Customer Experience Representative
2 weeks ago
**ABOUT THE JOB**
DART has been growing at a rapid pace over the last few years. To sustain its rapid growth, we are now committed to strengthen our customer-facing sales team. The Customer Experience Representative position will require to work as a part of a sales team to develop both new and existing business relationships. Integrity, vision, professionalism, and passion are key components of this position.
**ROLES & RESPONSIBILITIES**
- Working as part of the Commercial Team to support the Regional Sales Managers and Account Managers with daily order processing and quoting
- Daily communications with clients from all countries within Europe, the Middle East and Africa
- Coordinate and redirect technical questions or clarifications to the proper product strategy and sales teams
- Ensure data integrity at all times when entering or adjusting data points for orders and accounts
- Validate product attributes such inventory and pricing to make sure requested product is available
- Help develop new ways for the CX team to optimize processes and be more efficient
- Help develop ways to improve overall customer experience through various channels
- Other duties as required
**QUALIFICATIONS**
- Years of experience a minimum of 3 years’ experience in Customer Service / Customer Experience
- Work day to ideally start at 7am EST
- Detailed - oriented data entry skills
- Advanced working knowledge of Microsoft Word, Excel and Outlook
- Experience in working with a CRM and ERP
- Strong organizational skills and time management skills
- Ability to work in a fast-paced environment
- Fluent in English. Basic working knowledge of French/Spanish languages is a nice-to-have.
- Must be results-oriented and able to work with in a team environment
- Must possess excellent verbal and written communication skills
DART provides industry-leading design, manufacturing and market-certified solutions for the helicopter and aerospace industry. With an impressive line-up of over 1,100 STCs, DART offers a comprehensive portfolio of mission equipment and related services, replacement parts and tooling for civil and military operators, all major rotorcraft OEMs, completion centers and MR&O facilities. DART's key products include flotation systems, landing gears, interior and exterior accessories, cargo expansion, external loads, cable cutters and filters. All this, in addition to extensive engineering capabilities and manufacturing centers delivering fast time-to-market solutions with superior customer support in over 120 countries worldwide.
**Benefits**:
- Dental care
Schedule:
- 8 hour shift
- Monday to Friday
**Education**:
- Secondary School (preferred)
**Experience**:
- customer service: 3 years (preferred)
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