Service Coordinator

6 months ago


Edmonton, Canada RS Sterling Fire Protection Inc. Full time

Come join Sterling Fire Protection Services, where our passion for safety and commitment to excellence unite. As a leader in the fire protection industry, we are dedicated to safeguarding lives and property through our unwavering commitment to fire safety. If you're driven by a commitment to excellence, have a passion for making a difference, are dedicated to upholding the highest quality of work, and are eager to be part of a forward-thinking organization that values expertise, teamwork, and continuous growth, then join us in our mission to provide top-tier fire protection services that set the standard for safety and security. We don’t just fight fires - we ignite your career

**Who You Are**
- Excellent at written and verbal communication.
- Exceptional with interpersonal relationships and customer service.
- Detail oriented.
- An organizing guru.
- Excited by collaborating with a team.
- Adaptable.
- Known as being a positive and upbeat person.
- Someone who lets stress roll off your shoulders.
- Technically proficient.
- Someone who loves problem solving to address unexpected challenges and provide timely solutions.

**What You’ll Do**
- Gather relevant information about the nature of the request, location, and urgency.
- Assign appropriate field technicians to service calls based on their skill set, location, and availability.
- Develop daily schedules and routes for technicians to optimize service delivery efficiently.
- Communicate with technicians to provide details of service requests, including location, client information, and task specifics.
- Provide real-time support to technicians in the field, addressing any issues or changes in the schedule.
- Interact with clients to confirm service appointments, provide updates on technician arrival times, and address any inquiries.
- Ensure that technicians have the necessary equipment, tools, and materials to fulfill service requests.
- Maintain accurate records of dispatched tasks, technician assignments, and service completion.
- Generate reports on service call activities, technician performance, and any recurring issues.
- Quickly address unexpected challenges, such as changes in schedules, technician availability, or urgent service requests, and find suitable solutions.
- Collaborate with the team to identify opportunities for process improvement and enhanced service delivery.

**What You Need**
- High school diploma or GED.
- Fluency in English.
- Proven experience as a Service Dispatcher or Scheduling Administrator or in a similar role requiring coordination and scheduling.
- Availability to work over time as needed.
- Experience with industry software such as Service Trade, or similar.
- Proficiency with word processing and spreadsheet software such as Google Workspace.

**Salary**: $21.00-$26.00 per hour

**Benefits**:

- Casual dress
- Dental care
- Disability insurance
- Employee assistance program
- Extended health care
- Life insurance
- On-site parking
- Paid time off
- Vision care

Schedule:

- 8 hour shift
- Day shift
- Monday to Friday
- No weekends
- Overtime

Supplemental pay types:

- Overtime pay

Ability to commute/relocate:

- Edmonton, AB T5S 0A2: reliably commute or plan to relocate before starting work (required)

**Education**:

- Secondary School (required)

**Experience**:

- Customer Service: 1 year (required)
- Dispatch: 1 year (required)

Shift availability:

- Day Shift (required)

Work Location: In person



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