Front Desk Agent

5 months ago

Whistler, Canada Pan Pacific Whistler Full time

_Do you want to experience the lifestyle in Whistler, BC - Canada's premier ski resort town? Pan Pacific Whistler is looking for Guest Services Agents to join our team. Elevate your Hospitality career at Canada’s Best Ski Hotel_

**Position Summary**

Reporting to the Front Office Manager, the Guest Services Agent acts as the guest experience representative for arrival & departures services (check-in/check-out), concierge services & direct-to-hotel reservations calls.

**Key Responsibilities**
- Provide pre-arrival services including communications, reservations and Guest Service bookings and Information.
- Provide arrival experience services, including greeting, luggage and ski storage, check-in, portering, shuttle service, car valet and concierge duties.
- Provide in-house services, including cashiering and foreign exchange, bell and concierge services.
- Provide departure services including luggage pick-up and storage, check-out services and offering assistance as needed.
- Provide accurate and timely information about events and services available to guests.
- Promote food and beverage and retail partners.
- Provide directions to locations within and outside of the hotel.
- Maintain an organized system of current written information about all local events and services offered by approved suppliers and service providers.
- Performing other duties as assigned by the Front Office Manager or Duty Managers.
- **Qualifications**

*
- **Previous hotel front desk, administrative or reception experience is preferred**:

- Organized, detail orientated and able to multi-task
- Impeccable grooming standards
- Quick to smile and engage in conversation
- Excellent command of English, a second language is an asset
- Knowledge of Whistler, the surrounding areas and of local tourist products
- Good knowledge of computers and previous Property Management System experience an asset
- Experience with general office equipment
- Experience managing a cash float, credit cards and a variety of currencies.
- Excellent problem-solving skills.
- Grade 12 Diploma as well as a Diploma or Degree in Hotel Management is a definite asset.

Pay: From $21.63 per hour

Expected hours: 30 - 40 per week

**Benefits**:

- Dental care
- Employee assistance program
- Extended health care
- Life insurance
- Paid time off
- Vision care
- Wellness program

Schedule:

- 8 hour shift

Supplemental pay types:

- Commission pay
- Overtime pay

Work Location: In person

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