Customer Service Representative

6 months ago

Edmonton, Canada AIVIA Inc. Full time

**Customer Service Representative (CSR) - Client Onboarding**

AIVIA Inc.

Edmonton, AB

**About Us**:
AIVIA Inc. is a small team of highly-trained and passionate mobile app developers and custom enterprise software specialists based in Edmonton, Alberta, founded in 2002.

During that time we have grown our company and services, and are now rapidly expanding our Software as a Service (SAAS) business across North America with Communikit, a mobile app framework that allows our clients to easily communicate with their memberships using simple to use but powerful tool sets.

We believe in doing new and exciting things with technology and solving problems via automation, with a particular focus on supporting local, provincial, and national First Nations organizations in their technology and communications efforts.

We pride ourselves on delivering exceptional customer experiences and ensuring our clients achieve success from day one. As part of our commitment to excellence, we are seeking a dedicated CSR to join our Client Success team.

As a Customer Service Representative (CSR) specializing in Client Onboarding, you will play a crucial role in guiding our clients through the setup phase of their accounts. Your primary responsibility will be to facilitate seamless communication between clients and our sales staff during the onboarding process. You will ensure that clients understand key milestones and achieve maximum value as they embark on their journey with us.

**Responsibilities**:

- Assist clients through the setup phase of their accounts, ensuring a smooth transition through each step
- Coordinate and schedule meetings between clients and sales staff
- Conduct Voice/Video/Text meetings with clients, providing friendly and professional assistance
- Write clear, easy-to-understand messages to communicate important information to clients
- Utilize computer technologies proficiently to streamline the onboarding process
- Organize and schedule meetings across multiple time zones
- Guide client representatives through Apple/Google developer account set-ups
- Employ critical thinking and proactivity to anticipate and resolve potential issues during the onboarding process
- Collaborate with internal teams to ensure a seamless client onboarding experience
- Continuously seek opportunities to improve the onboarding process and enhance the overall client experience

**Requirements**:

- Excellent people skills, with a friendly and professional demeanour
- Outstanding ability to conduct Voice/Video/Text meetings
- Strong written communication skills, capable of crafting clear and concise messages
- Proficient computer skills, with a strong understanding of using mobile apps and web portals
- Exceptional organizational skills, particularly in scheduling meetings across multiple time zones
- Demonstrated critical thinking and proactive problem-solving abilities
- Bachelor's degree or relevant certification preferred, but not required
- Prior experience in customer service, client onboarding, or a related field preferred
- Strong commitment to client follow-up, requiring persistence and resilience in maintaining communication with contacts who are often difficult to reach and/or schedule

**Benefits**:

- Competitive salary and benefits package
- Dynamic and innovative work environment
- Chance to provide communication infrastructure to a client demographic that has been underserved
- Chance to make a meaningful impact on our clients' success from day one

**Location**: Downtown Edmonton, in office

**Term**: Full-time permanent

**Salary range**: $45,000 - $75,000 per year

**Job Types**: Full-time, Permanent

Pay: $45,000.00-$75,000.00 per year

**Benefits**:

- Dental care
- Extended health care
- Paid time off

Flexible Language Requirement:

- French not required

Schedule:

- Day shift
- Monday to Friday

Application question(s):

- Can you tell us about any skills or experience you have that might be helpful in this job?
- What motivates you to do a great job at work, other than the paycheque?
- Tell us about a time when you found it difficult to work with someone. How did you handle the situation?

**Education**:

- Secondary School (preferred)

**Experience**:

- Customer service: 3 years (preferred)

Work Location: In person

  • Customer Service Representative

    2 months ago

    Edmonton, Canada Somrav Marketing Solutions Full time

    We are a sales and consulting agency located in the Edmonton area and are partnered with one of the largest telecommunications household-known product campaigns. Our firm is committed to establishing and maintaining long-lasting relationships with clients, team members, and stakeholders. Because of the exponential growth our entry-level Customer Service...

  • Customer Service Representative

    7 months ago

    Edmonton, Canada Team Auctions Ltd Full time

    Customer Service Representative We're growing! Exciting opportunity to become part of the TEAM. Customer Service Representative Job Responsibilities: - Serve customers by providing information and resolving problems. - Answer questions and assist customers with creating and maintaining online accounts. - Accept Auction consignments and assist customers...

  • Customer Service Representative

    4 months ago

    Edmonton, Canada Affinity 1:1 Full time

    Affinity 1:1 is looking for a Client Support Representative to join our team. The Client Support Representative will be responsible for providing excellent service to the clients. The Client Support Representative will work closely with the sales team, operations, and other departments to ensure that customer support is top-notch. Why become a Client...

  • Customer Service Representative

    2 months ago

    Edmonton, Canada Quadra Group Full time

    **Position**: Customer Service Representative **Location**: Vaudreuil-Dorion, QC; Burlington, ON; Edmonton, AB; **Status**: Full-time, Contractual (12 months) **Workplace Flexibility**: Hybrid work policy (minimum of 2 days per week in the office at the designated office location) We are currently recruiting for a Customer Service Representative to join our...

  • Automotive Customer Service Representative

    4 months ago

    Edmonton, Canada Speedy Auto Service, Enata Enterprises Inc. Full time

    **Company Description** Speedy Auto Service originated in Ontario, Canada in 1956 and has since grown into one of the most iconic automotive brands in Canada. In 1993, it evolved into Speedy Auto Service and joined the Fix Network global aftermarket family in 2016. Today, Speedy Auto Service operates over 65 family-owned locations across Canada, offering...

  • Customer Service Representative

    6 months ago

    Edmonton, Canada Quadra Chemicals Ltd. Full time

    **Position: Customer Service Representative** **Location: Edmonton, Alberta** **Status: Full-time, Permanent** Are you attentive and ready to react at the right moments? Are you passionate about customer service and problem solving? If so, it’s time to join the Quadra Family! At Quadra we put people first so that together we can reimagine the...

