Dispatcher
6 months ago
**JOB SUMMARY**
Since 2005, Access Cash, operating as part of Perativ, has developed a reputation as a market leader in ATM services and technology. Operating ATMs for banks (BMO, RBC, etc.) and under brand names including Ezee ATM and Access Cash, Perativ provides services to more than 10,000 ATMs in Canada.
We are currently seeking a Dispatcher to join our team to support our Western Canada customers. We operate under a relentless commitment to remain the best in class and provide high quality service to our customers. We achieve this by adhering to a high standard of excellence that is exemplified from our senior management throughout the entire organization.
This is an exciting opportunity for individuals who thrive in roles where planning, organization, communication and customer service skills are utilized on a daily basis.
Reporting to the Director of Service and reporting to our Edmonton office on a hybrid work schedule, the Dispatcher manages the dispatching responsibilities for their assigned territory. This individual will work with the service, administrative and warehouse teams to ensure efficient and timely service delivery. When needed, the Dispatcher assists other dispatchers, helping handle their territory. This individual acts as a key member to support our customers and Service Technicians, liaising communication between our Customer Service Representatives and our field team.
**MAJOR RESPONSIBILITIES**
- Navigate our dispatching system, opening and coordinating service calls with Service Technicians.
- Communicate to Service Technicians their schedules and any changes.
- Provide purchase orders to Service Technicians and update accordingly when work is completed.
- Conduct status update calls with Service Technicians throughout the day, helping coordinate to resolve issues and logging information into appropriate systems.
- Coordinate with various department representatives to ensure customer needs are met, in a timely manner.
- Manage service queues to ensure that all calls opened are updated and closed off, or escalated.
- Escalate any service delay issues to the respective Service Supervisor.
- Respond to customer’s needs when contacted directly, and provide updates to customers on the status of their service calls.
- Other assigned duties, as necessary.
**EDUCATION & TRAINING**
- Secondary School Diploma, with preference for College or University Degree, concentrating in Business Administration.
**EXPERIENCE, TECHNICAL SKILLS, AND KEY COMPETENCIES**
- At least 2 years in a dispatch role, dispatching at least 10 employees.
- At least 2 years in a customer service role.
- Experience in the Financial Services and Technology industry, an asset.
- High competency in Microsoft Applications, including: Word, Excel, and Outlook.
- Knowledge of customer service best practices and demonstrated sound customer service and conflict resolution skills.
- Pays attention to detail.
- Astute communication skills, both verbally and in writing.
- Team-focused individual with excellent interpersonal skills, friendly persona, and ability to foster relationships with others.
- Strong time management skills and ability to prioritize.
- Uses sound judgement, a skilled problem-solver and ability to make decisive decisions.
- Ability to remain calm under pressure and work in a fast-paced environment.
- Ability to learn database management systems quickly and navigate complex systems with ease.
**BENEFITS**
- Competitive salary.
- A full and comprehensive health benefits plan (after the initial 3 months), with a health spending account.
- An employee assistance program.
- Opportunity to grow your career in a thriving Financial Services Provider organization.
**TO APPLY
-
Dispatcher
5 months ago
Edmonton, Canada D.B.I. Dry-Blast Inc Full timeD.B.I. Inc is a privately owned company based out of West Edmonton in Alberta that specializes in over dimensional loads as well as general freight. We are currently seeking a full time dispatcher to join our team. Duties Include but are not limited to: - Organizing and dispatching trucks and drivers - Dealing with customers and helping them to get loads...
-
Dispatcher
5 months ago
Edmonton, Canada Connect Freight Inc. Full time**About Us**: At Connect Freight, we pride ourselves on delivering top-notch services to our clients. We are a dynamic and fast-growing company specializing in long-haul trucking, and we are looking for a dedicated and experienced dispatcher to join our team. Our mission is to provide efficient and reliable service, ensuring client satisfaction and...
-
Dispatcher
5 months ago
Edmonton, Canada Park Landscaping Ltd. Full timePark Landscaping is a leading landscaping company dedicated to creating stunning outdoor spaces that exceed our client's expectations. We take pride in our commitment to quality craftsmanship, innovative design and solutions for our clients. As we gear up for the upcoming season, we seek a reliable and dynamic individual to join our team as a...
-
Dispatcher
3 months ago
Edmonton, Canada Ship and smile Logistics Full time**Profile - Dispatcher** **Mini Relevant Experience - 1+yr** We are seeking a detail-oriented Dispatcher to join our team. The Dispatcher will be responsible for coordinating and scheduling freight transportation to ensure timely delivery and customer satisfaction. **Duties**: - Communicate effectively with drivers, customers, and internal teams to...
-
Dispatcher
3 months ago
Edmonton, Canada Pitbull Energy Services Full timeYou are a team player known for your keen attention to detail and **"can-do"** attitude. You have excellent communication skills and those around you are constantly impressed by your organizational skills? We want to hear from you! **Key Responsibilities**: - Coordinate and dispatch over 100 operators to various job sites using Aimsio dispatch systems. -...
-
Dispatcher
5 months ago
Edmonton, Canada Vitran Express Canada Inc Full time**SUMMARY**: AM dispatchers are responsible for coordinating the movements of trucks in the city area. Dispatchers communicate with truck drivers through phones, text, and will assign Truck dispatchers are available at all times to answer any questions from drivers, help them avoid traffic jams and keep them aware of inclement weather ahead. **DUTIES AND...
