Guest Service Agent
3 weeks ago
Hello Whistler
Whistler Premier is now hiring for a Guest Service Agent Searching for the shoulder season and onto the summer season, **with housing beds available Looking for a quick start for the hire of this position.**
We have a strong team-based workplace culture here at Whistler Premier, and are looking for another enthusiastic and assertive individual to join us
Our Guest Service Agents are responsible for performing all front desk related functions, acting as the guests first and last point of contact at the hotel, and ensuring a positive experience for each guest.
**RESPONSIBILITIES**:
- Take reservations over the phone and enter them into the online system
- Enter reservations from walk-ins, direct calls and online booking agents.
- Check guests in and out
- Provide directions and recommendations within Whistler for guests
- Concierge duties such as making dinner reservations and booking activities.
- Take payments for deposits and upcoming arrivals according to our policies.
- Contact housekeeping, maintenance and house managers for any guest needs or issues and ensuring they are completed.
- Resolve guest complaints within scope of authority; otherwise refer the matter to the management.
- Keeping the front desk area clean and organized.
- Responding to quotes and inquiries.
- Deliver high quality customer service to all owners and guests.
**REQUIREMENTS**:
- Previous front desk / customer service experience
- Strong communication & organizational skills
- Works well in a team-based environment
- Extremely Customer Service oriented
- BC Drivers License
We are based in the upper village of Whistler.
**Training provided**
**BENEFITS**:
- Brilliant Team working environment
- Staff Discounts
- Opportunities for growth
- Assistance with the British Columbia Provincial Nominee Program to obtain Permanent residency for the right applicant
This position comes with some great perks and opportunities. Contact us to find out more To apply, please send your resume and a little about yourself.
We look forward to meeting you
**Job Types**: Full-time, Part-time, Seasonal
Pay: From $21.00 per hour
Additional pay:
- Commission pay
**Benefits**:
- Company events
- Dental care
- Extended health care
- Paid time off
- RRSP match
- Store discount
Flexible language requirement:
- French not required
Schedule:
- 8 hour shift
- Monday to Friday
- Weekends as needed
Application question(s):
- Are you currently in Whistler?
- Do you require Staff Accommodation?
**Experience**:
- customer service: 1 year (preferred)
Licence/Certification:
- BC Drivers License (preferred)
Work Location: In person
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