Full-time Customer Service Representative

2 days ago


Edmonton, Canada Yardly Full time

Yardly is a yard maintenance service revolutionizing the residential snow removal and lawn care industries in Canada. Yardly focuses on building long-lasting relationships with its clients through the consistently high quality of work backed by a satisfaction guarantee, a professional and courteous customer service team, and seamless digital customer experiences.

With the mission of helping homeowners and communities maintain safe, thriving, and enjoyable outdoor spaces, Yardly was founded in 2015 and rapidly grew to 22 cities and towns across Canada, including Edmonton, Calgary, Toronto, and Vancouver, and has served over 8000 homes.

**What you’ll do**
- Effectively resolve customer issues to ensure a high level of customer satisfaction
- Proactively communicate with customers to improve customer retention and customer loyalty
- Manage customer accounts, which include customer info, orders, scheduling, and payments, etc.
- Actively collect customer feedback to help improve company service offerings

**What you’ll need**
- Minimum of 1 year of call center experience or minimum of 1 year receptionist experience
- Strong verbal and written communication skills
- Excellent problem-solving skills
- Be able to work independently in a fast-paced environment with mínimal supervision
- Strong attention to detail

**Perks**
- A passionate and energetic team
- Growth opportunities that allow you to maximize your potential
- A fantastic work environment in a vibrant business community
- Free parking

**Job Types**: Full-time, Seasonal

**Salary**: $18.00 per hour

Flexible Language Requirement:

- French not required

Schedule:

- 8 hour shift
- Overtime



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