Customer & Product Experience
5 days ago
**About us**:
Love that Bag etc is Canada’s largest reseller of preloved designer handbags, fashions, and accessories. Beyond our careful curation process of top quality pieces, what sets us apart is that we are truly a customer service oriented company. We remain committed to always offering the best experiences, for both our buyers and our sellers, as we prove that secondhand doesn't need to compromise on luxury service.
Our brand is playful, creative, and light-hearted, with a mission to make designer fashion attainable, and proudly play our role in the circular economy. Our small, close-knit team embodies the same practices we put forth for our customers and into our brand. We’re looking to bring someone on to join in the fun as much as they can deliver in the productivity. Located in the heart of St-Henri, our office building is right on the Lachine canal (with a lovely outdoor terrace for summer time) and is within walking distance of the Atwater market, the St Henri Metro, and a host of restaurants/coffee shops/gyms & more. We offer a casual work environment, flexible hours, free coffee, and a competitive salary.
**About you**:
**About this position**:
A part-time or full-time, in-office position with flexible hours, this role is about keeping the operations & product flow running smoothly in the office and within the Love that Bag etc community. The day to day may vary depending on the marketing activities, and the sales and consignment levels; however, the core of the job will always be focused on customers and products.
**Depending on a part-time or full-time schedule, responsibilities may vary, but could include**:
- Co/or single handedly managing our internal Layaway Payment Plan - setting up the payment scheduling, sending invoices, processing transactions
- Receiving customers for in-office shopping/consignment appointments
- Product shipping, receiving, and returns
- Quality control on merchandise coming into office
- Co/or single handedly managing the inventory - organizing stock room, tagging products, data entry, photoshoot organization
- Co/or single handedly managing our internal shopping alerts system
- Photography organization - loading product photography and lifestyle photography to listings
**Desired skills**:
- Post-secondary education preferred, but not required
- Customer, sales, copy-writing, administrative, and/or shipping experience a big plus
- Luxury fashion knowledge and interest - designers and brands, current trends
- Excellent verbal and written communication skills in both English and French (must be bilingual)
- Organized, detail and task-oriented, and solutions-based thinking
- Team player with a collaborative spirit
- Resourceful, confident & comfortable taking initiative
- Experience with Excel/Google Sheets, G-suite, and comfort with learning new software - you will be learning our backend system
- Comfortable with numbers - while not a mathematical role, you will be managing minor spreadsheets & transactions
- Personable and friendly
**Job Types**: Full-time, Part-time
**Salary**: $15.00-$16.00 per hour
**Benefits**:
- Paid time off
- Store discount
Schedule:
- 8 hour shift
- Monday to Friday
- No weekends
COVID-19 considerations:
Love that Bag etc is taking all appropriate steps to protect our employees and customers from Covid-19. All employees must be double vaccinated and all customers must wear masks.
Ability to commute/relocate:
- Montréal, QC H4C 2C7: reliably commute or plan to relocate before starting work (required)
**Education**:
- Secondary School (required)
**Experience**:
- Customer service: 1 year (preferred)
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