Csr (Customer Service Representative)

5 months ago


Edmonton, Canada MC Dispatch Full time

MC Dispatch is Growing.

We are looking for full-time CSR's to support our inbound/outbound call centre. If you have customer service skills, high attention to detail, quick learner, and friendly, please apply.

Some Responsibilities and experience are as follows:

- This position you must be able to rotate on weekends.
- Access and process information
- Routing drivers jobs to their
- Address customers' complaints or concerns
- Answer inquiries and provide information to customers
- Arrange for billing for services
- Perform general office duties
- Receive and log complaints
- Receive payments
- Review jobs and bill them accurately.

**Computer and technology knowledge**
- Database software
- Internet
- MS Excel
- MS Outlook
- MS Windows
- MS Word

**Work conditions and physical capabilities**
- Attention to detail
- Fast-paced environment
- Tight deadlines
- Work under pressure
- Repetitive tasks

**Personal suitability**
- Punctuality
- Client focus
- Efficient interpersonal skills
- Excellent oral communication
- Excellent written communication
- Flexibility
- Organized
- Reliability
- Team player

**Benefits**

**Health benefits**
- Dental plan
- Health care plan
- Vision care benefits

**Job Types**: Full-time, Permanent

Pay: $16.00-$20.00 per hour

Expected hours: 44 per week

**Benefits**:

- Casual dress
- Dental care
- Extended health care
- On-site parking
- Vision care

Schedule:

- 8 hour shift
- Every Weekend
- Monday to Friday
- Weekends as needed

Supplemental pay types:

- Overtime pay

Ability to commute/relocate:

- Edmonton, AB T6B 3M6: reliably commute or plan to relocate before starting work (required)

Application question(s):

- Do you have experience working at a courier or freight company?

**Education**:

- Secondary School (preferred)

**Experience**:

- Call center: 1 year (required)
- Customer service: 1 year (required)

Work Location: In person


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