Claims Coordinator

3 weeks ago

Calgary, Canada Accomsure Ltd. Full time

**Property Insurance Claims Coordinator - Job description**

**Accom**sure ALE - Management Solutions is looking for a customer and service focused Property Insurance Claims Coordinator to join our company in Canada with targeted growth in the U.S. marketplace.

Accomsure works alongside insurance companies to provide ALE Management Services for property claims. Our primary service is to locate temporary accommodation for policyholders affected by a displacement from their principal residence via a property insurance claim (i.e. Fire, Water, Flood damage). Accomsure is proudly Canadian, servicing the industry for more than 6 years in Canada with our head office located in Calgary, AB., operating across the country on a 24/7 basis.

**Role & Responsibilities**:

- Address new claims, gather requirements, input information into CRM, manage the end to end process - balancing exceptional customer service and efficiency.
- Assist our Claims Team by managing the incoming calls to our claims line.
- Enter and maintain claim data into our system with accuracy.
- Support policyholders in understanding the temporary housing process within an insurance claim and by providing exceptional customer service.
- Assist in selecting suitable properties that meet our clients’ requirements.
- Prepare leases, contracts, payment authorization and other paperwork as required.
- Liaise between policyholders, property managers and insurance adjusters.
- Respond to changing requirements, issues and repair schedules and address as required.
- Enter and collate accurate information for billing purposes.
- Produce and send monthly statements to follow up on outstanding payments from clients.
- Any other task as deemed necessary by management across Accomsure’s team.
- Excellent time management and prioritization skills
- Excellent communication skills
- Fluent English - both written and verbal (bi-lingual in French is considered an asset, not required)
- Attention to detail and advanced written communication skills.
- Experience in a service-based industry such as hospitality, real-estate or travel & tourism considered an asset.
- Conflict management, service focused and solution driven experience.
- A proven collaborator
- A post-secondary degree or diploma in Arts, Science, English, or History is considered an asset (not required)

**Location & Commitments**:

- Permanent, Full-Time position
- Company provided Health & Dental Benefits
- Resilience in joining a start-up business while entering an enterprise in growth mode.
- On-site requirements to collaborate and drive solutions with peers and management in a timely manner.
- Reliable transportation is required - on-site parking provided.
- Standard working hours (8:00am to 4:30pm, Monday through Friday) with the occasional/scheduled evening and weekends as needed.
- Ability to sit & work long hours from a desk location.

We appreciate the interest from all applicants. Only qualified applicants will be contacted and followed up with an interview to move forward.

**Job Types**: Full-time, Permanent

Pay: $20.00-$22.00 per hour

Expected hours: 37.5 - 45 per week

**Benefits**:

- Dental care
- Extended health care
- Life insurance
- Paid time off
- Vision care

Schedule:

- 8 hour shift
- Monday to Friday
- On call
- Overtime
- Weekends as needed

Supplemental pay types:

- Overtime pay

Work Location: In person

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