Regional Resuscitation Program Specialist

7 months ago

Toronto, Canada Heart & Stroke Full time

At Heart & Stroke our mission is to promote health, save lives and enhance recovery. We are committed to a culture that exemplifies our core values: champion health, practice humility, embrace change, drive impact, learn and grow and be heartfelt as we work together to beat heart disease and stroke.

To learn more about our mission, values, commitment to EDI, and the difference Heart & Stroke makes in the lives of people in Canada at every age, please visit our website

**The opportunity**

**(Please note this is a 12-month contract and hybrid working role.)**

Reporting to Resuscitation Program Manager, Corporate Accounts, Regional Resuscitation Program Specialist for Ontario, Manitoba and Nunavut (RRPS) supports Heart & Stroke’s mission to advance and enhance emergency cardiovascular care and first aid training and education throughout Canada. The incumbent does this by helping us “Own the Market” - meaning we are both seen as the leader and choice for employers and healthcare providers who are seeking to advance their cardiovascular emergency response programs.

The Specialist supports the Resuscitation Program Manager in growing our network and identifying opportunities to advance our programs within the region. They collaborate with internal teams - both within Resuscitation Program and the broader Heart & Stroke - to ensure open dialog and an exchange of information takes place, acting as a liaison between the training network and our team. They uphold our Guidelines by enforcing compliance with our policies and standards. They represent Heart & Stroke at provincial meetings, events, conferences and other activities.

**How you will make an impact every day**
Understanding our Customer and Instructor Network
- Develops a strong understanding of our customers and instructor networks.
- Develops and maintains strong working relationships with relevant institutions and professional organizations within the regional network.
- Works with Resuscitation Program Analyst to use data to better understand network activity.
- Identifies, knows and monitors top performers in our network (instructors and customers) and within our market segments.
- Deepens our understanding of our constituents through effective investigation & documentation.
- Enables and fosters strong working relationships between and among instructors and instructor trainers.

Knows our Programs
- Understands our programs and the role of our courses in the marketplace.
- Develops strong familiarity with our programs & courses and their target audiences.
- Defines value proposition to potential clients for our courses.
- Differentiates our offerings from those of competitors.

Helps us “Own the Market” by understanding the needs of the network, cultivating relationships and nurturing high performers and advisors
- Provides just-in-time and critical knowledge of our network to augment and support decision-making and partner engagement.
- Identifies new leads and possible business development opportunities.
- Supports development and implementation of plans to recruit, train, on-board and retain instructors.
- Utilizes CRM (Salesforce) to evaluate and monitor network performance and to manage interactions.

Supports program administration and continuous improvement, and reinforces H&S policies and guidelines with the instructor network
- Ensures effectiveness and continuity by proactively following up and holding self, team and stakeholders accountable.
- Supports improved Resuscitation Support Centre responses through issue awareness, a culture of continuous improvement and timely, effective responses.
- Effectively and consistently leads and/or supports the investigation and resolution of QA infractions and complaints.
- Maintains effective and detailed notes about meetings and upcoming plans.
- Supports organization and execution of special events, as required.
- Coordinates volunteers as needed.

**Who we need**
**Education**
- Degree, diploma or certificate program in business, health science or a related field
- An equivalent combination of education and experience will be considered
- Certificate/training in adult education preferred

***
**Experience**
- 3+ years experience in customer service or sales role
- Experience in corporate sales and communications
- Heart & Stroke Instructor certification and/or other agency instructional experience an asset
- Knowledge of provincial healthcare systems and resuscitation training agencies an asset
- Experience working in the health care field would be an asset
- Experience in the not-for-profit sector would be an asset

**Skills**
- A professional and exceptional “customer first” resolution approach.
- Exceptional organizational skills and strong attention to detail.
- Demonstrated high level of initiative, resourcefulness and ability to self-direct with mínimal supervision.
- Ability to effectively promote opportunities and partnerships.
- High level of ownership and accountability

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