-
Dispatcher
5 months ago
Edmonton, Canada Perativ Full timeSalary: **JOB SUMMARY** Since 2005, Access Cash, operating as part of Perativ, has developed a reputation as a market leader in ATM services and technology. Operating ATMs for banks (BMO, RBC, etc.) and under brand names including Ezee ATM and Access Cash, Perativ provides services to more than 10,000 ATMs in Canada. We are currently seeking a Dispatcher...
-
Dispatcher
5 months ago
Edmonton, Canada JM&S Ltd Full timeJob Title: Dispatcher, Edmonton, AB Job Overview We currently looking for a Dispatcher to join our team for our bulk fuel operation located in Edmonton, AB. The Dispatcher will work closely with customers and drivers scheduling the day’s deliveries. This position is a local position, on an 10/4 rotation. Key Accountabilities: - Complete fuel orders...
-
Dispatcher
1 month ago
Edmonton, Canada University of Alberta Full time**Department** Vice-President Facilities & Operations - University of Alberta Protective Services **Salary range** $54,764.33 to $73,940.15 **Hours per week** 40 **Grade** 7 **Posted date** October 25, 2024 **Closing date** November 1, 2024 **Position Type** Full Time - Operating Funded **Description**: This position is a part of the Non-Academic...
-
Dispatcher
6 months ago
Edmonton, Canada Saab's Trucking Ltd. Full timeResponsibilities: - Coordinate and schedule transportation activities, including dispatching drivers and managing routes. - Perform data entry tasks to input and maintain accurate transportation records. - Communicate with drivers, customers, and internal teams to ensure timely delivery of goods. - Monitor shipping and receiving processes to ensure...
-
Dispatcher
6 months ago
Edmonton, Canada Caron Transportation Systems Full timeWe are recognized by our customers and employees as the leaders in safety and environmental responsibility while providing the highest level of service in the industry. Backed by being one of Canada's Best Managed Companies 3 years running and holding the Trucking HR Canada Top Fleet Employer distinction for 5 years in row. Caron is currently recruiting for...
-
Dispatcher
2 months ago
Edmonton, Canada Bhau Transport Full time*Overview* *Responsibilities* - Bring new customers - Utilize transportation management systems to schedule and dispatch shipments - Communicate with drivers, customers, and internal teams to coordinate deliveries - Monitor and track freight movements to ensure on-time delivery - Perform data entry tasks accurately and efficiently - Analyze supply chain...
-
Dispatcher
2 months ago
Edmonton, Canada Encore Trucking & Transport Ltd. Full time**Overview** **Responsibilities** - Full cycle dispatching functions - Maintaining daily, monthly and annual tracking and reporting requirements - Liaising with various internal departments - Perform other duties as may be assigned **Requirements**: - Organized, thorough, and highly detail oriented - Strong customer service skills - Excellent time...
-
Dispatcher
6 months ago
Edmonton, Canada Xtreme Shuttle Full timeResponsibilities: - Receive and prioritize incoming calls from customers and drivers - Dispatch drivers to appropriate locations based on customer needs and delivery schedules - Coordinate with warehouse personnel to ensure timely loading and unloading of freight - Monitor driver progress and provide updates to customers as needed - Analyze delivery routes...
-
Dispatcher
5 months ago
Edmonton, Canada Sharp Trucking Services Full timeSharp Trucking Services is a privately-owned transportation and logistics company operating in Western Canada. We are looking for an **E**xperienced Dispatcher **to join our Edmonton operation. The successful applicant will be responsible for coordinating daily workflow for trucks, trailers, and drivers. This is a full-time position with flexibility to...
-
Dispatcher
6 months ago
Edmonton, Canada Trimac Transportation, Ltd (ND) Full time**DISPATCHER (Edmonton, AB)** **WHY TRIMAC?** **THE ROLE** Reporting to the Dispatch Manager, this Dispatcher will be responsible for communicating the load plan to drivers and customers while also ensuring that all customer requirements are met. An eye for detail is key to the success for someone stepping into this role! **WHO YOU ARE** - You are an...
-
Dispatcher
6 months ago
Edmonton, Canada Oilking Services Inc. Full timeIf you thrive in a team-oriented workplace that challenges your skills, rewards innovation, and drives personal and professional growth then Oilking Services is looking for you! **Position Summary**: We are looking for an experienced logistics and trucking **Dispatcher** to join our growing team! Acting as the communication bridge between our customers and...
-
Dispatcher
3 weeks ago
Edmonton, Canada Oilking Services Inc. Full timeIf you thrive in a team-oriented workplace that challenges your skills, rewards innovation, and drives personal and professional growth then Oilking Services is looking for you! **Position Summary**: We are looking for an experienced logistics and trucking **Dispatcher** to join our growing team! Acting as the communication bridge between our customers and...
-
Dispatcher
5 months ago
Edmonton, Canada Noremac Industries Ltd. Full timeResponsibilities: - Coordinate and schedule shipments and deliveries - Communicate with drivers, warehouse personnel, and customers to ensure timely and accurate delivery of goods - Track and monitor shipments to ensure on-time delivery - Handle customer inquiries and resolve any issues or concerns - Perform data entry tasks to update shipment information...
-
Dispatcher
5 months ago
Edmonton, Canada Encore Trucking & Transport LTd. Full timeEncore Trucking & Transportation Ltd is a fast paced and well established company looking for a full time permanent position based out of the Edmonton headquarters. We do a wide variety of tasks for all phases of industry; infrastructure, urban, heavy industrial, telecommunication, oil etc.. This position requires previous transportation or boom truck...