Service Solutions Specialist

1 week ago

Cambridge, Canada ATS Automation Tooling Systems Inc. Full time

SUMMARY OF ROLE:
The Service Solutions Specialist is responsible for proposing solutions, costing, and developing service proposals for automation customers in the Life Sciences industry. The role requires a highly motivated, customer-oriented individual with strong problem-solving capabilities, co-ordination skills, and general business aptitude.

SPECIFIC RESPONSIBILITIES:
- Analyze and verify customers’ requirements and needs
- Propose and develop solutions to support and optimize performance of automated systems after installation at the customer facility
- Facilitate meetings to converge on solutions and work plans
- Collaborate with other ATS divisions worldwide to leverage regional resources
- Communicate concepts and proposed solutions through diagrams, flowcharts, presentations, and technical writing
- Develop cost and price models for proposed solutions
- Create initial work plan and project schedule
- Draft proposals with keen attention to detail
- Conform to proposal delivery expectations and promote continuous improvement ideas for on time delivery for proposals
- Present solutions, costing, and pricing to management for approvals
- Present to customer in partnership with the customer’s account manager
- Follow opportunities through the sales process and keep records of customer interactions using a Customer Relationship Management system (SalesForce)
- Provide support to sales team on calls and meetings with customers, including potential travel to customer sites for discovery and presentation of proposals
- Provide guidance as necessary to the project team after work awarded
- Identify additional service opportunities and proactively identify to customer
- Off-hour availability may be required

CAREER PATHING:
Service Solutions Specialists are exposed to both the Sales and Operations sides of the business with the following potential career paths available to successful employees: Project Management, Sales / Account Management, Automation Engineering, CAPEX Applications, and Service Management.

**Additional Information**:
EDUCATION:
A post-secondary diploma or degree in mechanical/systems/electrical engineering or equivalent. Strong verbal/written communication skills in English. Secondary language skill in Spanish or German is a plus. Knowledge of computer programs such as Salesforce, Excel, Word, PowerPoint, SharePoint, Outlook, and Windows

EXPERIENCE:

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