Customer Service Representative

6 months ago

Edmonton, Canada Homes Alive Pets Full time

**Why Homes Alive Pets?**

This isn't your average pet store. You'll feel it when you walk through our door. It's more than beautifully-designed locations and friendly staff - it's a belief in a higher standard for pet care. Our stores are community hubs - somewhere to come and share an experience with your pet.

You'll immediately notice a refreshing shopping experience at Homes Alive because we take a brand-agnostic, knowledge-over-upselling approach. Rather than pushing a certain product or feeling pressured to meet sales quotas, our team's attention is solely focused on getting to know you and your pet and empowering you to make confident decisions.

**Our Mission is to add value to every life.** When we say every life, we include guests and their pets. Employees and co-workers. Brand reps and vendors. Even our communities.

There is life all around us, and it is our mission to add value qualitatively and quantitatively. In the qualitative sense, it is our mission to elevate every life as important and worthwhile. In the quantitative sense, and in the context of our business, it is also our mission to add value, discounts, and a fair balance of price and quality for our guests. This is how we will make a positive impact in our communities and world.

**Job Title**

Customer Service Representative

**Location**

17531 Stony Plain Rd NW, Edmonton, AB T5S 2S1

**Job Summary**

Customer Service Representatives are the first point of contact for customers and strive to ensure that each customer has a positive shopping experience. Responsibilities of Customer Service Representatives include operating cash registers and handling money, providing customers with information about products offered in the store, and maintaining a clean and organized work environment.

The ideal Customer Service Representative has excellent communication and people skills, experience in customer service or a willingness to learn, and a passion for pets.

**Core Competencies**
- **A Positive and Hardworking Attitude.** A willingness to go the extra mile to provide customers with the best possible shopping experience.
- **Strong Communication Skills.** Ability to clearly communicate with customers and other staff.
- **Resilience**. Ability to remain calm and navigate through high stress situations

**Behaviour & Skills**
- Customer Service
- Excellent time management & attention to detail
- Excellent teamwork & collaborative abilities
- Confident & articulate communication
- Trustworthy & positive attitude
- Understanding of pet nutrition & needs
- Ability to lift 50lbs

**Responsibilities**:
Customer Service Representatives are responsible for these 5 areas of store functions in order of Priority with objectives:
**Customer Service**
- To serve and learn the immediate needs of customers and offering honest and sincere advice, as well as welcoming them to the culture of the Homes Alive community.
- Operate cash registers and accurately handle cash.

**Store Appearance**
- Maintain stock on the shelves, product detail communication for your specific section (ie. Price tags, sales signs, etc.), clean and face products and shelves to provide the highest quality of solo shopping experience for the customer.

**Employee Service**
- Self-initiate service to co-workers and leaders to assist with any projects or tasks to develop a culture and community of servantship and improve the quality of life of those around you.

**System Maintenance**
- Complete routine tasks specified in checklists & delegated by leaders and follow proper system procedures for efficiency, effective communication, and accuracy of inventory.

**Self-Development**
- Take initiative in any possible opportunities to learn and develop skills or knowledge in any area within Homes Alive to develop yourself to become a servant leader (a leader that goes the extra mile to serve others).

**A Day in the Life of a Customer Service Representative**

Each day as a Customer Service Representative will be dynamic and unique. A typical day will involve you helping customers find the supplies they need for their pets, providing them with information about pet care and nutrition, and assisting them at the cash register. You will also work to make sure your store looks clean and presentable and that inventory on the shelves is full and well organized. As customers often bring their pets into the store, you will also get plenty of opportunity to interact with dogs and cats (and even hand out treats).

**Schedule**

Full-time Customer Service Representatives are scheduled to work a minimum of 30 hrs./week and up to 40 hrs./week. Shifts are determined at the discretion of the Store Manager.

