Service Solutions Specialist

6 months ago

Cambridge, Canada Eclipse Automation Full time

Join an Award-Winning Company

Throughout its 20-year history, Eclipse Automation is proud to have earned several awards of distinction. Among them are awards for best managed companies, awards celebrating dynamic and successful businesses, and awards for supporting community. Every one of them has been an honor and, most importantly, a reflection of our commitment to our core values.
What’s In It for YOU?
The Eclipse team is 900+ strong, working out of 17 locations across 5 countries and 3 continents. Our people are our greatest assets and our biggest competitive advantage. That’s why we ensure that they’re taken care of with comprehensive benefit packages that support the growth and well-being along with many additional perks such as:

- Tuition Reimbursement Program
- Free Snacks, Employee Events
- Leadership & Mentorship Programs
- Three weeks of vacation to start
- Career Development & International Exchange

When you join Eclipse Automation, you become a member of a dynamic world-wide team of experts, visionaries, dreamers, and builders whose know-how is unparalleled. A team that’s helping design and build our future, one innovation at a time.
Come and see what your future has in store. Your next exhilarating career move awaits
Role Overview
Eclipse Automation is seeking a Service Solutions Specialist to join our growing Service department. Our Business Operations teams are the fuel that keeps our organization running at hyper speed, they might not build robots, but what they do is just as important and just as cutting-edge.
Reporting to the Service Supervisor, the Solutions Specialist will provide outstanding sales and service solutions to existing and potential customers. The Service Solutions Specialist will work directly with all customer departments regarding service opportunities as well as identifying key challenges for further partnering prospects. The incumbent will also work with the management and plant personnel to deliver the Eclipse Vision and the Eclipse Entrepreneurial Culture.

Primary Responsibilities
- Develop detailed technical proposals for customer service work, covering systems sales, service support, spare parts, training, equipment retrofits, and system relocations
- Invoicing service work, including spare parts orders, system projects, service visits, and service support
- Travel to client locations to assess customer issues and collect proper data and important information for the preparation of completing proposals /quotations
- Effectively manage customer expectations, understanding their business needs while determining potential opportunities for further relationship growth and partnership with Eclipse
- Schedule and allocate resources to ensure that service jobs are properly staffed
- Collaborate with corporate service department as needed
- Expectation of travel is less than 10% of time; however this may be exceeded in exceptional circumstances to meet project needs

**Qualifications**:

- Has successfully completed either a University Degree or College Diploma in Mechanical/Electrical or Engineering/Robotics Automation Technology or has a Certificate of Qualification for a Machine Tool Builder and Integrator.
- 5+ years’ experience in the custom automation industry
- Experience in Project Management an asset
- Prior customer service within an automation environment an asset
- Ability to cost manufacturing components an asset
- Knowledge of accounting principles and sound business practices
- Work requires professional written and verbal communication and interpersonal skills

About Eclipse
Here at Eclipse Automation, creation and innovation is at our core, and our culture reflects that. Fast paced and continuously fostering growth, we encourage the entrepreneurial spirit that our teams embody, and leverage each of their strengths to do better for our people, our clients, and our communities.
Our teams are made up of are innovators, thinkers, and doers, with the know-how and expertise to exceed expectations, and the relentless spirit to create and reinvent. Our people are what enable us to live up to our name - to eclipse all others, inspiring and creating outcomes that change the world.
Eclipse is an AODA compliant organization, and accommodations are available upon request.
We support an environment where teams work together and where people can learn, grow, and thrive.

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