Resuscitation Program Manager

7 months ago

Toronto, Canada Heart & Stroke Full time

**Who we are**

At The Heart & Stroke Foundation our mission is to promote health, save lives and enhance recovery. We are committed to a culture that exemplifies our core values: champion health, practice humility, embrace change, drive impact, learn and grow and be heartfelt as we work together to beat heart disease and stroke.

To learn more about our mission, values, commitment to EDI, and the difference The Heart & Stroke Foundation makes in the lives of people in Canada at every age, please visit our website.

**The opportunity**

The Resuscitation Program Manager (RPM) plays a critical role in bringing their knowledge of our network and our programs to bear on advancing our relationships and deepening our engagement with a diverse network of instructors, training providers, customers, and corporate accounts. This role supports The Heart & Stroke Foundation's mission to advance and enhance emergency cardiovascular care and first aid training and education throughout Canada. The incumbent does this by helping us “Own the Market”—meaning we are both seen as the leader and de facto choice for serious employers and healthcare providers across the country who are seeking to advance their cardiovascular emergency response programs and acquiring best-in-class training from our network of high-performance accredited instructors.

The Resuscitation Program Manager grows and supports our network of stakeholders (instructors, training providers) and identifies opportunities to advance our programs within the region. They lead engagement with our network and aim to elevate our brand, our programs and the delivery of high-quality education through the development and management of our programs, solutions and services. They collaborate and, as needed, lead collaborations with internal teams—both within Resuscitation Program and the broader The Heart & Stroke Foundation—and ensure open dialog and an exchange of information takes place, to develop solutions and drive value to our training network and customers. He/She upholds our guidelines by ensuring compliance with our policies and standards, and represents the Foundation at provincial meetings, events, conferences and other activities, as appropriate.

**How you will make an impact every day**

**Knows our customer and instructor network**
- Develops a strong understanding of our customers and instructor networks and nurtures strong relationships with key stakeholders and constituents, including tracking interactions and outcomes in Salesforce C R M.
- Engages directly and regularly with top performers in our network in their region and across disciplines and market segments.
- Meets and consults with trusted individuals in our network to acquire their insights, advice, and guidance.
- Tracks and develops performance plans to address poor performers in their region.
- Deepens our understanding of our constituents through effective investigation & documentation.

**Knows our Programs**
- Understands and communicates the role, value proposition, and key differentiators of our products and programs.
- Becomes intimately familiar with our programs through direct observation of courses and review of our training materials and policies
- Contributes to the development and/or implementation of marketing strategies that specifically promote resuscitation and first aid programs.
- Utilizes Resuscitation portal, Salesforce system and PowerBI dashboards to evaluate and monitor performance of our products and programs and to develop informed plans.

**Helps us “Deliver the Mission” by expanding our reach and network**
- Develops plans to grow and expand the reach and effectiveness of our network and implements innovative solutions to do so.
- Engages with customers and potential partners to explore and expand opportunities for new business development.
- Identifies, recruits and cultivates a network of high performers and sponsors individuals for promotion to Instructor Trainer (IT) status, as appropriate.
- Develops and maintains a provincial network with relevant institutions and professional organizations.
- Keeps up with the latest industry developments, including direct market competitors
- Follows up with new leads and referrals generated from the specialist and others on our team.
- Prepares status reports on goals and performance.

**Supports our partners and network**
- Navigates complex issues to support positive outcomes for our partners in each segment of our network.
- Develops strong communities of practice within our networks and regularly meets with them to advance objectives, deepen relationships and address emerging issues.
- Acts as an ambassador and representative of The Heart & Stroke Foundation, by consistently demonstrating our values.
- Shows a bias for action and a sense of urgency to resolve matters and identify solutions.
- Effectively and consistently activates a solution-oriented, relationship-centric remediation approach to resolve

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