**Compensation**
- $16.00/hr.

**Benefits**.
- Dental care
- Disability insurance
- Extended health care
- Life insurance
- Paid time off
- Vision care

INDHP

  • Customer Service Representative

    2 months ago

    Edmonton, Canada Somrav Marketing Solutions Full time

    We are a sales and consulting agency located in the Edmonton area and are partnered with one of the largest telecommunications household-known product campaigns. Our firm is committed to establishing and maintaining long-lasting relationships with clients, team members, and stakeholders. Because of the exponential growth our entry-level Customer Service...

  • Customer Service Representative

    6 months ago

    Edmonton, Canada Team Auctions Ltd Full time

    Customer Service Representative We're growing! Exciting opportunity to become part of the TEAM. Customer Service Representative Job Responsibilities: - Serve customers by providing information and resolving problems. - Answer questions and assist customers with creating and maintaining online accounts. - Accept Auction consignments and assist customers...

  • Customer Service Representative

    4 months ago

    Edmonton, Canada Affinity 1:1 Full time

    Affinity 1:1 is looking for a Client Support Representative to join our team. The Client Support Representative will be responsible for providing excellent service to the clients. The Client Support Representative will work closely with the sales team, operations, and other departments to ensure that customer support is top-notch. Why become a Client...

  • Customer Service Representative

    2 months ago

    Edmonton, Canada Quadra Group Full time

    **Position**: Customer Service Representative **Location**: Vaudreuil-Dorion, QC; Burlington, ON; Edmonton, AB; **Status**: Full-time, Contractual (12 months) **Workplace Flexibility**: Hybrid work policy (minimum of 2 days per week in the office at the designated office location) We are currently recruiting for a Customer Service Representative to join our...

  • Automotive Customer Service Representative

    4 months ago

    Edmonton, Canada Speedy Auto Service, Enata Enterprises Inc. Full time

    **Company Description** Speedy Auto Service originated in Ontario, Canada in 1956 and has since grown into one of the most iconic automotive brands in Canada. In 1993, it evolved into Speedy Auto Service and joined the Fix Network global aftermarket family in 2016. Today, Speedy Auto Service operates over 65 family-owned locations across Canada, offering...

  • Customer Service Representative

    6 months ago

    Edmonton, Canada Quadra Chemicals Ltd. Full time

    **Position: Customer Service Representative** **Location: Edmonton, Alberta** **Status: Full-time, Permanent** Are you attentive and ready to react at the right moments? Are you passionate about customer service and problem solving? If so, it’s time to join the Quadra Family! At Quadra we put people first so that together we can reimagine the...

  • Customer Service Representative

    6 months ago

    Edmonton, Canada AutoCanada Inc. Full time

    **Customer Service Representative** **Crosstown Autobody** **Edmonton, Alberta, On-Site** **Compensation: $45,000 - $55,000 per year** **Schedule: Monday to Friday, 8 am - 5 pm** **Crosstown Autobody** is looking for a **Customer Service Representative** located in **Edmonton, Alberta**. We are a growing team with opportunities for career...

  • Customer Service Representative

    7 days ago

    Edmonton, Alberta, Canada VAPE & SMOKE Full time

    At VAPE & SMOKE, we are seeking a highly motivated Customer Service Representative to join our team.The ideal candidate will have excellent communication and interpersonal skills, with the ability to work in a fast-paced environment. As a Customer Service Representative, you will be responsible for providing exceptional customer service, handling customer...

  • Customer Service Representative

    6 months ago

    Edmonton, Canada Stogryn Premier Wellness Resources Full time

    Customer Service Representative For over 50 years, Stogryn Premier Wellness Resources has been helping salon and spa partners grow their business with premier products and equipment that reflect their clients’ needs and values. Reporting to the Customer Service Manager, the Customer Service Representative is responsible for the professional and timely...

  • Customer Service Representative

    7 months ago

    Edmonton, Canada MCSnet Full time

    **Customer Service Representative** **St. Paul, AB** Are you looking to make a real difference in how people connect and communicate? Do you want to be at the forefront of cutting-edge technology and make a real difference? Are you ready to start your journey in shaping the future of connectivity? We have an opportunity for you! **About Us**: MCSnet is...

