Customer Experience Agent
6 months ago
**Who are we?**
Apollo Scooters is a North American manufacturer and distributor of electric scooters with a mission to improve lives through innovative transportation solutions. We do this by making getting to places cheaper, more environmentally friendly, and enjoyable. We are a small, dynamic team with big ambitions that managed to become a market leader within just 12 months. We are absolutely obsessed with our products and customers and are only getting started. If you are looking for a company at the cutting-edge of innovation, an industry on the verge of a breakout, a work-hard/play-hard environment, and hands-on learning, you’ve found the right place
**A Day in the Life**:
We are looking for a **seasonal, part-time ( **preferably 20 - 40 hours per week**)** Customer Experience Agent who can assist customers with placing orders, answering their questions, and converting prospective customers. This role will operate in a **hybrid basis** with the option to work from home once the training is completed in person at our Montreal office. The **contract duration will be up to 6 months** with the possibility of an extension or permanent employment.
**Core responsibilities**:
- Customer inquiries - answer customer inquiries from all communication channels (primarily SMS, chat, and phones) in a timely manner
- Provide product recommendations for current and new customers
- Report on KPIs to meet both team and personal objectives and targets
- Participate in team meetings, make suggestions and improvements to processes to ensure increased customer satisfaction
- Advocate for our customers and share feedback across the organization
- Additional administrative tasks as required
**Who are you?**
- Have an Associate’s / DEC degree, equivalent experience, or currently pursuing a postsecondary degree
- Exceptional attention to detail
- Very strong interpersonal and customer service skills
- Positive attitude and a willingness to learn
- Organized and can manage multiple tasks at the same time
- Cool under pressure
- Fluent in English (reading/writing)
- Have at least 6 months of Customer Service experience
**Preferred Skills**:
- Experience using chat or text as primary channel
- Experience in phone support
- Knowledge of Gorgias, Zendesk, or other ticketing software
- Familiar with Google Sheets and Airtable
- Bilingual (fluent in English and French)
**Perks of the job**:
- Personal electric scooter for use in the summer
- Company laptop
- Dog-friendly office
- Monthly team activities and events
**So, what are you waiting for? We'd love to hear from you**
Apollo Scooters is an equal opportunity employer and we value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
-
Customer Service and Experience Agent
6 months ago
Montréal, Canada DeSerres (head office) Full timeJoin us at DeSerres and let your listening skills, proactivity and interpersonal skills enrich our customer service and experience team. **What we offer**: - 36-hour work week ; - 3 weeks vacation after 1 year of service ; - 5 days flexible leave; - Summer hours; - Group insurance paid partly by employer; - REED/RPDB; - Hybrid work (3 days a week...
-
Customer Experience Center Agent
6 months ago
Montréal, Canada Intelcom Full timeRide the next mile with us! - At Intelcom, the customer experience is at the heart of our DNA. As a Bilingual Customer Experience Center agent, you will be responsible for answering phone calls from our business partners and customers with the goal of listening, understanding and resolving issues in a timely manner. You will have the chance to evolve within...
-
Customer Experience Center Agent
6 months ago
Montréal, Canada Intelcom Full timeRide the next mile with us! - At Intelcom, the customer experience is at the heart of our DNA. As a Bilingual Customer Experience Center Agent, you will be responsible for answering phone calls from our business partners and customers with the goal of listening, understanding and resolving issues in a timely manner. You will have the chance to evolve within...
-
Customer Experience Manager
6 months ago
Montréal, Canada Fujitsu Full time**Role Purpose** The Customer Experience Manager will lead a front-line team whose focus is about providing a friendly, knowledgeable, personalized and efficient IT experience for the Client’s employees. The Customer Experience Manager will work closely with the Service Delivery Manager and will ensure that all Service Desk Services, Delivery commitments...
-
Customer Experience Agent
6 months ago
Montréal, Canada Thibert Full time_Founded in 1976, Thibert (Robert Thibert Company Inc.) is one of the largest distributors of auto parts, RVs and trailers in North America. Thanks to our dynamic growth strategy, Thibert will become a key player in the industry. Our vision for the future: a unique customer experience, supported by a team of passionate professionals, focused on innovation,...
-
Customer Service Agent
6 months ago
Montréal, Canada Boutique 1861 Full timeCompany Description Founded in 2009, Boutique 1861 is a fast-growing Quebec-based company specialized in women's apperel with four distinct brands : Boutique 1861, La Petite Garçonne, Boudoir 1861 and Maison Garçonne. The company has 4 stores on Saint-Laurent Street in Montreal (close to public transportation!), an online store and more than 80 passionate...
-
Traffic & Customs Agent
4 weeks ago
Montréal, QC, Canada CMC Électronique Full time**Why join our import and export team?**: CMC electronics is one of the world’s most innovative companies in the aerospace industry. We are currently looking for a Traffic & Customs Agent. As a Traffic & Customs Agent you will be coordinating the import shipments from all over the world and exporting our products to customers world-wide. You must be a...
