Customer Service

5 months ago

Laval, Canada Metaltech-Omega Full time

If working with manufacturing agents or landscape architects on long-term projects motivates you, this position should be of interest to you.

**Job Summary**

Reporting to the Customer Service Director, the Customer Service Representative is responsible for providing professional, no-pressure service to Omega II customers. This involves working closely with our manufacturing agents, providing quotes, as well as basic and technical information on our fencing systems and innovations.

**We offer**:

- An 8am to 5pm Monday to Friday Schedule, with possibility of 8am to 3pm on Fridays
- Training to help you master the job and become familiar with our products.
- A well-established company with an excellent reputation.
- A Family culture: feel like part of our family.
- A Modern, collaborative work environment.
- A Growing company.
- A Complete group insurance program, including telemedicine.
- Corporate events.
- A Wellness program.
- Free on-site parking.
- A pension program.
- Outdoor terrace for summer lunches.
- To answer technical questions about our Omega II fencing systems.
- To listen to customers’ needs and resolve situations.
- To prepare quotations and enter orders.
- To read blueprints.
- To work closely with the engineering and logistics teams.
- To support Omega II manufacturing agents.
- To check order status at customers' request.
- To follow-up on projects.
- To work closely with all departments.
- Any other related tasks as determined by superior.

**Requirements, qualities, and skills**:

- A minimum of three years' experience in office work or customer service.
- Education: High School Diploma.
- Affinity for numbers and calculations.
- Ability to read simple plans.
- Adaptability / ability to interact with different work groups (general contactor, installer, engineer, landscape architect...).
- Spoken and written languages: French and English advanced level.
- Organizational skills.
- Ability to manage several projects simultaneously.
- Team spirit, collaboration.
- Thoroughness.
- Proficiency in office tools such as Outlook and Excel - intermediate level.

**The Manager and the Team**:

- The manager is available, organized and focused on finding concrete solutions. She is open-minded and appreciates new ideas.
- The team, which has been in place for several years, is welcoming, collaborative and a pleasure to work with. People are happy here. We look forward to welcoming a new member to our growing, winning team.

**Our Team mission at Omega’s Customer service is**:

- To create the best possible customer experience.
- To communicate positively and respectfully by listening carefully to our customers' requests and needs.
- To keep learning and thinking outside the box to guide our customers towards a successful project.
- To answer technical questions and effectively resolve difficult situations.
- To support our customers after project completion to provide a continuum of service, to build loyalty and grow our trusted brand.
- Our corporate values must guide all our interactions.

**About Metaltech-Omega**

METALTECH-OMEGA is a privately-owned Canadian company with two distinct brands, covering two different markets but united by the same components: steel products and the design of new models that elevate these markets to a higher level.

At METALTECH, we develop, manufacture, and sell a wide range of safe, reliable, and innovative products, such as scaffolding, construction site fencing and telescopic ladders. Our products can be found in hardware stores, industrial networks, and rental centers.

**At OMEGA II, we manufacture fences with a unique product on the market, welded mesh panels. We are also the pioneer of welded-wire ornamental fencing systems and the pioneer of custom projects in North America.**
- The masculine gender is used without discrimination and only for the purpose of simplifying the text._
- Only selected applicants will be contacted._
- #MO1_

**Job Types**: Full-time, Permanent

**Benefits**:

- Casual dress
- Company events
- Company pension
- Dental care
- Disability insurance
- Extended health care
- Life insurance
- On-site parking
- Wellness program

Schedule:

- 8 hour shift
- Day shift
- Monday to Friday

Ability to commute/relocate:

- Laval, QC H7L 3N6: reliably commute or plan to relocate before starting work (required)

**Language**:

- English (required)
- French (required)

Work Location: In person

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