
Customer Service Representative
5 days ago
**At Gateway Mechanical, the extraordinary is possible to achieve in the role of**
**Customer Service Representative**
Founded in 1968, Gateway Mechanical is a privately owned company that has established itself as a leader in the commercial and industrial refrigeration, heating, and air conditioning industry (HVACR). Attending to 40,000+ service calls per year, Gateway is the largest HVAC & Refrigeration service provider in Western Canada. Our model is comprised of local branch teams with fully qualified personnel representing HVAC, refrigeration, plumbing/gas fitting, sheet metal, and electrical trades. These teams are supported by centers of excellence including professional engineers and project managers which ensures Gateway’s full technical capability is available for every project and service call.
The **Customer Service Representative (CSR)** is a key position within Gateway. This position is the first point of contact for our valued customers. The CSR will closely with operations and the sales department to ensure that Gateway maintains “best in class” customer service.
**Responsibilities**:
- Monitoring and organizing workflow for the field staff to ensure completion of assigned obligations within established cut-off criteria
- Checking technicians in and out of work orders throughout the day while updating corresponding work orders
- Knowledge of the city and working with GPS system to dispatch effectively
- Creating work orders for quoted jobs provided by Sales, issuing Purchase Orders (and communicating work order scheduling and PO#’s for sales reference) and coordinate quoted jobs
- Updating and maintaining the dispatch board
- Relaying communication between sales and the field accordingly
- Scheduling technicians accurately and efficiently to fill PMs and service calls
- Processing permits for field technicians
- Resolving customer logistics problems and complaints to ensure customer satisfaction
- Committing to the company’s health and safety culture at all worksites
- Addressing and resolving new and existing customer inquiries and complaints
- Escalating performance issues for service operations
- Establishing communication protocols with customers
- Supporting updates of Preventative Maintenance Contracts
- Job journaling between work orders to correct errors when required
- Maintaining customer portals
**Experience & Qualifications**:
- 2 - 5 years of experience in a similar position
- Ongoing or completed post-secondary education
- Demonstrated intermediate to advanced level in Microsoft Excel, Word and other Office products
- Demonstrated experience analyzing and resolving customer service and client issues
- Demonstrated experience working in a fast-paced environment, as well as a high degree of prioritizing and multi-tasking skills
- Demonstrated experience adhering to tight deadlines, particularly in high pressure situations
- Demonstrated experience to be a self-starter, with emphasis in a team-oriented environment
- Demonstrated written and verbal communication skills
**Perks of Working at Gateway**:
- Extended Health Care
- Dental
- RRSP Matching
- Life Insurance
- Health Care Spending Account
- Employee Assistance Program
- Paid Vacation Time
- Competitive Salary
- Safe Work Culture
- Great Team Environment
**The Future is Bright. Come Grow with Us
-
Customer Service Representative
4 days ago
Edmonton, Alberta, Canada Somrav Marketing Solutions Full timeOur Customer Service Representatives (CSR) are communication experts who provide fast, friendly service to customers to ask questions, assess their needs, and provide immediate assistance. Upon joining our goal-driven, energetic team, the Customer Service Representative (CSR) will receive two weeks of intensive hands-on training to become a resident expert...
-
Customer Service Representative
4 weeks ago
Edmonton, Canada Corey Scales - Desjardins Insurance Agent Full time**Customer Service Representative - Desjardins Insurance Agent Team Member**: **Location**: Type: Full Time **Position Overview**: Successful Desjardins Insurance Agent is seeking a qualified professional to join their winning team for the role of Customer Service Representative. We seek an energetic professional interested in helping our business grow...
-
Customer Service Representative
4 weeks ago
Edmonton, Canada Quadra Group Full time**Position**: Customer Service Representative **Location**: Edmonton, Alberta **Status**: Full-time, permanent (1) **Workplace Flexibility**: We have a policy that allows for hybrid work, with a minimum presence of 2 days per week at the office. Do you have a strong background in raw materials distribution and are you committed to customer excellence? Are...
-
Customer Service Representative
3 weeks ago
Edmonton, Canada MCSnet Full time**Customer Service Representative** **St. Paul, AB** Are you looking to make a real difference in how people connect and communicate? Do you want to be at the forefront of cutting-edge technology and make a real difference? Are you ready to start your journey in shaping the future of connectivity? We have an opportunity for you! **About Us**: MCSnet is...
-
Customer Service Representative
1 week ago
Edmonton, Canada U-Haul Full time**Customer Service Representative**: Are you a people person? Do you love helping others? U-Haul is in search of friendly, motivated people for the position of Customer Service Representative. As a Customer Service Representative, you will work as part of a supportive team to be the face of U-Haul company’s exceptional service and ensuring that customers...
-
Customer Service Representative
4 weeks ago
Edmonton, Canada Stogryn Premier Wellness Resources Full timeCustomer Service Representative For over 50 years, Stogryn Premier Wellness Resources has been helping salon and spa partners grow their business with premier products and equipment that reflect their clients’ needs and values. Reporting to the Customer Service Manager, the Customer Service Representative is responsible for the professional and timely...
-
Customer Care Lead
4 weeks ago
Edmonton, Canada Epiroc Customer Center Full time_**Customer Care Lead - Edmonton, AB**_ **RESPONSIBILITIES**: Provide technical/commercial parts support to our customers Handle incoming calls related to consumables, parts, service and equipment prices and delivery of orders Respond to inquiries of stock balance, pricing, lead time, delivery, parts information, specifications, availability inquiries,...
