Service Solutions Specialist

4 days ago

Cambridge, Canada Eclipse Automation Full time

What We’ve Won

In 2021, Eclipse Automation was named one of Canada’s Best Managed Companies for the seventh consecutive year by Deloitte - and that makes us a Platinum member. It’s a prestigious designation that we’re thrilled to uphold. We’re also a six-year recipient of the Growth 500 Award, celebrating Canada’s most dynamic and successful businesses.

What’s In It for YOU?

The Eclipse team is 900+ strong, working out of 17 locations across 5 countries and 3 continents. Our people are our greatest assets and our biggest competitive advantage. That’s why we ensure that they’re taken care of with comprehensive benefit packages that support the growth and well-being along with many additional perks such as:

- Tuition Reimbursement Program
- On-site Employee Gym, Free Snacks, Employee Events
- RRSP/DPSP Program eligible on day one
- Three weeks of vacation to start
- Career Development & International Exchange

When you join Eclipse Automation, you become a member of a dynamic world-wide team of experts, visionaries, dreamers, and builders whose know-how is unparalleled. A team that’s helping design and build our future, one innovation at a time.

Come and see what your future has in store. Your next exhilarating career move awaits

Role Overview

Reporting to the Service Supervisor, the Service Solutions Specialist will provide outstanding sales and service solutions to existing and potential customers. The Service Solutions Specialist will work directly with all customer departments regarding service opportunities as well as identifying key challenges for further partnering prospects. The incumbent will also work with the management and plant personnel to deliver the Eclipse Vision and the Eclipse Entrepreneurial Culture.

The Service Solution Specialist job responsibilities may include but are not limited to:
Technical
- Prepare, detailed technical proposals for all customer related service work, including quotations for systems sales, service support, spare parts, training, equipment retrofits and system relocations
- Invoicing service work, including spare parts orders, system projects, service visits, and service support
- Travel to client locations to assess customer issues and collect proper data and important information for the preparation of completing proposals /quotations
- Follow up with customers regarding service issues and warranty claims
- Drive sales of all service offerings through effective communication with internal personnel and outside customer contacts
- Effectively manage customer expectation, understanding their business needs while determining potential opportunities for further relationship growth and partnership with Eclipse
- Schedule and allocate resources to ensure that service jobs are properly staffed
- Proficient in MS office, word and excel

Project Execution
- Collaborate with corporate service department as needed
- Excellent time management and organization skills are required
- Requires professional written and verbal communication and interpersonal skills.
- Must be self-motivated, process-minded individual, who is resourceful and reliable
- Courteous and able to remain composed under pressure and strict timelines
- Handle customer service inquiries and service-related issues in a timely manner
- Compete other duties and projects as assigned
- Must be self-motivated and lead by example with a positive attitude and outlook
- Ensure business activities are performed with the highest ethical standards and in compliance with the Eclipse Automation Inc. Conduct Code
- Adhere to the Eclipse Project Operating Policy
- Maintain a good corporate Citizen role in support of Eclipse Corporate Vision
- Adhere to all Health and Safety rules and procedures
- Foster the development of a culture reflective of the core values of the business
- Adhere to all ISO rules and procedures
- Maintain company confidentiality
- Expectation of travel is less than 10% of time; however this may be exceeded in exceptional circumstances to meet project needs

**Qualifications**:

- Successful completion of either a University Degree or College Diploma in Mechanical/Electrical or Engineering/Robotics Automation Technology or have a Certificate of Qualification for a Machine Tool Builder and Integrator.
- 5+ years’ experience in the custom automation industry
- Experience in Project Management an asset
- Prior customer service within an automation environment an asset
- Ability to cost manufacturing components an asset
- Knowledge of accounting principles and sound business practices.
- Work requires professional written and verbal communication and interpersonal skills.

