Csr (Customer Service Representative)
7 months ago
MC Dispatch is Growing.
We are looking for full-time CSR's to support our inbound/outbound call centre. If you have customer service skills, high attention to detail, quick learner, and friendly, please apply.
Some Responsibilities and experience are as follows:
- This position you must be able to rotate on weekends.
- Access and process information
- Routing drivers jobs to their
- Address customers' complaints or concerns
- Answer inquiries and provide information to customers
- Arrange for billing for services
- Perform general office duties
- Receive and log complaints
- Receive payments
- Review jobs and bill them accurately.
**Computer and technology knowledge**
- Database software
- Internet
- MS Excel
- MS Outlook
- MS Windows
- MS Word
**Work conditions and physical capabilities**
- Attention to detail
- Fast-paced environment
- Tight deadlines
- Work under pressure
- Repetitive tasks
**Personal suitability**
- Punctuality
- Client focus
- Efficient interpersonal skills
- Excellent oral communication
- Excellent written communication
- Flexibility
- Organized
- Reliability
- Team player
**Benefits**
**Health benefits**
- Dental plan
- Health care plan
- Vision care benefits
**Job Types**: Full-time, Permanent
Pay: $16.00-$20.00 per hour
Expected hours: 44 per week
**Benefits**:
- Casual dress
- Dental care
- Extended health care
- On-site parking
- Vision care
Schedule:
- 8 hour shift
- Every Weekend
- Monday to Friday
- Weekends as needed
Supplemental pay types:
- Overtime pay
Ability to commute/relocate:
- Edmonton, AB T6B 3M6: reliably commute or plan to relocate before starting work (required)
Application question(s):
- Do you have experience working at a courier or freight company?
**Education**:
- Secondary School (preferred)
**Experience**:
- Call center: 1 year (required)
- Customer service: 1 year (required)
Work Location: In person
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