Front Desk Receptionist for a Medical Office
4 weeks ago
We are seeking a highly organized and detail-oriented individual to join our team as a Front Desk Receptionist in Regina, Saskatchewan. As the first point of contact for patients, this role plays a critical part in ensuring a smooth and positive experience for patients and the healthcare team. Responsibilities include patient check-in, appointment scheduling, phone management, administrative tasks, and adherence to HIPAA regulations.
**Responsibilities (Key Tasks)**:
- **Patient Check-in**:
- Greet patients warmly and initiate check-in within 5 minutes.
- Verify appointment details, update information, and confirm pharmacy, allergies, and medications in EMR with accuracy.
- **Phone Management**:
- Answer phone calls promptly with a professional tone.
- Provide necessary information, document follow-ups or messages.
- Prioritize urgent calls and ensure proper triage.
- **Appointment Booking**:
- Schedule appointments accurately, ensuring new appointments are 30 minutes and follow-ups are 20 minutes.
- Confirm patient referrals before booking.
- Review the daily schedule to avoid overlaps or errors.
- **Call Triage and Forwarding**:
- Answer, triage, and forward calls within 2 minutes.
- Log calls requiring follow-up and direct them appropriately.
- **Physician Communication**:
- Immediately document and communicate patient concerns to the relevant physician within 1 hour.
- Ensure no critical information is overlooked.
- **Administrative Tasks**:
- Collect, sort, and distribute mail within 24 hours of receipt.
- Maintain mail logs for tracking purposes.
**Qualifications**:
- Previous experience in a medical office or healthcare setting is preferred.
- Excellent communication, interpersonal, and organizational skills.
- Proficient in computer skills, including Microsoft Office Suite.
- Ability to multi-task and prioritize in a fast-paced environment.
- Familiarity with medical office software and patient management systems.
- Strong attention to detail and accuracy.
- Ability to maintain confidentiality and adhere to HIPAA regulations.
- Professional and courteous demeanor.
**Benefits**:
- Competitive salary.
- Opportunity to work in a fast-paced, friendly healthcare environment.
- Health insurance and retirement benefits available.
**Application Instructions**:
- Please submit your resume and cover letter to. We look forward to hearing from you.
Pay: $14.17-$20.00 per hour
Expected hours: No less than 40 per week
Flexible language requirement:
- French not required
Schedule:
- Monday to Friday
**Education**:
- Secondary School (required)
**Experience**:
- Front desk: 1 year (preferred)
- Administrative experience: 1 year (preferred)
**Language**:
- Mandarin (preferred)
Work Location: In person
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