About Eclipse

Here at Eclipse Automation, creation and innovation is at our core, and our culture reflects that. Fast paced and continuously fostering growth, we encourage the entrepreneurial spirit that our Teams embody, and leverage each of their strengths to do better for our people, our clients, and our

  • Service Solutions Specialist

    4 days ago

    Cambridge, Canada ATS Automation Tooling Systems Inc. Full time

    The Service Solutions Specialist is responsible for proposing solutions, costing, and developing service proposals for automation customers in the Life Sciences industry. The role requires a highly motivated, customer-oriented individual with strong problem-solving capabilities, co-ordination skills, and general business aptitude. SPECIFIC...

  • Service Solutions Specialist

    22 hours ago

    Cambridge, Canada Eclipse Automation Full time

    **Job Title**: Service Solutions Specialist **Location**: Cambridge, ON | On-site **Job Type**: Full-time **Benefits**: RRSP, health/dental/vision package, reimbursement for tuition and professional dues, paid vacation, personal days, and sick days **Get to Know Us**: Eclipse Automation, part of Accenture, delivers cutting-edge custom automated...

  • Jmp Solutions

    2 days ago

    Cambridge, Canada JMP Solutions - Canada Full time

    JMP Solutions runs on the skill and expertise of Controls Specialists. Responsible for virtually all technical work with respect to projects and service provided to customers, as a Control Specialist with JMP you would have a pivotal role in solving our customer’s business problems using your creativity and technical expertise to create, design and...

  • Agv Specialist

    1 week ago

    Cambridge, Canada JMP Solutions Full time

    JMP Solutions runs on the skill and expertise of AGV Specialists. Responsible for virtually all technical work with respect to projects and service provided to customers, as an AGV Specialist with JMP you would have a pivotal role in solving our customer’s business problems using your creativity and technical expertise to create, design and implement...

  • Technical Solutions Specialist

    3 days ago

    Cambridge, Ontario, Canada Scorpius Immigration Services Inc. Full time

    Job Title: Technical Solutions SpecialistWe are seeking a skilled Backend Developer to work on our company's advertising and promotion tasks.This role requires a strong understanding of hardware and software requirements to ensure optimal server performance.Key Responsibilities:Determine hardware and software requirements for efficient server...

  • Supply Chain Procurement Specialist

    1 day ago

    Cambridge, Ontario, Canada Tundra Technical Solutions Full time

    Tundra Technical Solutions Job DescriptionJob Title: Supply Chain Procurement SpecialistWe are seeking a skilled Supply Chain Procurement Specialist to join our team at Tundra Technical Solutions. As a key member of our procurement team, you will be responsible for the procurement of returnable packaging, spare parts, and consumables in support of...

  • Lead Generation Specialist

    3 days ago

    Cambridge, Canada VIG Solutions Full time

    VIG Solutions, an industry leader in providing off-lease and refurbished computers to the North American Education market, is offering an exciting opportunity for a Lead Generation Specialist in the Cambridge Ontario office. We are searching for ambitious individuals, ready to begin a career in the dynamic technology industry. Responsibilities will...

  • Strategic Procurement Specialist

    5 days ago

    Cambridge, Canada Tundra Technical Solutions Full time

    At Tundra Technical Solutions, we are seeking a highly skilled and detail-oriented Strategic Procurement Specialist to join our team. This role will be responsible for managing the procurement process from requisition to delivery, ensuring timely and cost-effective solutions for our clients.About This RoleWe are looking for an individual with strong...

  • Technical Integration Support Specialist, Hxm

    7 days ago

    Cambridge, Canada Waterloo Regional Police Service Full time

    The Waterloo Regional Police Service (WRPS) and Region of Waterloo (ROW), the “Organizations”, are embarking on a partnership to implement a shared Human Experience Management (HXM) solution. As the Organizations endeavor to deliver the best service possible to their communities, this new HXM solution will provide enhanced strategic value by introducing...

  • Database Integration Specialist, Hxm

    7 days ago

    Cambridge, Canada Waterloo Regional Police Service Full time

    The Waterloo Regional Police Service (WRPS) and Region of Waterloo (ROW), the “Organizations”, are embarking on a partnership to implement a shared Human Experience Management (HXM) solution. As the Organizations endeavor to deliver the best service possible to their communities, this new HXM solution will provide enhanced strategic value by introducing...

