Front Desk Agent

2 weeks ago


Whistler, Canada Whistler Platinum Full time

**Hours of Work;**
40 hours per week, rotating schedule including days, evenings and weekends.

**What will I be doing?**
Specifically, you would be responsible for performing the following tasks to the highest standards:

- Make a valuable welcoming impression to all guests
- Check-in guests with accurate instructions and details for their stay
- Check-out guests with proper instructions and details for their return
- Respond to guest issues, complaints, Maintenance and Housekeeping requests promptly and with assistance from supporting departments
- Provide Concierge services and ensure proper billing
- Be familiar with all Whistler Platinum properties, amenities and locations
- Respond to all guest concerns with empathy and creative solutions to provide ultimate guest satisfaction
- Prepare for guest arrivals: check-in packages, communication of arrival times, accurate directions and late check-in policies and offer Concierge services
- Liaise and communicate effectively with all appropriate operational departments
- Develop and cultivate strong working relationships with all guests and employees
- Receive deliveries for office and guests
- Other duties as required.

**What are we looking for?**
- If you understand the value of providing guests with an exceptional experience and personalized attention, you may be just the person we are looking for to work as a team member with Whistler Platinum. The following skills and experience are required to be successful in this position:

- Previous Guest Service and/or Front Desk experience (min. 1 year)
- Excellent command of the English language - written and verbal. Other languages an asset
- High-level administration and computer skill set: writing, filing, tracking, organizing, and phone etiquette.
- Able to multi-task and remain organized and professional
- Able to uphold all guest confidentiality and hold guest privacy and security in the highest regard
- Ability to work in a fast-paced environment meeting and exceeding guest expectations
- Proficient use of Microsoft Word, Excel, and Outlook
- Knowledge of property management systems an asset
- Good problem resolution skills operating in a "win-win" fashion for guests
- Team oriented
- Outgoing, friendly and positive
- Proactive with guests and while working unsupervised
- Absolutely punctual and professional
- Great knowledge of Whistler area and local activities
- Valid BC Driver’s licence an asset

**What benefits will I receive?**
Your benefits will include a competitive hourly wage and a flexible work schedule. You will be eligible to participate in our Recreation Pass Program that includes access to your choice of a ski pass, gym pass or other recreational activities via spending account. After 3 months of employment, you may enroll in the Extended Health benefits plan. Whistler Platinum also offers eligible team members access to third party training and educational assistance. We look forward to reviewing with you the specific benefits you would receive as a Whistler Platinum Team Member.

Pay: From $22.00 per hour

Expected hours: 40 per week

Additional pay:

- Overtime pay

Flexible language requirement:

- French not required

Schedule:

- 8 hour shift
- Overtime
- Weekends as needed

Work Location: In person


  • Front Desk Agent

    6 months ago


    Whistler, Canada Crystal Lodge Full time

    The Crystal Lodge in the heart of Whistler village is looking for Front Desk Agents to join their team! As the first in-person interaction our guests have with the hotel, the role of Front Desk Agent requires a personality of welcoming, friendly, enthusiastic and able to make meaning impact from the start of our guests stay. We strive to deliver on...

  • Front Desk Agent

    3 months ago


    Whistler, Canada Crystal Lodge Full time

    The Crystal Lodge in the heart of Whistler village is looking for Front Desk Agents to join their team ready for winter 2024/25! Start dates for these positions will be in October 2024. As the first in-person interaction our guests have with the hotel, the role of Front Desk Agent requires a personality of welcoming, friendly, enthusiastic and able to make...

  • Front Desk Agent

    6 months ago


    Whistler, Canada Crystal Lodge Full time

    The Crystal Lodge in the heart of Whistler village is looking for a full-time Front Desk Agent to join our team! The Front Desk Agent is likely the first face-to-face interaction a guest has with the hotel and for this reason, they must be enthusiastic, out-going and friendly, and can deliver awesome Whistler experiences for each and every guest. The role...

  • Front Desk Agent

    6 months ago


    Whistler, Canada Blackcomb Springs Suites Full time

    **Front Desk/Guest Service Agent** Front Desk/Guest Service Agents are responsible for providing outstanding service to all our guests throughout their entire stay. **Job duties of this position include**: - Greeting customers with a warm and engaging smile. - Completes the registration, check-in, and check-out procedures, ensuring all guest information...

  • Front Desk Agent

    5 months ago


    Whistler, Canada Accor Full time

    Company Description Nestled at the base of Blackcomb Mountain, just two hours north of Downtown Vancouver, Fairmont Chateau Whistler defines mountain luxury. Offering ski-in, ski-out convenience in the winter, and an on-site championship golf course in the summer, we are Canada’s year-round outdoor adventure destination. Additionally, we are Whistler's...

  • Front Desk Agent

    3 weeks ago


    Whistler, Canada Pinnacle Hotel Whistler Full time

    Front Desk Agent **Responsibilities**: - Greet and welcome guests in a friendly and professional manner - Register guests and assign rooms, ensuring all necessary information is obtained - Answer phone calls and provide information to guests or transfer calls to appropriate departments - Handle guest check-ins and check-outs efficiently and accurately -...

