Student Support Services Officer

2 months ago

Toronto, Canada International Business University Full time

**Position Title**: Student Support Services Officer

**Reports to**: Director Enrolment Services & Student Success

**About IBU**

International Business University (IBU) is a new and unique teaching-focused university specializing in business education that is looking for highly talented, motivated, and qualified faculty and professionals, ready for the next level of challenge in their career.

**Position Summary**

The Student Support Services Officer will be responsible for providing information and customer service to support students navigate through the various stages of the student lifecycle. Reporting to the Registrar and Director of Enrolment Services & Student Success, the incumbent will act as the first point of contact for students and contribute to a strong, positive student experience by creatively responding to and resolving student queries. This dynamic position is at the forefront of student engagement, support, and community-building, ensuring that each student feels connected and empowered throughout their academic journey.

**Key Responsibilities**:

- Serves as first point of contact for students and develops working relationships with students, to provide a sense of connectedness with the university.
- Manage and expand a positive extra-curricular experience for all students on IBU Campus through effective student engagement and provision of high quality social and cultural programs.
- Provide services to students that include one-on-one advising, group information sessions, info tables and webinars.
- Undertake an active role in the wider Student Support Services team, responding to student enquiries appropriately and efficiently, and supporting effective student communication.
- Deal with out-of-hours issues and emergencies efficiently and professionally, as part of Student Support on-call team.
- Receive and respond to students’ enquiries and personal concerns efficiently in line with IBU policies and escalating to the Registrar’s office as necessary.
- Develop strong, supportive advising relationships with students that will aid them in their job search experience.
- Cultivate trust with students in one-to-one environments, centering attention on the values and needs of the student seeking service and creating an environment that encourages the development of self-efficacy, resilience and career confidence.
- Manage the communication of student tools including, but not limited to, student handbooks.
- Responsible for the implementation of student programs and events at the community level including, but not limited to, volunteering activities, sports events, entertainment events, receptions, etc.
- Provide support and guidance to the Student Council and other groups/clubs as and when needed.
- Support with the development and analysis of system-wide student surveys to identify room for improvement.
- Communicate the annual Student Life calendar in a timely manner in collaboration with Student Support Services.
- Other related duties as assigned.
- Bachelor’s degree in a relevant field.
- Minimum two years of relevant experience in higher education and student services.
- Experience being on-call, responding under pressure and competent in managing urgent situations following agreed procedures.
- Excellent verbal and written communication skills, including the ability to handle sensitive information in a confidential manner.
- Excellent organizational and time management skills to manage workload, conflicting priorities, handle multiple tasks, and complete assignments with high accuracy and attention to detail.
- Demonstrated customer service skills with an ability to diffuse escalated situations in a student-focused environment.
- A positive, enthusiastic can-do attitude and a genuine interest in working with students. Displays a genuine desire to understand and meet the diverse needs of students.
- Able to collaborate and communicate effectively with students and colleagues at all levels, building rapport and establishing productive working relationships.
- Available to work occasional weekends and evenings.

**Job Types**: Full-time, Permanent

Schedule:

- Monday to Friday
- Weekends as needed

**Education**:

- Bachelor's Degree (required)

**Experience**:

- student services support: 2 years (required)

Work Location: In person

  • International Student Support Officer

    2 months ago

    Toronto, Canada International Business University Full time

    **Position Title**: International Student Support Officer **Reports to**: International Student Support Manager **Location**:Toronto, ON **About IBU** International Business University (IBU) is a dynamic, teaching-focused institution dedicated to delivering excellence in business education. We seek talented and motivated professionals who are passionate...

  • Student Support

    4 weeks ago

    Toronto, Canada George Brown College Full time

    **CLOSING DATE**:December 13, 2024 **Land**_ _**Acknowledgement** - George Brown College is located on the traditional territory of the Mississaugas of the Credit First Nation and other Indigenous peoples who have lived here over time. We are grateful to share this land as treaty people who learn, work, and live in the community with each other._ **Equity...

  • Program Support Student

    7 months ago

    Toronto, Canada Jewish Immigrant Aid Services of Canada Full time

    **Program Support Student** **(Canada Summer Jobs)** - JIAS Toronto is a not-for-profit corporation dedicated to helping immigrants with resettlement in the Greater Toronto Area. JIAS Toronto assists lawfully admitted immigrants and refugees in meeting basic financial, social, legal, and other requirements of immigration. We work to advance the well-being...

  • Student Placement

    5 months ago

    Toronto, Canada Kerry's Place Autism Services Full time

    POSITION POSTING #: 2901 SERVICE AREA: Supported Living/Community/Administration Services  WAGE: Unpaid  LOCATION: Central/East/Toronto Region  Kerry’s Place Autism Services values the contributions of student placements. Kerry’s Place will invest in student resources by providing appropriate training and other supports to enhance their role at...

  • Personal Assistant for University Student

    6 months ago

    Toronto, Canada University Student Full time

    Personal Assistant for University Student **Job Description**: Hiring urgently for remaining of school year. I am a student with a physical disability attending law school at York University. I am seeking an assistant to help me while on campus and at my legal clinic placement in downtown Toronto. To apply: Please send your resume and a brief description...

  • Health Sciences Student Support Officer

    2 months ago

    Toronto, Canada George Brown College Full time

    **CLOSING DATE**:November 8, 2024 **Land**_ _**Acknowledgement** - George Brown College is located on the traditional territory of the Mississaugas of the Credit First Nation and other Indigenous peoples who have lived here over time. We are grateful to share this land as treaty people who learn, work, and live in the community with each other._ **Equity...