  • Data Cleanup and Conversion Specialist, Hxm

    7 days ago

    Cambridge, Canada Waterloo Regional Police Service Full time

    The Waterloo Regional Police Service (WRPS) and Region of Waterloo (ROW), the “Organizations”, are embarking on a partnership to implement a shared Human Experience Management (HXM) solution. As the Organizations endeavor to deliver the best service possible to their communities, this new HXM solution will provide enhanced strategic value by introducing...

  • Customer Service Specialist

    2 days ago

    Cambridge, Canada GVF Group of Companies Full time

    **Who we are**: In 1996, Farmers Depot was established within the GVF group of companies. Since then, Farmers Depot has grown to be a complete animal health and equipment supplier for livestock producers providing over two thousand quality animal health products at a competitive price with next day delivery, and product support. Ours is a family business...

  • Digital Disclosure Specialist

    2 days ago

    Cambridge, Canada Waterloo Regional Police Service Full time

    **Digital Disclosure Specialist** **Waterloo Regional Police Service** With more than 1000 sworn and civilian members, the Waterloo Regional Police Service (WRPS) requires a **Digital Disclosure Specialist**. **The WRPS delivers exceptional police services to more than 575,000 residents. The Waterloo Region is a vital and prosperous community in Southern...

  • Automation Service Solutions Co-op

    3 days ago

    Cambridge, Canada Eclipse Automation Full time

    **Location**: Cambridge, ON (Onsite) It’s an Exciting Time at Eclipse Eclipse Automation is now part of Accenture Industry X, and together we will design and build the future in unprecedented ways! For over 20 years, Eclipse has provided leading-edge automation solutions, and now we are able to increase the scale of our expertise by being a part of the...

  • Procurement Specialist, Contract Management

    5 hours ago

    Cambridge, Ontario, Canada Protech Solutions Full time

    About the Role:We are seeking a skilled Procurement Specialist to support our client's new model launch in the automotive manufacturing industry.The successful candidate will be responsible for processing purchase requisitions, validating pricing, and issuing purchase orders for miscellaneous robots spare parts and other related items.Process requisitions,...

  • Developmental Service Specialist

    5 days ago

    Cambridge, Canada Jake's House Full time

    **DEVELOPMENTAL SERVICES SPECIAL** **Title**: Developmental Services Worker - Summer Day Program **Type**: Two-Month Contract **Reports**: Director of Operations **Location**: Cambridge, Ontario **Industry**: Not-for-profit **COMPANY PROFILE** Founded in 2004, Jake’s House is a Provincially and Federally funded Canadian charity with a mission to...

  • Specialist, Pre-automation Services

    7 days ago

    Cambridge, Canada ATS Automation Tooling Systems Inc. Full time

    **THE COMPANY**: ATS is an industry-leading automation solutions provider to many of the world's most successful companies. ATS utilizes its extensive knowledge base and global capabilities in custom automation, repeat automation, automation products and value-added services, including pre-automation and after-sales services to address the sophisticated...

  • Specialist, Pre-automation Services

    5 days ago

    Cambridge, Canada ATS Automation Tooling Systems Inc. Full time

    **THE COMPANY**: ATS is an industry-leading automation solutions provider to many of the world's most successful companies. ATS utilizes its extensive knowledge base and global capabilities in custom automation, repeat automation, automation products and value-added services, including pre-automation and after-sales services to address the sophisticated...

  • Intermediate Project Controls Specialist

    1 week ago

    Cambridge, Canada ATS Automation Tooling Systems Full time

    Join our globally growing team at ATS Industrial Automation where we create complex automation solutions at the highest level that sustainably impact lives around the world. At ATS, a publicly traded global company with a proud 40-year history, we help drive the future with our factory-wide automation solutions. At ATS Industrial Automation, what we do...

  • Automation Specialist

    3 days ago

    Cambridge, Canada Spark Power Corp Full time

    Spark Power, a trusted partner in power in North America, is looking for an Automation Specialist to join our team. The Automation Specialist is responsible for programming, debugging, installation and startup of new or modified production and test equipment from the perspective of controls installation. Here’s what you will do as a Automation...