  • Front Desk Agent

    5 days ago


    Whistler, Canada Pinnacle Hotel Whistler Full time

    Front Desk Agent **Responsibilities**: - Greet and welcome guests in a friendly and professional manner - Register guests and assign rooms, ensuring all necessary information is obtained - Answer phone calls and provide information to guests or transfer calls to appropriate departments - Handle guest check-ins and check-outs efficiently and accurately -...

  • Front Desk Agent

    6 months ago


    Whistler, Canada Gibbons Whistler Full time

    ADARA HOTEL Your Modern Boutique Experience in Whistler Village Right in the heart of Whistler Village and steps away from the lifts, world-class dining and shopping, we are a boutique getaway blending the town’s rustic character and heritage with an all-new modern, Scandinavian-inspired design and interiors. We are seeking a friendly and...

  • Front Desk Agent

    3 months ago


    Whistler, Canada Whistler Blackcomb Full time

    **Create Your Experience of a Lifetime!** Come work and play in the mountains! Whether it’s your first-time seeing snow or you were born on the slopes, joining our team means discovering (or re-discovering!) a passion for the outdoors while building lifelong connections with teammates and guests from around the world. With 40+ resorts across 3...

  • Front Desk Ambassador

    3 weeks ago


    Whistler, British Columbia, Canada Accor Full time

    Job DescriptionFront Desk Agent RoleWe are seeking a skilled and charismatic Front Desk Agent to join our team at Fairmont Chateau Whistler. As a Front Desk Agent, you will be the first point of contact for our guests, providing exceptional service and ensuring a memorable experience for all.Key Responsibilities: Greet and check-in guests, responding to...

  • Front Desk Agent

    6 months ago


    Whistler, Canada Pan Pacific Whistler Full time

    _Do you want to experience the lifestyle in Whistler, BC - Canada's premier ski resort town? Pan Pacific Whistler is looking for Guest Services Agents to join our team. Elevate your Hospitality career at Canada’s Best Ski Hotel!_ **Position Summary** Reporting to the Front Office Manager, the Guest Services Agent acts as the guest experience...

  • Guest Service Agent

    6 months ago


    Whistler, Canada WHISTLER PREMIER Full time

    Hello Whistler! Whistler Premier is now hiring for a Guest Service Agent! Searching for the summer season. We have a strong team-based workplace culture here at Whistler Premier, and are looking for another enthusiastic and assertive individual to join us! Our Guest Service Agents are responsible for performing all front desk related functions, acting as...

  • Guest Service Agent

    3 weeks ago


    Whistler, Canada WHISTLER PREMIER Full time

    Hello Whistler! Whistler Premier is now hiring for a Guest Service Agent! Searching for the shoulder season and onto the summer season, **with housing beds available!! Looking for a quick start for the hire of this position. (Shared room, single beds for staff only)** We have a strong team-based workplace culture here at Whistler Premier, and are looking...

  • Guest Service Agent

    4 weeks ago


    Whistler, Canada WHISTLER PREMIER Full time

    Hello Whistler! Whistler Premier is now hiring for a Guest Service Agent! Searching for the shoulder season and onto the summer season, **with housing beds available!! Looking for a quick start for the hire of this position.** We have a strong team-based workplace culture here at Whistler Premier, and are looking for another enthusiastic and assertive...


  • Whistler, Canada Pinnacle Hotel Whistler Full time

    Front Desk Agent **Responsibilities**: - Greet and welcome guests in a friendly and professional manner - Register guests and assign rooms, ensuring all necessary information is obtained - Answer phone calls and provide information to guests or transfer calls to appropriate departments - Handle guest check-ins and check-outs efficiently and accurately -...


  • Whistler, Canada Hilton Grand Vacations Full time

    As a **Asst Manager Front Desk** you would be responsible for: - Ensures quality assurance standards of hospitality are provided to all members, owners, and guests on property and/or via telephone. - Effectively handles incidents and guests concerns in a timely and professional manner to ensure high levels of guest satisfaction. Alert management team of...


  • Whistler, British Columbia, Canada Accor Full time

    Company Overview:Located at the base of Blackcomb Mountain, Fairmont Chateau Whistler offers a unique blend of luxury and adventure. As Canada's year-round outdoor destination, we provide ski-in, ski-out convenience in the winter and an on-site championship golf course in the summer.Salary:$19.70-$23.95 per hour, with opportunities for hourly rate increases...

  • Front Desk Agent

    6 months ago


    Whistler, Canada Four Seasons Hotels and Resorts Full time

    About Four Seasons: Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with...

  • Front Desk Agent

    5 months ago


    Whistler, Canada Whistler Racket Club Full time

    **Duties**: - You will be the first point of contact for a guest at the club and hence set the tone of a customer's experience. Make it a memorable one for all the right reasons! - Clearly communicate your knowledge of the club's operations & services to guests. - Managing an inbox & online calendar while on shift. - Assist with administrative tasks such as...

  • Front Desk Agent

    5 months ago


    Whistler, Canada Whistler Platinum Full time

    Founded in 2000, Whistler Platinum is Whistler’s exclusive property management company, providing homeowners and guests with unrivalled property management, vacation planning, and personalized concierge services. Our mission is to go above and beyond, making home ownership easy and our guests’ vacations memorable. Join our team! We are seeking a Front...