  • Student Records and Registration Officer

    4 months ago

    Toronto, Canada International Business University Full time

    **Position Title**: Student Records and Registration Officer **Reports to**: Director Enrollment Services & Student Success (Office of the Registrar) **Location**:Toronto, ON **About IBU** International Business University (IBU) is a new and unique teaching-focused university specializing in business education that is looking for highly talented,...

  • Student Engagement Officer

    7 months ago

    Toronto, Canada Institut Trebas Institute Full time

    Trebas Institute, established in 1979, is a private vocational school with campuses in Montreal and Toronto and offering a broad range of programs in audio, film and television, business and technology as well as music, event and entertainment management. Our mission is to provide high-quality and accessible education and support services to maximize our...

  • Part Time

    2 weeks ago

    Toronto, Canada George Brown College Full time

    **CLOSING DATE**:January 10, 2024 **Land**_ _**Acknowledgement** - George Brown College is located on the traditional territory of the Mississaugas of the Credit First Nation and other Indigenous peoples who have lived here over time. We are grateful to share this land as treaty people who learn, work, and live in the community with each other._ **Equity...

  • Student Engagement Officer

    7 months ago

    Toronto, Canada Fleming College Toronto Full time

    Trebas Institute, established in 1979, is a private vocational school with campuses in Montreal and Toronto and offering a broad range of programs in audio, film and television, business and technology as well as music, event and entertainment management. Our mission is to provide high-quality and accessible education and support services to maximize our...

  • Student Financial Services Support Assistant

    3 months ago

    Toronto, Canada York University Full time

    **Purpose**: The Student Financial Services Support Assistant provides Student Financial Services support, reception and administrative support for the Student Financial Service office at Osgoode Hall Law School under the direction of the Manager, Admissions and Financial Services. **Education**: Completion of first-year post-secondary program in...

  • Financial Aid Officer

    2 months ago

    Old Toronto, Canada Trebas Institute Quebec Inc. Full time

    At Ontario Institute of Health and Innovation, we are dedicated to providing exceptional education that meets the country's labour needs. Our graduates are well-prepared for successful careers that contribute to Canada's position as a leader in quality of life.We aim to lead in care and support services by empowering students with experiential learning that...

  • Student Service Coordinator

    6 months ago

    Toronto, Canada People Corporation Full time

    ACL Student Benefits has a full-time opportunity for a **Student Service Coordinator** (SSC) at the Domestic/International Student Benefit Plan Office (BPO) at George Brown College in Toronto. ACL Student Benefits is a provider and administrator of domestic and international student benefits and mental health programs for universities and colleges across...

  • Transfer Student Support Specialist

    6 months ago

    Toronto, Canada York University Full time

    **Purpose**: The Atkinson Centre for Mature and Part-time Students (ACMAPS) was established to provide a pan-university physical and philosophical home for mature and part-time students. ACMAPS has developed a wide range of student supports, including annual Orientation events, the Mature Student First-Year Experience Program, a Peer Mentor program, and...

  • Receptionist - Student Services

    20 hours ago

    Toronto, Canada Toronto School of Management Full time

    **Toronto School of Management (TSoM)** is an innovative college offering a broad range of career-focused programs in Business, Hospitality and Tourism, Big Data, Cybersecurity, and Accounting. We provide relevant programs which ensure our students meet the demands of today’s ever-changing job market. Niagara College and the Toronto School of Management...

  • Student Services Specialist

    7 months ago

    Toronto, Canada Northeastern University Full time

    About the Opportunity The position requires extensive student contact, in-person, via phone, and electronically. This position requires excellent interpersonal skills and an ability to work in a fast-paced environment to create a positive learner experience. The main areas of responsibility are: student services, student programming and leadership, and...

  • Manager, Student Services

    20 hours ago

    Toronto, Canada Yorkville University & Toronto Film School Full time

    **About Us** The same philosophy of personal attention that distinguishes Yorkville Education Company as a leading provider of post-secondary education also makes us an exceptional place to work. We are a modern and progressive institution that prioritizes diversity, opens doors to those often overlooked and provides pathways to successful...

  • Student Service Specialist

    3 months ago

    Toronto, Canada Academy of Learning Career College Full time

    The Academy of Learning Career College (AOLCC) is committed to creating a supportive and inclusive environment for adult learners to pursue their educational goals. As a leading educational institution, AOLCC offers a wide range of programs and courses. We are currently seeking a motivated individual with a passion for transforming lives and a desire to...

  • Student Services Assistant

    7 months ago

    Toronto, Canada English Path Full time

    **JOB TITLE**: Student Services Assistant **REPORTS TO TITLE**:Operations Manager Canada **BUSINESS FUNCTION/ SUB-FUNCTION**:Student Services **LOCATION**:36 Victoria St, Toronto, ON M5C 1H3 **INTRODUCTION**: **MISSION**: To provide high-quality, motivating English courses that stimulate and challenge students so they can learn, grow, and...

  • Student Welcome

    6 months ago

    Toronto, Canada York University Full time

    **Purpose**: This role will act as the main reception support for the Lassonde Student Welcome and Support Centre. This role is part of the main interface for students, staff, faculty, and the general public with the Student Service inLassonde. The role will provide critical support to the Community and all staff in the Centre during peak periods of time....