Customer Service Representative

3 months ago

Edmonton, Canada MTE Logistix Edmonton Inc. Full time

**MTE Logistix Group of Companies** is looking for a highly motivated **Customer Service Representative (CSR)** to join our team. Reporting to the Customer Service Manager, this exciting opportunity is responsible to perform administrative and specific order functions, ensuring daily success with transactions in a timely and accurate manner. Through effectively and efficiently managing priorities, the CSR is a key contributor to the achievement of the department’s operational deliverables.

**About Us**:
Our Vision is to create value and success for our clients as their preferred 3PL warehousing, distribution, and order fulfillment solutions provider within Western Canada’s marketplace. We are growing, live our Core Values, and are invested in providing a safe working environment and providing our people with work-life balance, training, development, and growth in the business.

**Location**:15703 114 Avenue, Edmonton, AB T5M 2Z3.

**Schedule**:8:00 AM - 4:30 PM, Monday through Friday.

**Wage**:$21.00 - $23.00/hour.

**Vacancies**:2

**About You**

Your Customer Service knowledge, skills, and experience is second to none. Your exceptional communication and problem-solving skills make the impossible possible and as a team player, you are focused, innovative, and collaborative at reaching the objective. If you are organized, an attention-to-detail master, and a time-management champion who excels at rolling up your sleeves in a fast-paced changing environment where interruptions are frequent and routine, keep reading because we want to hear from you

**Responsibilities**
- Maintain client and develop relationships in a positive manner relaying all client-specific information on volumes, trends, extended service opportunities, growing needs, and changes, to management attention.
- Manage client accounts for inventory accuracy, stock location, and lot or date-code control; investigate, resolve, and report any damages or shortages, obtaining resolution from management.
- Review all orders received back from the warehouse and confirm all orders as shipped, ensuring all accessorial charges are captured.
- Proactively communicate any service issues or delays to customers, offering solutions and suggestions.
- Communicate and coordinate with CSM and warehouse supervisors on rush orders and the arrival of products.
- Produce reports, summaries, and overviews of records to CSM.

**What you need to Succeed**

**Must-Have**
- Minimum of 1-2 years Customer Service Representative experience.
- High levels of accuracy with regards to typing, data entry and transfer, and order entry.
- Focused attention when working with file management to keep accurate, up-to-date, and organized files.
- Experience in inventory management, stock location control, loss prevention, and damage procedures.

**Nice to Have**
- Office Administration experience, 3PL experience

**What’s in it for you?**

Our leadership team values your voice and input and is committed to your growth and success. We are committed to being our best and hiring the best
- We offer a competitive salary based on experience.
- Pension plan
- Paid vacation
- Comprehensive benefits package
- Learning and development
- Employee Assistance Program (EAP)
- Social events, free parking, and more

We thank all applicants for their interest however only those selected for an interview will be contacted.

**Job Types**: Full-time, Permanent

Pay: $21.00-$23.00 per hour

Expected hours: 40 per week

**Benefits**:

- Casual dress
- Company events
- Company pension
- Dental care
- Disability insurance
- Employee assistance program
- Extended health care
- Life insurance
- On-site parking
- Paid time off
- Tuition reimbursement
- Vision care

Schedule:

- 8 hour shift
- Day shift
- Monday to Friday

**Experience**:

- Customer Service Representative (CSR): 2 years (required)

Work Location: In person

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