Guest Service Representative

3 weeks ago

Edmonton, Canada Homes Alive Pets Full time

**Why Homes Alive Pets?**

This isn't your average pet store. You'll feel it when you walk through our door. It's more than beautifully-designed locations and friendly staff - it's a belief in a higher standard for pet care. Our stores are community hubs - somewhere to come and share an experience with your pet.

You'll immediately notice a refreshing shopping experience at Homes Alive because we take a brand-agnostic, knowledge-over-upselling approach. Rather than pushing a certain product or feeling pressured to meet sales quotas, our team's attention is solely focused on getting to know you and your pet and empowering you to make confident decisions.

**Our Mission is to add value to every life**. When we say every life, we include guests and their pets. Employees and co-workers. Brand reps and vendors. Even our communities.

There is life all around us, and it is our mission to add value qualitatively and quantitatively. In the qualitative sense, it is our mission to elevate every life as important and worthwhile. In the quantitative sense, and in the context of our business, it is also our mission to add value, discounts, and a fair balance of price and quality for our guests. This is how we will make a positive impact in our communities and world.

**Job Title**

Guest Service Representative

**Direct Report**

Store Manager

**Department**

Store Operations

**Location**

13340 St. Albert Trail NW Edmonton, AB T5L4P6

**Job Summary**

Guest Service Representatives are the first point of contact for customers and strive to ensure that each customer has a positive shopping experience. Responsibilities of Guest Service Representatives include operating cash registers and handling money, providing customers with information about products offered in the store, and maintaining a clean and organized work environment.

The ideal Guest Service Representative has excellent communication and people skills, experience in customer service or a willingness to learn, and a passion for pets.

**Core Competencies**
- **A Positive and Hardworking Attitude**. A willingness to go the extra mile to provide customers with the best possible shopping experience.
- **Strong Communication Skills**. Ability to clearly communicate with customers and other staff.
- **Resilience**. Ability to remain calm and navigate through high stress situations

**Behaviour & Skills**
- Customer Service
- Excellent time management & attention to detail
- Excellent teamwork & collaborative abilities
- Confident & articulate communication
- Trustworthy & positive attitude
- Understanding of pet nutrition & needs
- Ability to lift 50lbs

**Responsibilities**:
Guest Service Representatives are responsible for these 5 areas of store functions in order of Priority with objectives:
Customer Service
- To serve and learn the immediate needs of customers and offering honest and sincere advice, as well as welcoming them to the culture of the Homes Alive community.
- Operate cash registers and accurately handle cash.

Store Appearance
- Maintain stock on the shelves, product detail communication for your specific section (ie. Price tags, sales signs, etc.), clean and face products and shelves to provide the highest quality of solo shopping experience for the customer.

Employee Service
- Self-initiate service to co-workers and leaders to assist with any projects or tasks to develop a culture and community of servantship and improve the quality of life of those around you.

System Maintenance
- Complete routine tasks specified in checklists & delegated by leaders and follow proper system procedures for efficiency, effective communication, and accuracy of inventory.

Self-Development
- Take initiative in any possible opportunities to learn and develop skills or knowledge in any area within Homes Alive to develop yourself to become a servant leader (a leader that goes the extra mile to serve others).

**A Day in the Life of a Guest Service Representative**

Each day as a Guest Service Representative will be dynamic and unique. A typical day will involve you helping customers find the supplies they need for their pets, providing them with information about pet care and nutrition, and assisting them at the cash register. You will also work to make sure your store looks clean and presentable and that inventory on the shelves is full and well organized. As customers often bring their pets into the store, you will also get plenty of opportunity to interact with dogs and cats (and even hand out treats)

**Schedule**
- Full-time Guest Service Representatives are scheduled to work a minimum of 32 hrs./week and up to 40 hrs./week. Shifts may be morning, afternoon, or evening, Monday to Sunday.
- Shifts are determined at the discretion of the Store Manager.

**Compensation**

$16.00/hr.

