Appointment Coordinator
6 days ago
***
**POSITION DUTIES AND RESPONSIBILITIES**
- Basic client services - answering product questions, discussing pricing & availability.
- Attending to all incoming service inquiries from customers promptly and professionally.
- Make outbound and customer satisfaction calls to ensure that customers are happy with the service they received at the dealership.
- Gather accurate customer information to log and create a database for continual follow up and customer retention.
- Schedule service appointments and reschedule missed appointments.
- Work with all departments in the dealership, charts and monitors daily activities.
- Capable of projecting a positive image with every communication.
- May be required to assist with reception duties as required
- Perform other administrative duties, as assigned.
**SUPERVISORY RESPONSIBILITES**_- _**May be required to provide guidance to junior team members.
**SUPERVISION RECEIVED**
The incumbent receives clear job expectations, appraisal of job contributions, and coordination of daily work activities and assigned work and inspection of completed work as required. The incumbent also receives mentoring, coaching, and training if required from the Service Manager.
**SCOPE FOR INDEPENDENT ACTION**
**The incumbent must refer to the immediate supervisor on**:
Any matter that requires approval, review, or modification in respect of coordinating activities.
Process Improvement plans or flow of information.
**_ The incumbent can take initiatives on:_**
Any tasks relating to liaising and communicating with customers to build positive working relationship with customers for repeat business excluding financial decisions.
**MACHINES AND EQUIPMENT**_- _**All standard office equipment including telephone systems.
**OTHER COMMENTS**
In performing the position duties and responsibilities, the Incumbent may be faced with the following demands:
- Physical Demands: The position exposes the Appointment Coordinator to physical hazards from sitting for long periods at a desk and computer and can involve evening and weekend work hours. Mental Demands: While performing the duties of this position, the employee will be regularly required to use written and oral communication skills; strong organizational skills with exceptional attention to detail and follow-up; friendly phone skills demonstrates a solid work ethic and exhibits professional behaviours at all times. This position deals with a customer base that may be experiencing frustration and may be exposed to emotional responses and difficult clients.
**CERTIFICATIONS**
This position requires the incumbent to have a minimum of High School Diploma or GED.
- Prior customer service experience in the automotive Industry or call centre experience.
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