Student Support Services Officer

3 weeks ago

Toronto, Canada International Business University Full time

**Position Title**: Student Support Services Officer

**Reports to**: Director Enrolment Services & Student Success

**About IBU**

International Business University (IBU) is a new and unique teaching-focused university specializing in business education that is looking for highly talented, motivated, and qualified faculty and professionals, ready for the next level of challenge in their career.

**Position Summary**

The Student Support Services Officer will be responsible for providing information and customer service to support students navigate through the various stages of the student lifecycle. Reporting to the Registrar and Director of Enrolment Services & Student Success, the incumbent will act as the first point of contact for students and contribute to a strong, positive student experience by creatively responding to and resolving student queries. This dynamic position is at the forefront of student engagement, support, and community-building, ensuring that each student feels connected and empowered throughout their academic journey.

**Key Responsibilities**:

- Serves as first point of contact for students and develops working relationships with students, to provide a sense of connectedness with the university.
- Manage and expand a positive extra-curricular experience for all students on IBU Campus through effective student engagement and provision of high quality social and cultural programs.
- Provide services to students that include one-on-one advising, group information sessions, info tables and webinars.
- Undertake an active role in the wider Student Support Services team, responding to student enquiries appropriately and efficiently, and supporting effective student communication.
- Deal with out-of-hours issues and emergencies efficiently and professionally, as part of Student Support on-call team.
- Receive and respond to students’ enquiries and personal concerns efficiently in line with IBU policies and escalating to the Registrar’s office as necessary.
- Develop strong, supportive advising relationships with students that will aid them in their job search experience.
- Cultivate trust with students in one-to-one environments, centering attention on the values and needs of the student seeking service and creating an environment that encourages the development of self-efficacy, resilience and career confidence.
- Manage the communication of student tools including, but not limited to, student handbooks.
- Responsible for the implementation of student programs and events at the community level including, but not limited to, volunteering activities, sports events, entertainment events, receptions, etc.
- Provide support and guidance to the Student Council and other groups/clubs as and when needed.
- Support with the development and analysis of system-wide student surveys to identify room for improvement.
- Communicate the annual Student Life calendar in a timely manner in collaboration with Student Support Services.
- Other related duties as assigned.
- Bachelor’s degree in a relevant field.
- Minimum two years of relevant experience in higher education and student services.
- Experience being on-call, responding under pressure and competent in managing urgent situations following agreed procedures.
- Excellent verbal and written communication skills, including the ability to handle sensitive information in a confidential manner.
- Excellent organizational and time management skills to manage workload, conflicting priorities, handle multiple tasks, and complete assignments with high accuracy and attention to detail.
- Demonstrated customer service skills with an ability to diffuse escalated situations in a student-focused environment.
- A positive, enthusiastic can-do attitude and a genuine interest in working with students. Displays a genuine desire to understand and meet the diverse needs of students.
- Able to collaborate and communicate effectively with students and colleagues at all levels, building rapport and establishing productive working relationships.
- Available to work occasional weekends and evenings.

**Job Types**: Full-time, Permanent

Schedule:

- Monday to Friday
- Weekends as needed

**Education**:

- Bachelor's Degree (required)

**Experience**:

- student services support: 2 years (required)

Work Location: In person

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