Customer Service Representative

1 month ago


Edmonton, Canada Time Escape Full time

**Company Description**:
Are you looking for a fun and rewarding position, while still in high school or post-secondary? Time Escape is now looking for a part-time escape room game master associate to join our team as a customer service representative

Time Escape's mission statement is to develop the most logical and interactive escape room simulations in the world. Every Time Escape room experience tests teamwork, communication, and dynamic problem-solving skills.

Time Escape's main focus is to cultivate an environment that welcomes all groups of people, including friends, families, and team bonding.

This dynamic role will allow for continuous personal development and provide opportunities for career and personal growth.

**Job Title**: Customer Service Representative (Game Master)

**Job Location**: 10939 120 Street NW, Edmonton AB

**# Positions Available**: 3 Part-Time Positions

**Hours Per Week**: 12-24 (2-4 Shifts per week)

**Job Duties/Responsibilities**
- Explaining house rules, answering questions, and guiding groups into the escape room.
- Supervising games by monitoring video feeds and administering hints during game sessions.
- Resetting game room props in a timely and efficient manner while ensuring everything is working properly.
- Maintaining the operations and cleanliness of the facility.
- Manage internal software such as reservations and spreadsheets.
- Service all walk-in traffic and handle incoming phone calls.
- Opening and closing duties.

**Job Qualifications/Requirements**
- Must have reliable transportation to work.
- Must have flexible availability including being able to work one weekday and weekends.
- Customer service experience is an asset.
- Ability to multitask and work in a fast-paced environment.
- Strong knowledge in social media outlets such as Facebook, Instagram, and Twitter, for the use of marketing, is viewed as an asset.
- Strong ability to effectively communicate and connect with others.
- Social media platform content creativity is an asset.
- Carpentry, handyman repair, and electronic wiring skills are an asset.
- Must be a team player with a positive attitude and clear communication.

**Application Materials Required**: Resume and References; Cover Letter (Optional)

Part-time hours: 12-24 per week

**Job Types**: Part-time, Permanent

Pay: From $15.00 per hour

Expected hours: 6 - 24 per week

Additional pay:

- Tips

**Benefits**:

- Discounted or free food
- Flexible schedule
- On-site parking
- Store discount

Schedule:

- Day shift
- Evening shift
- Every Weekend
- Holidays
- Monday to Friday
- Morning shift
- Night shift
- On call

Ability to commute/relocate:

- Edmonton, AB T5H3R3: reliably commute or plan to relocate before starting work (preferred)

Licence/Certification:

- Driver's License (preferred)

Work Location: In person

Application deadline: 2024-11-30



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