Manager, Student Support and Advising

5 months ago

Toronto, Canada York University Full time

**Purpose**:
The School of Continuing Studies (School) is a large and complex revenue-generating education enterprise designed to provide English language instruction and continuing professional education programs to students in the GTA, nationally and internationally. The School serves the diverse needs of international students seeking to obtain language and post-secondary education to excel in Canada. It also serves domestic students seeking to upgrade their professional education, change careers or obtain a Canadian education or credential. It is expected to generate revenue for York University and to generate a funnel of undergraduate as well as graduate students for York University in order to meet the enrolment targets. The school has two main divisions: (a) the English Language Institute (ELI), and (b) Continuing Professional Education (CPE) programs. The Manager, Student Support and Advising role is responsible for overseeing the service and processes to improve and achieve positive student service at SCS. The role is accountable for the efficient, effective, and innovative delivery of student support and advising services. The role also oversees a team of employees who support student experience initiatives. The role fosters an inclusive, diverse, collaborative, equitable, and respectful team environment. The role demonstrates a commitment to service excellence and decolonization, equity, diversity, inclusion, and a collaborative team environment.

**Education**:
Bachelors degree in a relevant discipline.

**Experience**:
4 years of related experience.
2 years of management or supervisory experience.
Experience working in student services or program services and with international students.

**Skills**:
Knowledge of customer service best practices, including AODA standards.
Knowledge and understanding of Canadian and international government legislation.
Knowledge of research pertaining to student service advising, student success, and DEDI.
Leadership skills with the ability to foster a positive, respectful, inclusive team environment.
Ability to develop and lead cohesive teams and manage performance and productivity.
Effective interpersonal and collaboration skills, with the ability to work effectively with partners to oversee student services.
Effective advising skills and sound judgement, including the ability to identify and respond to sensitive issues with empathy and diplomacy.
Effective communication and presentation skills.
Effectively cultivate relationships with partners.
Organizational and project management skills..
Active listening skills to work with others and synthesize information.

**Additional Notes**:
Normal office working environment.
- **Compensation**:
York's CPM Compensation Framework has a salary grid consisting of 6 or 8 steps (depending on job grade) which is reviewed annually with possible adjustments, and a lump sum Performance Based Recognition Award. Employees will receive the grid adjustment and depending on performance, eligible permanent employees may move to the next step of the grid and may receive a lump sum Performance Based Recognition Award.Visit the CPM Compensation page on the HR Website to find out more about York's CPM Compensation Program.

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**York University offers accommodation for applicants with disabilities in its recruitment processes. If you are contacted by York University regarding a job opportunity or testing, please advise if you require accommodation.**
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**We are committed to enhancing our environmentally and socially responsible practices for the benefit of all members of the York community. Our long term perspective recognizes our responsibility to be innovators and to continually work as a community to reduce our ecological impact.**
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**PLEASE NOTE: Applications must be received by 11:55 pm EST on the posted deadline date, if applicable.

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