Dispatcher & Administrative Coordinator
5 days ago
**JOB SUMMARY**
Since 2005, Access Cash, operating as part of Perativ, has developed a reputation as a market leader in ATM services and technology. Operating ATMs for banks (BMO, RBC, etc.) and under brand names including Ezee ATM and Access Cash, Perativ provides services to more than 10,000 ATMs in Canada.
We are currently seeking a **Dispatcher & Administrative Coordinator** to join our team to support service delivery to our bank-branded ATMs and ensure that we maintain their uptime in accordance with service level agreements throughout Canada.
This is an exciting opportunity for individuals who thrive in roles where planning, organization, communication and customer service skills are utilized on a daily basis.
The Dispatcher & Administrative Coordinator will monitor bank-branded ATMs, and dispatch and coordinate all service required. They will also assist with the planning and coordination of any major installation projects or service initiatives affecting the branded ATMs. Finally, they will be responsible for all initiatives related to managing communication devices for ATMs.
**MAJOR RESPONSIBILITIES**
- Monitor and resolve errors for Bank-branded ATMs to ensure ATM uptime; dispatching service calls to appropriate parties, when errors cannot be rectified remotely.
- Coordinate, dispatch and monitor bank-branded ATM installations, relocations and removals to ensure company meets bank-mandated standards.
- Coordinate and dispatch Service Technicians for annual preventative maintenance sweeps, compiling and reviewing Service Technician reports of work done during maintenance sweep to ensuring all bank-branded ATMs are serviced.
- Provide purchase orders to Service Technicians and update accordingly when work is completed.
- Provide technical phone support to 3rd party cash loading service providers, when needed.
- Respond to all inquiries from branded ATM customers, investigating any additional information necessary to respond to inbound inquiries.
- Identify, investigate and resolve all communications technical and billing anomalies to ensure accounts are properly credited.
- Examine and rectify inactive communication devices (i.e. phone lines, internet connections, etc.) to ensure all communication devices are properly accounted for.
- Help with the financial review of ATMs, to determine profitability.
- Handle projects relating to ATM communications device changes.
- Assist with planning, organization and execution of various special projects related to our bank-branded ATM portfolio.
- Other assigned duties, as necessary.
**EDUCATION & TRAINING**
- Post-secondary education, with preference for concentration in Business Administration.
**EXPERIENCE, TECHNICAL SKILLS, AND KEY COMPETENCIES**
- At least 1 year administrative/office or customer-facing role.
- Preference for 1 to 2 years in a dispatch position, dispatching at least 10 employees.
- Intermediate level of proficient with Microsoft Office, especially Excel and Outlook.
- Excellent Communication skills, both oral and written.
- Knowledge of customer service best practices and demonstrated sound customer service and conflict resolution skills.
- Detail-oriented and organized.
- Uses sound judgement, a skilled problem-solver and ability to make decisive decisions.
- Ability to learn database management systems and software programs quickly, navigating complex systems with ease.
- Ability to learn multiple software programs and databases.
- Able to work well independently or with others.
- Ability to remain calm under pressure and work in a fast-paced environment.
- Motivated and self-disciplined.
**BENEFITS**
- Competitive salary.
- A full and comprehensive health benefits plan (after the initial 3 months), with a health spending account.
- An employee assistance program.
- Opportunity to grow your career in a thriving Financial Services Provider organization.
**TO APPLY
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