  • Customer Service Representative

    7 months ago

    Edmonton, Canada AutoCanada Inc. Full time

    **Customer Service Representative** **Crosstown Autobody** **Edmonton, Alberta, On-Site** **Compensation: $45,000 - $55,000 per year** **Schedule: Monday to Friday, 8 am - 5 pm** **Crosstown Autobody** is looking for a **Customer Service Representative** located in **Edmonton, Alberta**. We are a growing team with opportunities for career...

  • Customer Service Representative

    1 week ago

    Edmonton, Alberta, Canada VAPE & SMOKE Full time

    At VAPE & SMOKE, we are seeking a highly motivated Customer Service Representative to join our team.The ideal candidate will have excellent communication and interpersonal skills, with the ability to work in a fast-paced environment. As a Customer Service Representative, you will be responsible for providing exceptional customer service, handling customer...

  • Customer Service Representative

    6 months ago

    Edmonton, Canada Stogryn Premier Wellness Resources Full time

    Customer Service Representative For over 50 years, Stogryn Premier Wellness Resources has been helping salon and spa partners grow their business with premier products and equipment that reflect their clients’ needs and values. Reporting to the Customer Service Manager, the Customer Service Representative is responsible for the professional and timely...

  • Customer Service Representative

    7 months ago

    Edmonton, Canada MCSnet Full time

    **Customer Service Representative** **St. Paul, AB** Are you looking to make a real difference in how people connect and communicate? Do you want to be at the forefront of cutting-edge technology and make a real difference? Are you ready to start your journey in shaping the future of connectivity? We have an opportunity for you! **About Us**: MCSnet is...

  • Customer Service Representative

    6 months ago

    Edmonton, Canada MCSnet Full time

    **Customer Service Representative** **St. Paul, AB** Are you looking to make a real difference in how people connect and communicate? Do you want to be at the forefront of cutting-edge technology and make a real difference? Are you ready to start your journey in shaping the future of connectivity? We have an opportunity for you! **About Us**: MCSnet is...

  • Customer Service Representative

    3 months ago

    Edmonton, Canada Stogryn Premier Wellness Resources Full time

    Customer Service Representative For over 50 years, Stogryn Premier Wellness Resources has been helping salon and spa partners grow their business with premier products and equipment that reflect their clients’ needs and values. Reporting to the Customer Service Manager, the Customer Service Representative is responsible for the professional and timely...

  • Customer Service Representative

    3 months ago

    Edmonton, Canada Edmonton Elks Football Club Full time

    **Customer Service Representative** **Title** Customer Service Representative, Team Store **Reports To** Manager, Sales & Service **Summary** The customer service representative will provide high level customer service to in-person and over the phone clients. This position will maintain and grow revenue generation through the establishment of ongoing...

  • Customer Service Representative

    2 months ago

    Edmonton, Canada Red Arrow Full time

    **Customer Service Representative** Red Arrow is currently looking for a part-time Customer Service Representative to join our team. Work will be based out of both our downtown and southside Edmonton ticket offices. **This role will work approximately 16 - 30 hours per week. Shifts fall between 5:15 am - 7:15 pm, 7 days a week, so flexible availability is...

  • Customer Service Representative

    6 months ago

    Edmonton, Canada Red Arrow Full time

    **Customer Service Representative** Red Arrow is currently looking for a part-time Customer Service Representative to join our team. Work will be based out of both our downtown and southside Edmonton ticket offices. **This role will work approximately 16 - 30 hours per week. Shifts fall between 7:15 am - 7:15 pm, 7 days a week, so flexible availability is...

  • Customer Service Representative

    4 months ago

    Edmonton, Canada Red Arrow Full time

    **Customer Service Representative** Red Arrow is currently looking for a part-time Customer Service Representative to join our team. Work will be based out of both our downtown and southside Edmonton ticket offices. **This role will work approximately 16 - 30 hours per week. Shifts fall between 5:15 am - 7:15 pm, 7 days a week, so flexible availability is...

  • Customer Service Representative

    4 weeks ago

    Edmonton, Alberta, Canada Royal Star Insurance & Travel Full time

    At Royal Star Insurance & Travel, we are seeking a skilled Customer Service Representative to join our team. This role is perfect for individuals who enjoy interacting with people and providing excellent customer service.About the RoleWe are looking for a dedicated and organized individual to handle all aspects of customer service, including greeting...

  • Customer Service Representative

    7 months ago

    Edmonton, Canada CB Canada Full time

    Customer Service RepresentativeLocation: Edmonton, ABRed Arrow is currently looking for Customer Service Representatives to join our team in Edmonton. Positions are available at both our downtown and southside ticket offices. Open positions are part-time, working between 16 - 30 hours per week. Shifts fall between 5:15 am and 7:30 pm with weekend...

  • Customer Service Representative

    7 months ago

    Edmonton, Canada Red Arrow Full time

    **Customer Service Representative** Red Arrow is currently looking for part-time Customer Service Representatives to join our team. Work will be based out of both our downtown and southside Edmonton ticket offices. **This role will work approximately 16 - 30 hours per week. Shifts fall between 7:15 am - 7:15 pm, 7 days a week, so flexible availability is...

  • Customer Service Representative

    6 months ago

    Edmonton, Canada Trail Tire Auto Centers Full time

    Trail Tire Supply is a regional tire wholesaler based in Western Canada. We are rapidly growing, and we are currently seeking a talented and dedicated Customer Service Representative to join our team in Edmonton, AB. As a Customer Service Representative, you will be responsible for providing outstanding service to our clients and ensuring that all their...