Regional Maintenance Manager, Alberta

2 months ago

Calgary, Canada Hazelview Properties Full time

**WHO YOU ARE**

The Regional Maintenance Manager is a key contributor and leader within the Regional leadership group. Reporting to the Regional Manager, Alberta, they provide support and expertise to Property Operations, including oversight of regulatory and procedural compliance and owning all aspects of service contract management throughout the Region. Directly leading small, highly skilled Regional Maintenance teams, they purposefully work to enhance the skillsets of site maintenance contributors, continuously developing the quality, efficiency, and effectiveness of our team members and thus reducing the scope of need to engage contractors while improving service delivery and resident experience.

**WHAT DO YOU NEED TO BE SUCCESSFUL**

**Education and Experience**:

- Completion of High School or general education degree (GED)
- 10+ years of maintenance or related experience
- Must have a valid driver's license and vehicle
- Flexibility to work on-call should emergencies happen after hours
- Computer savvy with technical competence
- Proficient with use of handheld and power tools used in the maintenance, repair, and construction trades
- Knowledge of plumbing, electrical, drywall, carpentry, painting, mechanical and HVAC systems etc.
- Certification/license from one of the trade professions would be a definite asset
- Exposure to the multi-residential or other related industry setting would be considered an asset
- Experience working with budgets and tracking expenses
- WHMIS certified would be an asset
- Ability and willingness to travel occasionally between Calgary and Edmonton

**Qualifications**:

- Experienced leader with passion for collaboration, coaching, mentoring, and developing others.
- A professional demeanour and excellent communication skills are required.
- Actively champions diversity and inclusion. Ability to speak other languages would be an asset.
- A commitment to "Best in Class" Customer Service
- Ability to accurately listen, understand and respond to issues appropriately.
- Ability to work and act independently using good judgment when assessing difficult situations
- Self-motivated individual with strong problem-solving skills and a “can-do” approach to all opportunities
- Superior organizational and time management skills with ability to multi-task/prioritize and work under tight timelines
- A demonstrated high degree of integrity, diplomacy, discretion and confidentiality

**WHAT WILL YOU DO**

**Regional Maintenance Operations**:

- Leads the Regional Maintenance teams, hiring, coaching, mentoring, and managing the performance of the team and team members with a focus on close collaboration and integration with Property Operations in pursuit of a “one team” culture and camaraderie.
- Oversees, coordinates, and optimizes the performance of the Regional Maintenance teams in Calgary and Edmonton, constantly collaborating closely with Property Operations and Support Department leaders to identify, prioritize, plan, and action needs of the properties and portfolio.
- Ensures quality and efficiency in maintaining building standards at a high level and that the Regional Maintenance team members perform at all times in a professional and collaborative manner.
- Directs the day-to-day activities of the Regional Maintenance teams, assigning/scheduling/coordinating them with focus on general and specialized maintenance challenges that are beyond the skill sets of site maintenance team members.
- Ensures Regional Maintenance team members act as resources for site maintenance team members, sharing expertise, know-how, and tricks of their trades to elevate the skill sets of others over time.
- Fosters initiative in Regional Maintenance team members to identify deficiencies, opportunities for continuous improvement, suggest or initiate proactive corrective measures, and to plan for preventative maintenance that mitigates the risk of future challenges.
- Leads collaboration with Property Operations leaders to set learning plans that enhance the skills of site maintenance team members with focus on high value-add opportunities to resolve issues and complete projects in house rather than engaging trades.
- Designs and delivers hands-on training in maintenance and customer service skills, leveraging team member expertise to teach, coach, and mentor others, in alignment with the set learning plans.
- Enables a superior level of communication, cooperation, service, and support being provided to residents, thereby ensuring that Hazelview is a _“Best in Class”_ landlord of choice.

**Service Contract and Vendor Management**:

- Establishes and maintains excellent vendor relationships, continuously growing a stable of reliable suppliers to drive excellence in quality and service while ensuring competitive pricing.
- Owns and manages service contract administration and execution oversight throughout the region, maintaining a schedule of service contract details and proactively planning

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