Assistant, National Accounts

7 months ago

Toronto, Canada Manulife Full time

We are a leading financial services provider committed to making decisions easier and lives better for our customers and colleagues around the world. From our environmental initiatives to our community investments, we lead with values throughout our business. To help us stand out, we help you step up, because when colleagues are healthy, respected and meaningfully challenged, we all thrive. Discover how you can grow your career, make impact and drive real change with our Winning Team today.

**Working Arrangement**

Hybrid

**The opportunity**:
The National Accounts team is responsible for the sales and growth of the firm’s retail platform and works with Manulife’s most important distribution partners to increase wealth sales across multiple channels and platforms. The team manages business and head office relationships with senior executives, fund analysts, marketing, product, and training leads in addition to being the quarterback for key internal and external relationships.

Reporting to the AVP, National Accounts, the Assistant role will play a crucial part in supporting the team's efforts to achieve its key objectives. For individuals with a strong organizational and collaborative nature, this position offers an exciting opportunity to be part of a dynamic and fast-paced team committed to delivering value to our clients.

**Key Accountabilities**:

- Provide support for the team's sales and service needs related to funds held on dealer product shelves, recommended lists, models, sub-advised and SMA/UMA platforms.
- **Document Management**:Prepare and edit reports, presentations, and other documents, ensuring accuracy and adherence to company guidelines. Prepare, edit and distribute minutes of meetings and other governance reporting. Manage the National Accounts presence on Seismic and SharePoint.
- **Administrative Support**:Provide high-level administrative support to National Accounts Leads, including handling of sensitive information, expense, and calendar management, and coordinating meetings and appointments. Including the creation of new vendors when necessary.
- **Client Records and CRM**:create and edit client’s information as necessary on SalesForce and Seismic. Pull reports as necessary from internal data sources (example: SalesForce and Power BI).
- **Events Management**:Coordination of all National Accounts conference needs. Including:

- Pre-and Post event co-op requirements (taking into account the National Instrument and Sales Practice guidelines)
- Communicating speaker, marketing and content needs
- Registering speakers for events, ensuring they have rooms booked when needed
- Coordinate booth set up and tear down
- Venue sourcing and A/V requirements when necessary
- Tracking events & requirements in weekly National Accounts meetings
- Submitting requests for all speakers
- CE Credits: Submitting for CE credits before or after event
- Submitting presentation and sign in sheet to CE Centre for approval and distributing credits
- **Confidentiality**:Maintain strict confidentiality of sensitive information, including client data and company/employee records.
- **Team Collaboration**:Work closely with other members of the team, including partners across sales, marketing, HR, legal, compliance, operations, product, analytics and other business lines to ensure the overall efficiency and effectiveness of the National Accounts Initiatives.
- Champions a high-performance environment with the ability to work under tight timelines and competing demands with the ability to prioritize and focus, all the while maintaining professionalism and composure.

**Job Requirements**:

- Undergraduate degree strongly perferred
- Previous experience in a similar role, preferably within the financial industry.
- Expert proficiency in Microsoft programs (MS Outlook/Teams/Word/Excel/PowerPoint)
- Fluent in CRM / SalesForce and PowerBI an asset
- Exceptional organizational and time management skills.
- Excellent verbal and written communication skills
- Strong attention to detail and ability to prioritize tasks effectively.
- Proven ability to work in a team environment.
- Discretion and the ability to handle sensitive information with integrity
- Knowledge of financial terminology and concepts is a plus but not required.
- Ability to build effective partnerships. Unwavering curiosity and a passion for learning
-

**What can we offer you?**
- A competitive salary and benefits packages.
- A growth trajectory that extends upward and outward, encouraging you to follow your passions and learn new skills.
- A focus on growing your career path with us.
- Flexible work policies and strong work-life balance. Professional development and leadership opportunities
-

**What motivates you?**
- You obsess about customers, listen, engage and act for their benefit.
- You think big, with curiosity to discover ways to use your agile approach and enable business outcomes.
- You thrive in teams and enjoy getting things don

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