  • Customer Service Representative

    6 months ago

    Edmonton, Canada MCSnet Full time

    **Customer Service Representative** **St. Paul, AB** Are you looking to make a real difference in how people connect and communicate? Do you want to be at the forefront of cutting-edge technology and make a real difference? Are you ready to start your journey in shaping the future of connectivity? We have an opportunity for you! **About Us**: MCSnet is...

  • Customer Service Representative

    3 months ago

    Edmonton, Canada Stogryn Premier Wellness Resources Full time

    Customer Service Representative For over 50 years, Stogryn Premier Wellness Resources has been helping salon and spa partners grow their business with premier products and equipment that reflect their clients’ needs and values. Reporting to the Customer Service Manager, the Customer Service Representative is responsible for the professional and timely...

  • Customer Service Representative

    3 months ago

    Edmonton, Canada Edmonton Elks Football Club Full time

    **Customer Service Representative** **Title** Customer Service Representative, Team Store **Reports To** Manager, Sales & Service **Summary** The customer service representative will provide high level customer service to in-person and over the phone clients. This position will maintain and grow revenue generation through the establishment of ongoing...

  • Customer Service Representative

    2 months ago

    Edmonton, Canada Red Arrow Full time

    **Customer Service Representative** Red Arrow is currently looking for a part-time Customer Service Representative to join our team. Work will be based out of both our downtown and southside Edmonton ticket offices. **This role will work approximately 16 - 30 hours per week. Shifts fall between 5:15 am - 7:15 pm, 7 days a week, so flexible availability is...

  • Customer Service Representative

    6 months ago

    Edmonton, Canada Red Arrow Full time

    **Customer Service Representative** Red Arrow is currently looking for a part-time Customer Service Representative to join our team. Work will be based out of both our downtown and southside Edmonton ticket offices. **This role will work approximately 16 - 30 hours per week. Shifts fall between 7:15 am - 7:15 pm, 7 days a week, so flexible availability is...

  • Customer Service Representative

    4 months ago

    Edmonton, Canada Red Arrow Full time

    **Customer Service Representative** Red Arrow is currently looking for a part-time Customer Service Representative to join our team. Work will be based out of both our downtown and southside Edmonton ticket offices. **This role will work approximately 16 - 30 hours per week. Shifts fall between 5:15 am - 7:15 pm, 7 days a week, so flexible availability is...

  • Customer Service Representative

    4 weeks ago

    Edmonton, Alberta, Canada Royal Star Insurance & Travel Full time

    At Royal Star Insurance & Travel, we are seeking a skilled Customer Service Representative to join our team. This role is perfect for individuals who enjoy interacting with people and providing excellent customer service.About the RoleWe are looking for a dedicated and organized individual to handle all aspects of customer service, including greeting...

  • Customer Service Representative

    7 months ago

    Edmonton, Canada CB Canada Full time

    Customer Service RepresentativeLocation: Edmonton, ABRed Arrow is currently looking for Customer Service Representatives to join our team in Edmonton. Positions are available at both our downtown and southside ticket offices. Open positions are part-time, working between 16 - 30 hours per week. Shifts fall between 5:15 am and 7:30 pm with weekend...

  • Customer Service Representative

    7 months ago

    Edmonton, Canada Red Arrow Full time

    **Customer Service Representative** Red Arrow is currently looking for part-time Customer Service Representatives to join our team. Work will be based out of both our downtown and southside Edmonton ticket offices. **This role will work approximately 16 - 30 hours per week. Shifts fall between 7:15 am - 7:15 pm, 7 days a week, so flexible availability is...

  • Customer Service Representative

    6 months ago

    Edmonton, Canada Trail Tire Auto Centers Full time

    Trail Tire Supply is a regional tire wholesaler based in Western Canada. We are rapidly growing, and we are currently seeking a talented and dedicated Customer Service Representative to join our team in Edmonton, AB. As a Customer Service Representative, you will be responsible for providing outstanding service to our clients and ensuring that all their...