**Benefits**.
- Dental care
- Disability insurance
- Extended health care
- Life insurance
- Paid time off
- Vision care

  • Guest Experience Centre Consultant

    4 weeks ago

    Edmonton, Canada Guest Experience Center Full time

    Overview: **RECIPE is looking for a Guest Service Representative** **to join our Guest Services team!** **(Edmonton)** Recipe Unlimited Corporation is Canada’s leading full service restaurant company. Home to such iconic brands as Swiss Chalet, Harvey’s, St.Hubert, The Keg, Montana’s, Kelseys, Fresh Kitchen & Juice Bar, Bier Markt, East Side...

  • Guest Experience Centre Consultant

    4 weeks ago

    Edmonton, Canada Guest Experience Center Full time

    Overview: **RECIPE is looking for a Guest Experience Centre Consulant** **to join our Guest Services team!** **(Edmonton)** Recipe Unlimited Corporation is Canada’s leading full service restaurant company. Home to such iconic brands as Swiss Chalet, Harvey’s, St.Hubert, The Keg, Montana’s, Kelseys, Fresh Kitchen & Juice Bar, Bier Markt, East Side...

  • Guest Service Representative

    3 days ago

    Edmonton, Canada Comfort inn Edmonton West Full time

    **THE OPPORTUNITY**: GUEST SERVICE REPRESENTATIVE **THE COMPANY**: Passion Drives Performance. InnVest succeeds because our people love what we do. Our entire team shares a deep-rooted passion for the world of hospitality & travel that extends far beyond the walls of our offices and locations. Our company culture is built on collaboration. A nimble team...

  • Guest Service Representative

    1 week ago

    Edmonton, Alberta, Canada Homes Alive Pets Full time

    Why Homes Alive Pets?This isn't your average pet store. You'll feel it when you walk through our door. It's more than beautifully-designed locations and friendly staff - it's a belief in a higher standard for pet care. Our stores are community hubs - somewhere to come and share an experience with your pet.You'll immediately notice a refreshing shopping...

  • Guest Services Representative

    3 days ago

    Edmonton, Canada West Edmonton Mall Full time

    The Guest Services Representative provides friendly and efficient customer service to West Edmonton Mall customers and guests. **Primary Responsibilities**: - Providing information on West Edmonton Mall’s hours of operations, events, stores, ETS maps, services and attractions. - Assisting with calls for birthdays, WEM Gift Card information, Multi Play...

  • Guest Services Representative

    4 weeks ago

    Edmonton, Canada West Edmonton Mall Full time

    The Guest Services Representative provides friendly and efficient customer service to West Edmonton Mall customers and guests. **Primary Responsibilities**: - Providing information on West Edmonton Mall’s hours of operations, events, stores, ETS maps, services and attractions. - Assisting with calls for birthdays, WEM Gift Card information, Multi Play...

  • Guest Services Representative

    1 week ago

    Edmonton, Alberta, Canada West Edmonton Mall Full time

    The Guest Services Representative provides friendly and efficient customer service to West Edmonton Mall customers and guests.Primary Responsibilities: Providing information on West Edmonton Mall's hours of operations, events, stores, ETS maps, services and attractions. Assisting with calls for birthdays, WEM Gift Card information, Multi Play Pass, and...

  • Guest Service Representative

    2 weeks ago

    Edmonton, Canada Homes Alive Pets Full time

    **Why Homes Alive Pets?** This isn't your average pet store. You'll feel it when you walk through our door. It's more than beautifully-designed locations and friendly staff - it's a belief in a higher standard for pet care. Our stores are community hubs - somewhere to come and share an experience with your pet. You'll immediately notice a refreshing...

  • Guest Service Representative

    2 weeks ago

    Edmonton, Canada Homes Alive Pets] Full time

    Job Description:Job Description Why Homes Alive Pets? This isn't your average pet store. You'll feel it when you walk through our door. It's more than beautifully-designed locations and friendly staff – it's a belief in a higher standard for pet care. Our stores are community hubs – somewhere to come and share an experience with your pet. You'll...

  • Guest Services Representative

    1 week ago

    Edmonton, Alberta, Canada University of Alberta Full time

    VFO CS Hosp Student Guest Serv:Competition No.S Posting DateFeb 12, 2024 Closing DateMar 18, 2024 Hourly Rate$16.56 per hour Grade05 Hours35This position is a part of the Non-Academic Staff Association (NASA).This position has an end date of September 8, 2024.Location:This role is in-person and work primarily takes place at North Campus Edmonton.This...

