Program Assistant, Translation Services

2 weeks ago

Halifax, Canada ISANS Full time

**Program Assistant, Translation Services**

**1-year short-term contract**

ISANS is seeking a full-time **Program Assistant, Translation Services **responsible for providing support and direct services to clients in delivering translation of documents and identity information. Reporting to the Supervisor and the Manager, Family, Children and Specialized Settlement Services, this position is responsible for:
**Client Services**
- Providing information to internal and external clients about the ISANS Translation Services
- Determining and recording clients’ eligibility for this service
- Referring clients to intake and registration services prior to processing requests for translations
- Arranging/scheduling on-line translations
- Providing support to the Coordinator in processing translations for eligible clients
- Processing requests for translations for fee for service e.g. Temporary Foreign Workers, student and other categories

**Translation Services**
- Consulting with the Service Coordinator on translation process and protocols
- Assessing and verifying documents requested to be translated to ensure they comply with ISANS mandate
- Arranging and facilitating translations of documents in consultation with the Coordinator
- Drafting, revising, editing translations of international documents
- Submitting translated documents to the Coordinator for review and certification
- Providing information and making referrals to appropriate professional translation services, if such a service cannot be provided by ISANS

**Administrative Duties**
- Recording translation services into ISANS client database
- Accurately working with the database of International Documents
- Producing reports as required

**Skills**:

- Ability to multitask
- Excellent communication skills
- Strong interpersonal skills; ability to work with a variety of people
- Time management, administrative and organizational skills
- Linguistics skills
- Ability to work independently and as part of a team

**Knowledge**:

- Familiarity with translating theory, practice and process
- Expertise and familiarity with international identification documents
- Rules and regulations associated with the translation of documentation
- Familiarity with other service providers, community resources and / or ethno-cultural associations.
- Development and monitoring program outcomes and evaluation indicators

**Experience**:

- Cross-cultural experience and knowledge of immigration issues /issues pertaining to refugees.
- Experience in working with / supporting clients, interpreters, staff and partner organizations

**Education**:

- Language/translation related qualification
- Bachelor's degree or college diploma in a related field, such as community development, adult education, management, PR, social work, linguistics
- Adequate combination of education and experience
- Other spoken languages an asset particularly Arabic

**ISANS Core Competencies**

**Cultural Competency; Equity, Diversity & Inclusion**
- Embracing the value that different perspectives and cultures bring to an organization

**Collaboration**
- Working collaboratively with others across the organization to achieve shared objectives

**Continuous Learning**
- Continually seeking new knowledge and skills, as well as developing existing capabilities

**Innovative Thinking**
- Introducing new ways of looking at problems and developing useful ideas that are new, better, or unique

**Accountability**
- Holding self and others responsible and accountable to being transparent and principled in our approach and to meeting commitments

**Respect**
- Actively encouraging an environment of fairness, honesty and integrity for all

**Terms of Employment**:

- Short-term contract to end June, 2024
- Full-time: 35 hours a week
- During the COVID-19 pandemic, your work location may be at ISANS’ office or at home. Work location will be determined by operational requirements, public health recommendations, and government requirements.

**Commencement Date**:ASAP

**Closing Date**:Wednesday July 12, 2023 - 4 p.m.

Only those eligible to work in Canada will be considered for this position.

**Job Types**: Full-time, Fixed term contract
Contract length: 12 months

**Salary**: $34,123.92-$39,892.82 per year

**Benefits**:

- Dental care
- Employee assistance program
- Extended health care
- Life insurance
- On-site parking
- Paid time off
- RRSP match
- Vision care

Schedule:

- Monday to Friday

Work Location: Hybrid remote in Halifax, NS B3L 4P1

Application deadline: 2023-07-12

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