Spa Front Desk Receptionist Whistler
3 months ago
Whistler Day Spa is looking for a new full time Spa Receptionist to join our team starting Mid/End of November.
The Spa Receptionist is responsible for ensuring that the highest levels of customer service are achieved, and that all spa standards are met and maintained. Reception serves as the main point of contact for all spa guests and works in tandem with management and other departments to ensure guests have an ultimate wellness experience. This role requires someone who has a friendly, outgoing, and positive nature, as well as having strong administrative skills.
We will expect you to be friendly and positive: _being part of a small team that cares about everyone's well being. You will be expected to create connections and show support and positivity to your colleagues. _
You will need to be passionate about customer service and wellness: _truly care about people and strive to provide an exceptional experience and exceed guest expectations. _
There is a requirement for flexibility and adaptation: _always open to welcome new tasks with an enthusiastic attitude. Understands that with business growth comes change and improvement. _
**Duties will include**:
- Responsible for greeting every guest upon arrival
- Ensure health forms are filled out fully using Spa Booking System
- Process guests' check out, calculate charges and receive payments using Spa System
- Make, confirm, cancel and change appointments
- Ensure guest special requests are efficiently completed
- Competent working with mínimal supervision
- Other related duties as assigned by the Spa leadership team
- Excellent communication skills
- Strong administrative organizational skills
- Wellness & Guest Services focused
- Able to work within a team
- Accountability and Dependability
- Adaptability/ Flexibility
- Desire to learn about wellness and skin care products
- Strong communication skills
- Spa and Wellness experience an asset.
- Feel comfortable working in a fast-paced environment requiring multitasking and problem solving.
**Why Join Our Team?**
- Extended health and dental benefit options
- Retail commissions
- Free service each month
- Discount on retail
- Fun staff activity days
- Excellent work/life balance
- Discounted ski pass
- Discounts in local Whistler businesses
Pay: $18.16-$22.50 per hour
Expected hours: 30 - 40 per week
**Benefits**:
- On-site parking
Flexible language requirement:
- French not required
Shift:
- 8 hour shift
- Afternoon shift
- Day shift
- Morning shift
Work days:
- Monday to Friday
- Weekends as needed
Application question(s):
- You must have secured housing in Whistler.
- You must have a valid visa for at least 6 months.
**Experience**:
- Customer service: 1 year (required)
Work Location: In person
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