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Service Manager

1 month ago

Edmonton, Canada NationaLease Full time

We are the best at what we do so what are you waiting for?

The Calmont Group is growing and we would love for you to come and grow with us

For nearly 50 years, Calmont Group, a growing Canadian-based company with branches in Alberta, Saskatchewan, Manitoba, and Ontario. We are dedicated to delivering best-in-class transportation solutions to meet the diverse needs of our customers. Headquartered in Edmonton, Alberta, Calmont Group is comprised of Calmont Leasing Ltd., Calmont Truck Centre Ltd., Calmont Equipment Ltd., and Carter Lease and Rentals.

What we offer:
Competitive wages

Employer paid Health and Dental plans

RRSP matching

Employee Assistance Program

Company events

Great Team Environment

What You’ll Do

Join our team and experience a rewarding and challenging work environment with skilled and supportive teammates. We are currently accepting resumes from organized and team-oriented individuals who are looking for a career as a Service Manager at our Calmont Leasing - Edmonton location.

The Service Manager will be responsible for managing the day-to-day operations of the Service Department. Operational requirements include the marketing and profitability of the department, the capacity and efficiency at which it is operating, the quality of the work being performed, the degree of customer satisfaction, and follow-up of workshop statistics.

You will also be responsible for the effective and proactive management of staff resources to facilitate employee retention, productivity, and job satisfaction which are the keys to achieving operational success. Other job duties include, but are not limited to:

- Ensure all service problems listed by customers are addressed and maintain positive company/customer relationships. Effectively resolve any customer disputes brought forward to achieve customer satisfaction and repeat business.
- Develop and maintain adequate systems and procedures to provide a measure of efficiency of the department.
- Establish and direct paper flow for quotations, work orders, work in progress, work in progress exceptions (redo), job closing routines, customer invoicing, purchase requisitions and payables, and management reports.
- Monitor warranty costs and claim performance.
- Ensure the execution of Apprentices’ training program and sign off on hours.
- Instruct service technicians of the scope of intended work to be performed with expectations, holding them accountable to said expectations.
- Maintains knowledge of Calmonts maintenance requirements, operations and warranties, campaigns, recalls, and technical service bulletins
- Develop and control financial performance of the department, including: setting annual budget, daily controls, and targets within the company’s policies an

What We’re Looking For

Desired Skills and Experience
- Journeyman Heavy Duty Technician is an asset.
- Minimum 3-5 years of related industry experience in a leadership, or managerial/supervisory role.
- Valid Class 5 Drivers License.
- Working knowledge of a dealership management system.
- Excellent customer service skills with a history of exceeding customer’s expectations.
- Excellent verbal and written communication skills.
- Ability to prioritize and organize workload in a fast-paced environment.
- Excellent attention to detail with a drive to meet tight deadlines.

**Location**:
Edmonton, AB T5L 3C5

**Position Type**:
Full-time

**Required Travel**:
None