Program Advisor

3 weeks ago

Edmonton, Canada Government of Alberta Full time

**Job Information**

Job Requisition ID: 52231
Ministry: Justice
Location: Edmonton or Calgary
Full or Part-Time: Full Time
Hours of Work: 36.25
Regular/Temporary: Temporary
Scope: Open Competition
Closing Date: April 4, 2024
Classification: Program Services 4 Market Adjustment

**Salary**: $2,757.39 to $3,604.17 bi-weekly ($71,967 to $94,068 per year)

The Court and Justice Services (CJS) Division provides a wide range of resolution and court services for people involved in legal disputes. In collaboration with the courts of Alberta, Court and Justice Services provides various programs and services including educating and helping Albertans finding solutions for legal issues, navigating the court system, offering programs at no cost or a nominal charge, and administrative support to all courts in Alberta.

**Role Responsibilities**:
Are you interested in supporting the Resolution Services management team in promoting and ensuring quality in the provision of services across the province?

You are responsible to play a key role in the ongoing quality improvement processes of the branch, including system reporting, service reviews, issue analysis, and program development. Support program areas with coordination of digital system maintenance and staff training. Lead special projects and initiatives that set practice and program direction.

**Your key areas of responsibility include but not limited to**:
**Program procedures and processes are developed and maintained to support service delivery excellence.**
- Maintenance and/or revision of Resolution Services practices and procedures by ensuring that they reflect new trends, directions and best practices and to incorporate service quality dimensions.
- Development of program supports - identify front line worker issues and service gaps and develop processes to meet needs and bridge service gaps. Prepare procedures and protocols to deal with new or changing needs.
- Provide training to frontline staff.
- Consultation to frontline staff, supervisors, managers and the community on policy interpretation, service delivery issues and complex cases.

**Service delivery areas are supported to engage in ongoing quality improvement activities.**
- Identify issues and trends that lead to possible changes to standards/practice/policy.
- Ensure that timely and regular information is provided to the Resolution Services management team.
- Analyze and make recommendations regarding practice issues and/or systemic issues.

**Special projects and initiatives are coordinated and successfully completed.**
- Extensive consultation and liaison with a variety of professionals both within and outside the Ministry and Government.
- Lead and/or support provincial working groups/committees and co-ordinating and assigning work resulting from working group/committee work.
- Lead special projects/initiatives that contribute to enhanced quality of services, programs and directions.

Special projects may include:

- Digital innovation and modernization efforts that require extensive awareness of court procedures and legislation as well as in depth knowledge of information technology development and implementation processes.
- Professional assessment and support practice development for mediation and court counsellor staff. This requires advanced knowledge of family dynamics and functioning, risk and needs assessment practices, court and legal requirements, and specific related court procedures.
- Represent Resolution Services on various committees.

**The Practice Supports Manager is supported in leading the unit to achieve branch and ministry goals**
- Provide the manager with advice and recommendations regarding the performance of the programs.
- Work collaboratively with the leadership team and service delivery staff to foster communication and collaboration across programs
- Raise awareness to emerging issues that are particularly complex, politically charged, or could have significant program impact.
- Support unit planning and reporting.

**Knowledge and abilities**:

- Knowledgeable about technology platforms and the implementation of technology in service delivery, including advanced knowledge of design and implementation practices, change management, and the coordination of technical development teams.
- Knowledge of the dynamics of family violence, child protection, and safety planning and related risk factors in social service processes and court settings, and experience creating and updating service delivery processes as well as providing relevant staff training.
- Knowledge of child development, attachment theory and temperament as it relates to separation and divorce, and experience creating and updating service delivery processes as well as providing relevant staff training.
- Knowledge of, and experience with, Alberta court procedures, court etiquette and trends, and different approaches of dispute resolution and mediation that must be integrated into all areas of service deli

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