Claims Assistant

2 weeks ago


Calgary, Canada City of Calgary Full time

If you are committed to public service, enjoy collaborating with others, share our values and have a desire to learn and grow, join The City of Calgary. City employees deliver the services, run the programs and operate the facilities which make a difference in our community. We support work-life balance, promote physical and psychological safety, and offer competitive wages, pensions, and benefits. Together we make Calgary a great place to make a living, a great place to make a life.
- The City is committed to fostering a respectful, inclusive and equitable workplace which is representative of the community we serve. We welcome those who have demonstrated a commitment to upholding the values of equity, diversity, inclusion, anti-racism and reconciliation. Applications are encouraged from members of groups that are historically disadvantaged and underrepresented. Accommodations are available during the hiring process, upon request.
- As a Claims Assistant, you will be responsible for providing specialized administrative assistance in the Risk Management and Claims group in the processing of insurance claims for and against the Corporation. Primary duties include:

- Prepare documents and correspondence for the Claims Adjusters and Senior Claims Adjusters.
- Process third party payments, settlements, rush cheques, non-purchase orders, electronic funds transfers, and damage estimate payments. Vet and process damage estimate invoices to ensure validity. Review payment requests and assess backup documentation to ensure conformity with accepted claims settlement practices and finance standards for audit purposes.
- Verify cheques with financial institutions to confirm cheques are valid and authorized to be paid.
- Liaise with Finance and Accounts Payables regarding vendors, invoicing, payment discrepancies, and requests for stop payment; cancel or re-issue cheques that are stale-dated or incorrect.
- Process general ledgers, department return deductibles, and invoicing.
- Prepare claims files for litigation including tracking, updating, and closing of files.
- Participate in the upkeep of the Risk Management & Claims intranet site.
- Create and maintain mail merge letters in the information database system (RiskMaster).
- Assist with Geographic Information Systems (GIS) analysis.
- Draft and prepare training materials, and assist in implementation of training programs within the division.

**Qualifications**
***
- A completed 1 year certificate or diploma in Business Administration, Office Administration, Finance, Accounting or a related field.
- At least 5 years of experience in the insurance or legal industry.
- An intermediate level of proficiency in Microsoft Office (Outlook, Word, PowerPoint and Excel).
- Completed courses and/or experience in civil litigation, PeopleSoft Financial and Supply Chain Management (FSCM), and records management would be considered assets, along with a Chartered Insurance Professional (CIP) designation.
- Previous experience using RiskMaster and/or GIS software will also be considered assets.
- Excellent communication skills, and well-developed interpersonal, organizational, and decision making skills.

**Pre-employment Requirements**
- Applicants will be tested for appropriate skills.
- Successful applicants must provide proof of qualifications.
Union: CUPE Local 38
- Business Unit: Law
- Position Type: 1 Permanent
- Location: 800 Macleod Trail SE
- Compensation: Pay Grade 6 $31.30 - 41.86 per hour
- Days of Work: This position works a 5 day
- work week with 1 day off in a 3 week cycle.
- Hours of work: Standard 35 hour work week
- Audience: Internal/External

- Job ID #: 307600


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