Spa Experience

3 weeks ago

Whistler, Canada Scandinave Spa Whistler Full time

Our Mission
- To offer a haven for personal renewal in the Scandinavian age-old tradition where body and mind find peace.

Vision
- To be recognized as the best relaxation experience in Canada while providing a meaningful workplace that encourages a balanced lifestyle.

Fundamental Values-
- Authenticity: we are welcoming and genuine. With the simplicity and quality of the experience we offer, we lead by staying true to the Scandinavian tradition through our locations, materials, and scents.-
- Team Spirit: we communicate, display empathy and work in a family spirit. We approach change in a positive way, are always willing to help, and rally around common goals.-
- Professionalism: we anticipate our guest needs and go above and beyond their expectations, we are experts, we perform at the highest level, we lead by example, are accountable and deliver great results.Expectations-
- Responsible for offering a warm, friendly, and professional experience to guests and staff.-
- Ensure the quality and cleanliness of all areas of Scandinave Spa Whistler.-
- Complete the following tasks with leadership, keeping the Spa Experience and Housekeeping teams motivated and guiding the team to a high standard of service.**Job Type: Full Time**

**Hourly Rate**:$26.78**Benefits**:

- Complimentary thermal baths membership for yourself plus 1 other friend
- Winter Whistler Blackcomb Spirit Pass or Wellness Program allowance
- Extended Health Benefits after 6 months
- Massage Discounts of up to 65%
- Food and beverage discounts for onsite café of 35%
- Corporate discount vouchers for friends and family visiting Scandinave Spa
- Staff Housing, based on availability
- Flexible Schedule
- Tasks & Responsibilities:
- General Operation of the Site-
- Supervise the daily operations of the Spa Experience team.-
- Perform opening and closing procedures, and ensure the team are completing tasks properly.-
- Support the Spa Experience team with any guest service situations.-
- Perform technical duties including:- Test water quality (Chlorine, PH and TDS levels).-
- Maintain sauna fire and ambiance fireplaces.-
- Check feature temperatures.-
- Check and ensure the functionality of the different pumps/motors.-
- Report any problems to the Maintenance team.-
- Ensure cleanliness, order, and quality of the entire site:- Locker rooms-
- Massage Pavilion-
- All solariums-
- All Spa features-
- All outdoor areas-
- In tandem with the Night Housekeeping team, supervise the cleanliness of the spa including the work of temp personnel and outsourced cleaning company personnel.-
- Knowledge of all services and products offered at The Scandinave Whistler, including all policies of the Spa i.e., Silence guarantee and electronic free areas.-
- Assist in completing stock-take, inventory and ordering for Spa Experience & Housekeeping.-
- Assist in creating department and position-specific procedures.- Leadership-
- Assist in addressing any performance issues with team members in a timely manner.-
- Assist in providing feedback for performance reviews.-
- Plan and release the weekly schedules for the Spa Experience team.-
- Assist the Spa Experience and Housekeeping Manager with planning the Housekeeping team schedule.-
- Provide continued training to new and existing team members on tasks, and procedures.-
- Train, coach and mentor Spa Experience Team Leads and Attendants.-
- Ensure an equal division of daily tasks within the team.-
- Run the weekly Team Lead meetings and assign tasks.-
- Work closely with all departments and always ensure communication and teamwork.-
- All other tasks requested of you for the smooth and efficient function of the Scandinave Spa Whistler.Prerequisites:- Previous experience in a leadership or supervisory role required-
- Previous experience in customer service required-
- Proficient with Microsoft Word, Excel, Outlook and SharePoint-
- Must possess a professional presentation-
- Strong interpersonal and problem-solving abilities-
- Ability to work well under pressure in a fast-paced environment-
- Ability to work cohesively with fellow colleagues as part of a team-
- Ability to focus attention on guest needs, remaining calm and courteous at all times-
- Always demonstrate good team spirit and a positive attitude.-
- Clear criminal record check#WHISPA

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