accessibility Services appointments according to departmental guidelines, systems and procedures.
- Receives disability intake documentation from students and ensures information is accurate and complete, scans and uploads documents into student file in Clockwork. Maintains confidentiality.
- Triages distressed students. Applies de-escalating strategies, assesses level(s) of need, refers student to appropriate resources and supports, consults with or escalates to appropriate parties as necessary.
- Provides intake support for students registering with ALS by providing information, clarifying processes, referring to Consultants for test accommodations, arranging placement or admission testing as needed. Provides intake back up as needed.
- Triages student concerns/questions for both note takers and tutors. Contacts professors, programs coordinators, student success specialists, and/or alumni to assist in finding appropriate tutors.
- Schedules note takers and tutors for students registered with Accessible Learning Services.
- Maintains spreadsheets for notetaking and tutoring requests, including their contact information.
- Other related duties as assigned.

**Educational and Experience Requirements**:

- Two-year diploma or equivalent from a recognized post-secondary institution in Office Administration, Health Office Administration or related/equivalent field.
Minimum two (2) years’ experience providing administrative support and demonstrated experience triaging and responding professionally to distressed students in a busy, high-paced, client-centred office environment.**Skills and Attributes:
- Solid technical skills and ability to operate multiple software systems; attention to detail.
- Demonstrated communication, collaboration, interpersonal and teamwork skills at a professional level.
- Demonstrated commitment to uphold the College’s priorities on diversity and equity.

**Interview process may consist of a practical skills component.**

**Notes**:

- The College requires proof of degrees, credentials or equivalencies from accredited regional or federal post-secondary institutions and/or their international equivalents. Credentials may require validation at the time of interviews or offer.

**About Us**:
George Brown College prides itself on educating students through real-world learning, in the heart of Toronto. Our faculty and employees make this vision a reality, and we support them by making George Brown a great place to work. See why we are consistently ranked as one of GTA’s top employers.

**Why work here?**

George Brown College offers hybrid work opportunities, a competitive pension plan, generous holiday and vacation time, a tuition assistance program, discounted rates for employees taking Continuing Education courses, and an equitable work environment where everyone matters.

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