Customer Experience Manager
6 months ago
**Customer Experience Manager**
Blinds To Go/le Marché du Store is the premier destination for window treatments with showrooms in Quebec, Ontario and the United States. We pride ourselves on our industry leading customer service We are growing our team and looking for the right person as Customer Escalation Manager. See role details below
**SUMMARY OF ROLE**
The Customer Escalation Manager plays a key role in the execution of our red-carpet customer service. From solving problems for our customers, to troubleshooting situations with our Design Consultants, you will be the key person in ensuring a seamless, luxury experience for our customers.
IF YOU....
- Have 5+ years in customer service related, call centre or retail environment
- Are passionate for partnering with people and working in teams
- Have elevated verbal and written communication skills
- Enjoy problem solving and providing creative solutions
RESPONSIBILITIES
Collaborate with regional managers and sales associates to handle complex problems
Responsible for resolving escalated cases to build lasting customer relationships from start to finish
Manage your workload effectively and multi-task to ensure customer satisfaction in a timely manner
OUR OFFER:
Professional challenges and the opportunity to take on new ones
Confidence and autonomy to take decisions
A customer obsessed culture and team
Strong support from other partners
Long-term vision focused on people
Strong and successful Canadian company
SCHEDULE
Our positions are full-time and include some evenings and weekends.
JOBSAC
**Salary**: $55,000.00-$65,000.00 per year
Work Location: In person
-
Customer Experience Manager
5 months ago
Montréal, Canada Fujitsu Full time**Role Purpose** The Customer Experience Manager will lead a front-line team whose focus is about providing a friendly, knowledgeable, personalized and efficient IT experience for the Client’s employees. The Customer Experience Manager will work closely with the Service Delivery Manager and will ensure that all Service Desk Services, Delivery commitments...
-
Customer Experience Program Manager
5 months ago
Montréal, Canada Coveo Full time**The guardian to our customer experience!**: Are you someone who believes that a positive experience can make a huge difference in people's appreciation of specific companies, services or products? As customers ourselves, are we not delighted each time we have a pleasant experience interacting with a customer service department? Can you remember the best...
-
Customer Experience Manager
6 months ago
Montréal, Canada Le Marché Du Store Full time**Customer Experience Manager** Blinds To Go/le Marché du Store is the premier destination for window treatments with showrooms in Quebec, Ontario and the United States. We pride ourselves on our industry leading customer service! We are growing our team and looking for the right person as Customer Escalation Manager. See role details below! **SUMMARY OF...
-
Dtc Customer Experience Manager
6 months ago
Montréal, Canada Samuelsohn Full time**The Role**: At Samuelsohn, you'll become part of a small, dynamic team, with the chance to grow professionally and make a notable impact in a company that has been leading the way in men's fashion for nearly a century. We're looking for a DTC (Direct To Consumer) Customer Experience Manager with a strong foundation in retail customer service to join our...
-
Manager, Customer Experience Trainee
5 months ago
Montréal, Canada TD Bank Full time**Manager, Customer Experience Trainee - René-Levesque, Montreal**: - 414555BR **Job Category - Primary** - Retail Banking - Customer Service **Work Location** - 800 Rene Levesque Boulevard West **Employment Type** - Regular **City** - Montreal **Time Type** - Full Time **Province/State** - Quebec **Hours** - 37.5 **Workplace Model** -...
-
Customer Experience Manager
6 months ago
Montréal, Canada Le Marché Du Store Full timeCareer development, strong teamwork, and exceptional customer service; these are a few of the values that drive us every day. We need a dynamic customer experience manager who: - Wants to put their passion for customer service to good use. - *Can build strong working relationships with their team. - *Can take ownership. Join our team if you want a place...
-
Customer Experience and Logistics Manager
5 months ago
Montréal, Canada Good Protein Full timeGood Protein est une jeune entreprise en très forte croissance, qui a comme mission d'offrir des mélanges de superaliments naturels, qui sont non seulement remplis de bienfaits pour la santé et qui sont également remplis de bon goût! **Description du poste**: Nous sommes à la recherche d'un Gestionnaire de l'expérience client et de la logistique...
-
Head of Customer Experience
5 months ago
Montréal, Canada WHC Online Solutions Inc. Full timeWeb Hosting Canada (WHC) empowers tens of thousands of Canadian entrepreneurs and small businesses to thrive with its powerful yet affordable online solutions. Join us and be part of a collaborative and passionate team dedicated to building Canada’s ultimate growth ecosystem. How you fit in Working directly with the CEO, the Head of Customer Experience...