  • Guest Services Representative

    1 week ago

    Edmonton, Alberta, Canada University of Alberta Full time

    VFO CS Administration: Competition No.S Posting DateMar 01, 2023 Closing DateMar 22, 2023 Hourly Rate$16.32 per hour Grade05 Hours35This position is a part of the Non-Academic Staff Association (NASA).This position has an end date of September 10, 2023.Location:This role is in-person and work primarily takes place at North Campus Edmonton.This competition...

  • Guest Experience Representative Ii

    2 months ago

    Edmonton, Canada University of Alberta Botanic Garden Full time

    **Who is the Guest Experience Team** - The GET consists of four key pillars working cohesively to provide an exceptional guest experience. In collaboration with broader Garden teams, we look to enhance the variety of experiences of our guests. We envision, design, and create as a front-facing unit; we are engineers of exceptional guest moments. GET...

  • Guest Experience Representative Ii

    1 day ago

    Edmonton, Canada University of Alberta Botanic Garden Full time

    **Who is the Guest Experience Team** - The GET consists of four key pillars working cohesively to provide an exceptional guest experience. In collaboration with broader Garden teams, we look to enhance the variety of experiences of our guests. We envision, design, and create as a front-facing unit; we are engineers of exceptional guest moments. GET...

  • Guest Service Representative Full-time

    4 weeks ago

    Edmonton, Canada Homes Alive Pets Full time

    **Why Homes Alive Pets?**: This isn't your average pet store. You'll feel it when you walk through our door. It's more than beautifully-designed locations and friendly staff - it's a belief in a higher standard for pet care. Our stores are community hubs - somewhere to come and share an experience with your pet. Homes Alive is a family business pass down...

  • Guest Services Representative

    4 weeks ago

    Edmonton, Canada Westmont Hospitality Group Full time

    Hiring for a Full Time **Guest Service Agent **at the Holiday Inn Conference Centre Edmonton South. At Holiday Inn we want our guests to relax and be themselves which means we need you to: **Be you **by being natural, professional and personable int he way you are with people **Get ready **by taking notice and using your knowledge so that you are prepared...

  • Guest Services Representative

    1 week ago

    Edmonton, Canada Cushman & Wakefield Full time

    **Job Title** Guest Services Representative **Job Description Summary** Performs the administrative functions of the Property Management Team assuring a high level of professionalism in property issues, including timely response to and resolution of any tenant requests or concerns. **ESSENTIAL FUNCTIONS AND RESPONSIBILITIES** May be responsible for one...

  • Guest Experience Representative Ii

    1 week ago

    Edmonton, Alberta, Canada University of Alberta Botanic Garden Full time

    Who is the Guest Experience Team - The GET consists of four key pillars working cohesively to provide an exceptional guest experience. In collaboration with broader Garden teams, we look to enhance the variety of experiences of our guests. We envision, design, and create as a front-facing unit; we are engineers of exceptional guest moments.GET pillars:-...

  • Ticketing Guest Service Representative

    2 months ago

    Edmonton, Canada Francis Winspear Centre for Music Full time

    The Francis Winspear Centre for Music seeks dynamic individuals as **Ticketing Guest Services Representatives** (GSRs). We are looking for employees excited to be part of our music-centered, community-driven organization for this part time position. **Who we are**: As one of the premiere places for music in Canada, the Francis Winspear Centre for Music is...

  • Guest Services Representative

    2 months ago

    Edmonton, Canada University of Alberta Full time

    **VFO CS Hosp Student Guest Serv**: - Competition No. **S103952589** - Posting Date **Feb 12, 2024** - Closing Date **Mar 18, 2024** - Hourly Rate **$16.56 per hour** - Grade **05** - Hours **35** This position is a part of the Non-Academic Staff Association (NASA). This position has an end date of September 8, 2024. **Location**:This role is...

  • Guest Service Representative Full-time

    2 months ago

    Edmonton, Canada Homes Alive Pets Full time

    Why Homes Alive Pets? This isn't your average pet store. You'll feel it when you walk through our door. It's more than beautifully-designed locations and friendly staff - it's a belief in a higher standard for pet care. Our stores are community hubs - somewhere to come and share an experience with your pet. Homes Alive is a family business pass down from...