Intake Advisor

3 weeks ago

Edmonton, Canada Women Building Futures Full time

Intake Advisor

Women Building Futures (WBF) is a non-profit organization that empowers women to become economically prosperous through industry recognized training. WBF is building an inclusive culture that encourages, uplifts, and celebrates the diversity of our employees and the communities we serve. WBF is committed to workplace inclusion based on values of Integrity, Health & Safety, Courage and Compassion. Career opportunities with WBF are open to all genders. Candidates with diverse backgrounds and experiences are encouraged to apply

Reporting to the Manager, Admissions and Enrolment, the Intake Advisor cultivates relationships and provides proactive, personalized support to help prospects and applicants complete their applications and enroll in WBF programs. Well-versed in WBF's admissions processes and requirements and best practices in relationship management, the Intake Advisor helps applicants to navigate a path forward with available readiness services, external referrals, and/or application support. Using compassionate listening and critical thinking skills, the Intake Advisor provides support and recommendations for clients interested in trades and commercial transportation employment. The Intake Advisor will handle inbound inquiries from prospective students and applicants to ensure they progress to the next stage of the application funnel. The full-time position is at the WBF Training Centre location, downtown Edmonton.

Key Responsibilities

  • Answer WBF’s phones, general emails and attend to prospects who walk into the Training Centre.
  • Stay current with WBF’s programming, so that communication is qualified and accurate when promoting the opportunities of WBF training to prospective students and families.
  • Provides 1:1 and group support to help prospects and applicants complete their applications and enroll.
  • Build relationships with prospective students and extend connections to Advisors in Admissions and Enrollment, Readiness, and Alumni Relations.
  • Efficiently evaluate intake forms as they are submitted and provide thoughtful referrals wherever appropriate.
  • Invite qualified prospects to a pre-interview.
  • Proactively communicates with prospects and applicants to eliminate any potential confusion and barriers, and to encourage them to take the next step.
  • Monitors prospects and applicants’ progress through the admissions process.
  • Conduct pre-interview phone calls and review online submissions.
  • Maintains accurate records and summaries regarding assessments and interviews for internal use and transition.
  • Protects the privacy of applicant’s account information through compliance with provincial Freedom of Information and Protection of Privacy legislation and WBF policies.
  • Perform routine CRM maintenance for data accuracy and integrity.
  • Participate in both online and in-person recruitment events and activities, as required.
  • Support and contribute to the development of departmental plans. 
  • Measure the impacts of various strategies and communications for continuous improvements.
  • Ability to attend on-site events and provide availability for some evening and weekend work.
  • Complete other duties as assigned.

Skills & Abilities

  • Very good written and verbal communication skills, and comfort communicating through a range of means (text, phone, email, video conference, in-person etc.)
  • Interview and conversational skills with the ability to probe with effective open-ended questions.
  •  Strong computer skills, able to learn and adapt to different software and technologies quickly.
  • Strong organizational abilities with a high level of accuracy and attention to detail.
  • Awareness of cultural, economic, and social barriers to women and gender-diverse people in learning and employment.
  • Detailed knowledge of WBF programs, policies, services, admissions practices and processes, and enrolment objectives.
  • Familiar with employment expectations and job opportunities in trades and transportation.
  • Creative yet practical problem-solving skills
  • Relationship building skills with a comfort in working with people at all levels of the organization. Strong intercultural skills and ability to build relationships with a wide range of stakeholders.
  • A strong understanding of customer relationship management and nurturing practices.
  • Extensive knowledge of Canadian and Alberta post-secondary education systems.
  • Friendly and personable, comfortable in client facing role.
  • Ability to make fair and consistent evaluations based on evidence and information acquired.
  • High emotional intelligence, approachable, compassionate, good listener and supportive.
  • Comfortable working with people of different cultures and backgrounds, taking an active role to create safe spaces for them.

Education & Experience

  • Previous experience in a post-secondary institution (student recruitment, admissions or advising) would be an asset.
  • Familiarity with not-for-profits or the public sector is an asset.
  • 1-3 years related experience in customer service preferred.
  • Minimum 2 years of experience with data entry, record keeping, or maintaining information.
  • Experience working with Indigenous women, newcomers, and women who may experience barriers to learning and employment.
  • Experience working in or around the trades or transportation is an asset.
  • Customer Relations Management (CRM) system experience would be an asset.

Competition open until May 19, 2024. Only shortlisted candidates will be contacted.

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