-
Lead Agent, Customer Services
6 months ago
Montréal, Canada American Airlines Full timeLocation: Pierre Elliot Trudeau Intl Apt (YUL-TRMU) Additional Locations: None Requisition ID: 70283 **Intro**: Are you ready to explore a world of possibilities, both at work and during your time off? Join our American Airlines family, and you’ll travel the world, grow your expertise and become the best version of you. As you embark on a new journey,...
-
Seasonal Customer Experience Agent
7 months ago
Montréal, Canada Apollo Scooters Full time**Who are we?** Apollo Scooters is a North American manufacturer and distributor of electric scooters with a mission to improve lives through innovative transportation solutions. We do this by making getting to places cheaper, more environmentally friendly, and enjoyable. We are a small, dynamic team with big ambitions that managed to become a market leader...
-
Customer Service Support Agent
6 months ago
Montréal, Canada CTConsultants Full time**CTC007428 - Customer Service Support Agent**: **Secteur industriel: Telecommunications**: **Type d'emploi: Contract**: **Durée: Eleven months**: **Mode de travail: Remote**: **Description**: Roles and Responsibilities: - Act as an escalation point towards our Wireless Network vendor, to investigate, expedite, and - resolve network issues and business...
-
Customer Service Agent
1 month ago
Montréal, QC H2X 2V4, Canada Boutique 1861 Full time**Company Description** Founded in 2009, Boutique 1861 is a fast-growing Quebec-based company specialized in women's apperel with four distinct brands : Boutique 1861, La Petite Garçonne, Boudoir 1861 and Maison Garçonne. The company has 4 stores on Saint-Laurent Street in Montreal (close to public transportation!), an online store and more than 75...
-
Customer Service Agent
6 months ago
Montréal, Canada TP-Holiday Group Limited Full timeThe Customer Service Agent offers important support for our company’s activities. He/She ensures the satisfaction of our customers by offering an outstanding service and by following the standards established in the Customer Service and After Sales department. Reporting to the Customer Service and After Sales Manager, the selected person responds to...
-
Customer Experience Center Agent
6 months ago
Montréal, Canada Intelcom Full timeRide the next mile with us! - **Responsibilities**:- Inform clients about the status of their delivery;- Collect comments from clients and escalate particular cases if needed;- Improve the company's service by listing issues that came up while dealing with problematic cases throughout the day. **Qualifications**: - 6 months of experience in a customer...
-
Customer Service Agent
6 months ago
Montréal, Canada NAPA Auto Parts Full time**Company Description** Be part of a community of authentic, proud and trusted people** At UAP, we believe we don’t just deliver car and heavy vehicle parts all around the country;** we also** help keep Canadians moving **forward**. This makes for a special kind of workplace. We have the experience and strength of our 100-year legacy and the desire to...
-
Customer Service Agent
6 months ago
Montréal, Canada Corporation Adfast Full timeWorking at Adfast means being part of a human and technological adventure that began over 40 years ago. We are a manufacturer of eco-friendly adhesives, sealants and insulating foams for sustainable building construction. Adfast is certified as an Industry 4.0 showcase by the Ministry of Economy and Innovation, due to the interconnectedness of its multiple...
-
Bilingual Customer Solutions Agent
6 months ago
Montréal, Canada Coca-Cola Canada Bottling Limited Full timeFacility Location - Montreal Work Location - Posting Locations - Montreal Department - Sales Operations Team 5 Job Function - Customer Care and Inside Sales Employee Type - Regular Employee FT Hourly Shift/Hours - **About This Opportunity**: As a full-time Customer Solutions Agent (CSA), you are the expert in Sales and Service, in our omni-channel...
-
Customer Service Agent
6 months ago
Montréal, Canada National Bank of Canada Full timeYoutube Video As a Customer Service Agent for our Montréal’s call centres, you’ll support clients with their banking needs and help them use our electronic solutions. You’ll have a positive impact on clients by listening closely to their needs and offering excellent customer service. **Your compensation** The salary starts at $21.50/hour with two...
-
Customer Service Agent
6 months ago
Montréal, Canada Corporation Adfast Full timeWorking at Adfast means being part of a human and technological adventure that began over 40 years ago. We are a manufacturer of eco-friendly adhesives, sealants and insulating foams for sustainable building construction. Adfast is certified as an Industry 4.0 showcase by the Ministry of Economy and Innovation, due to the interconnectedness of its multiple...
-
Customer Service Agent
7 months ago
Montréal, Canada Corporation Adfast Full timeWorking at Adfast means being part of a human and technological adventure that began over 40 years ago. We are a manufacturer of eco-friendly adhesives, sealants and insulating foams for sustainable building construction. Adfast is certified as an Industry 4.0 showcase by the Ministry of Economy and Innovation, due to the interconnectedness of its multiple...
-
Bilingual Customer Solutions Agent
6 months ago
Montréal, Canada Coca-Cola Canada Bottling Limited Full time**About This Opportunity**: As a full-time Customer Solutions Agent (CSA), you are the expert in Sales and Service, in our omni-channel contact center environment, to deliver customer needs. The Customer Sales Solutions Centre (CSSC) offers exceptional world class service to customers across Canada. Our Customer Solutions Agents deepen customer relationships...