-
Customer Service Representative
3 weeks ago
Edmonton, Canada Stogryn Premier Wellness Resources Full timeCustomer Service Representative For over 50 years, Stogryn Premier Wellness Resources has been helping salon and spa partners grow their business with premier products and equipment that reflect their clients’ needs and values. Reporting to the Customer Service Manager, the Customer Service Representative is responsible for the professional and timely...
-
Customer Service Representative
1 week ago
Edmonton, Canada Red Arrow Full time**Customer Service Representative** Red Arrow is currently looking for full-time Customer Service Representatives to join our team. Work will be based out of both our downtown and southside Edmonton ticket offices. **This role will work approximately 32 - 40 hours per week. Shifts fall between 5:15 am - 7:15 pm, 7 days a week, so flexible availability is...
-
Customer Service Representative
4 weeks ago
Edmonton, Canada Schlumberger Full timeJob Summary The Customer Service Representative is responsible for providing and maintaining updated information for customers. **Roles and Responsibilities**: Perform administrative functions supporting customer service functions and sales order entries. Provide monthly status of open orders and follow up with customers and Production. Maintain records of...
-
Customer Service Representative
4 weeks ago
Edmonton, Canada Safety Express Ltd. Full time**CUSTOMER SERVICE REPRESENTATIVE: KEY RESPONSIBILITIES & ACOUNTABILITIES** Safety Express Ltd, an Aramsco Company has been serving its clients for over 35 years in the Abatement, Restoration, Industrial Safety, Professional Cleaning and Surface Preparation market. We are currently seeking an enthusiastic, highly motivated, and experienced Customer Service...
-
Customer Service Representative
3 weeks ago
Edmonton, Canada Steel-Craft Door Products Ltd. Full time**Your Opportunity** Steel-Craft Door Products Ltd. has been manufacturing residential, commercial, and industrial doors in Canada since 1963. At Steel-Craft, we strive to produce the highest quality garage doors at competitive prices, ensuring the success and stability of our operation. Steel-Craft recognizes employees as individuals with different...
-
Customer Service Representative
3 weeks ago
Edmonton, Canada Edmonton Shell AeroCentre Full timeThe Shell AeroCentre is looking for 1 full-time Customer Service Representative for shift work. With the potential to work evenings, weekends, and very early mornings - 40 hours per week. The Customer Service Representative (CSR) is responsible for providing exceptional service to our customers while providing operational support to colleagues. As a CSR you...
-
Customer Service Representative
6 hours ago
Edmonton, Canada Billyard Insurance Group - Edmonton South Full timeCustomer Service Representative Billyard Insurance Group (BIG) - Edmonton South is looking for a Customer Service Associate to join our brokerage. Billyard Insurance Group is a rapidly growing national insurance brokerage with over 70 locations across Canada. We’re also proud to have been recognized on Insurance Business Canada’s Top Brokerages list for...
-
Customer Service Representative
3 days ago
Edmonton, Canada Onkar Insurance Full timeOnkar Insurance is looking for a Full Time Customer Service Representative/Sales Representative. We are searching for a hard working, enthusiastic, professional who is looking for a career with a competitive salary plus commission and multiple bonus packages! Punjabi/Hindi speaking an asset. Job Duties: - Answer and transfer inbound calls - Greet and...
-
Customer Service Representative
4 days ago
Edmonton, Canada Onkar Insurance Full timeOnkar Insurance is looking for a Full Time Customer Service Representative/Sales Representative. We are searching for a hard working, enthusiastic, professional who is looking for a career with a competitive salary plus commission and multiple bonus packages! Punjabi/Hindi speaking an asset. Job Duties: - Answer and transfer inbound calls - Greet and...
-
Customer Service Representative
4 weeks ago
Edmonton, Canada Onkar Insurance Full timeOnkar Insurance is looking for a Full Time Customer Service Representative/Sales Representative. We are searching for a hard working, enthusiastic, professional who is looking for a career with a competitive salary plus commission and multiple bonus packages! Punjabi/Hindi speaking an asset. Job Duties: - Answer and transfer inbound calls - Greet and...
-
Customer Service Representative
4 weeks ago
Edmonton, Canada U-Haul Full time**Location**: 10210 - 218th St, Edmonton, Alberta T5S2C3 Canada START TODAY, GET PAID TODAY! New hires eligible for BONUS! Are you a people person? Do you love helping others? U-Haul is in search of friendly, motivated people for the position of Customer Service Technician. As a Customer Service Technician, you will work as part of a supportive team to be...
-
Customer Service Representative
4 weeks ago
Edmonton, Canada CARO Analytical Services Full time**CARO Analytical Services** is an employee-owned environmental and food laboratory that provides professional analytical testing services to public and private clients throughout Western Canada. Whether supporting a client cleaning up a contaminated site, providing water quality data to ensure Canadians have access to clean water, or supporting the...
-
Customer Service Representative
24 hours ago
Edmonton, Canada Fountain Tire Full timeOverview: **Fountain Tire**, an industry leader with a strong presence and reputation across Canada, is looking for **a** **Customer Service Representative's** to professionally support our network of distribution centers, stores and customers across Canada from our South Edmonton Corporate Office. **Why work for Fountain Tire?** - We are a Platinum Member...