-
Customer Experience Advisor
6 months ago
Montréal, Canada Polestar Full timeAt Polestar, we don't just drive innovation in our cars - our entire business model is different from our competitors. We’re looking for a creative, innovative, experienced, and hands-on professional to be the primary point of contact with our customers and be the ambassador of Polestars premium brand experience. **About Polestar** Polestar is an...
-
Manager, Customer Experience and Insights, Marketing
5 months ago
Montréal, Canada Intact Full timeOur employees are at the heart of what we do best: helping people, businesses and society prosper in good times and be resilient in bad times. When you join our team, you’re bringing this purpose to life alongside a passionate community of experts. Feel empowered to learn and grow while being valued for who you are - here, diversity is a strength. You...
-
Customer Experience Manager
5 months ago
Montréal, Canada Victoria's Secret Full time**Description** **A** **Victoria’s Secret & Co Customer Experience Manager** is a values-based leader who delivers exceptional customer and associate experiences to grow top line sales. This role reports to the Store Manager. **Primary Responsibility**: The Customer Experience Manager is responsible for driving and growing top-line sales by leading the...
-
Customer Experience Agent
5 months ago
Montréal, Canada Apollo Scooters Full time**Who are we?** Apollo Scooters is a North American manufacturer and distributor of electric scooters with a mission to improve lives through innovative transportation solutions. We do this by making getting to places cheaper, more environmentally friendly, and enjoyable. We are a small, dynamic team with big ambitions that managed to become a market leader...
-
Customer Experience Specialist
6 months ago
Montréal, Canada Challenger Motor Freight Inc. Full timeProfile Fastfrate is comprised of 6 companies operating out of 40 terminals and final mile hubs across Canada and into the USA. We succeed in offering customers a full suite of asset-based transportation services including over-the-road, cross border and intermodal LTL and TL, drayage and transload, warehousing, distribution, final mile, and logistics...
-
Manager, Customer Experience
5 months ago
Montréal, Canada TD Bank Full time**Manager, Customer Experience - Montreal East (PIPELINE)**: - 415577BR **Job Category - Primary** - Retail Banking - Management **Work Location** - Remote Montreal **Employment Type** - Regular **City** - Lachenaie, L'Assomption, Mascouche, Montreal, Montreal-Nord, Repentigny, St. Leonard, Terrebonne **Time Type** - Full Time **Province/State** -...
-
Customer Experience Manager
3 weeks ago
montréal (dorval), Canada Air Canada Full timeDescription Being part of Air Canada is to become part of an iconic Canadian symbol, recently ranked the best Airline in North America. Let your career take flight by joining our diverse and vibrant team at the leading edge of passenger aviation. As a Customer Experience Manager - Airports, you will play an important leadership role in our ambition to become...
-
Customer Experience Manager
4 weeks ago
montréal (dorval), Canada Air Canada Full timeDescription Being part of Air Canada is to become part of an iconic Canadian symbol, recently ranked the best Airline in North America. Let your career take flight by joining our diverse and vibrant team at the leading edge of passenger aviation. As a Customer Experience Manager - Airports, you will play an important leadership role in our ambition to become...
-
Customer Experience Representative
5 months ago
Montréal, Canada Stingray Media Group Full timeDepartment Marketing Location Montreal At Stingray, creativity, collaboration, and innovative technology are the pillars of our DNA. Are you ready to rock your career by joining a growing company, a team of music enthusiasts in a stimulating and fun work environment? Our marketing department is currently looking for a Customer Experience Representative...
-
Customer Experience Associate
5 months ago
Montréal, Canada TD Bank Full time**Customer Experience Associate**: - 426305BR **Job Category - Primary** - Retail Banking - Customer Service **Work Location** - 5500 Westminister **Employment Type** - Regular **City** - Cote St Luc **Time Type** - Part Time **Province/State** - Quebec **Hours** - 15 **Workplace Model** - Onsite **Pay Details** **Department Overview** At TD...
-
Customer Experience Associate
5 months ago
Montréal, Canada TD Bank Full time**Customer Experience Associate**: - 416229BR **Job Category - Primary** - Retail Banking - Customer Service **Work Location** - 2001 Rue University **Employment Type** - Regular **City** - Montreal **Time Type** - Part Time **Province/State** - Quebec **Hours** - 18.75 **Workplace Model** - Onsite **Pay Details** **Department Overview** At TD...
-
Customer Experience Associate
6 months ago
Montréal, Canada TD Bank Full time**Customer Experience Associate**: - 426204BR **Job Category - Primary** - Retail Banking - Customer Service **Work Location** - 272 Boul D'Anjou **Employment Type** - Regular **City** - Chateauguay **Time Type** - Full Time **Province/State** - Quebec **Hours** - 37.5 **Workplace Model** - Onsite **Pay Details** **Department Overview** At TD...