Health Sciences Student Support Officer

3 months ago

Toronto, Canada George Brown College Full time

**CLOSING DATE**:November 8, 2024

**Land**_ _**Acknowledgement**
- George Brown College is located on the traditional territory of the Mississaugas of the Credit First Nation and other Indigenous peoples who have lived here over time. We are grateful to share this land as treaty people who learn, work, and live in the community with each other._

**Equity Statement**_ _**

**GBC Vision**
- To be _a college renowned for its inclusion, excellence, relevance, impact, and leadership._ _

**Position Summary**:
**Key Responsibilities**:

- Provides information in an accurate, friendly, empathetic, student-focused, and timely manner, while acting as the first point of contact in the Health Sciences department.
- Provides general guidance on program guidelines, policies, and processes as well as advisement to prospective students on entrance requirements, divisional select, admissions processes, educational pathway options and pre-requisites.
- Processes and resolves issues with grade amendments, CAPP reports, grade entry, block registration, course add/drops, substitution/exemption, academic holds, timetable conflicts via STU-VIEW, BANNER/MILLENIUM and A.I.
- Liaises with different departments and stakeholders (i.e., President’s Office, Foundation Office, Awards Office, etc.).
- Troubleshoots any technical issues with the photocopy machines on the 6th and 7th floor by connecting with IT department, Xerox representatives and technicians to help resolve issues.
- Oversees the shredding of the documents for Centre for Health Sciences as well as organizing the collection of books for donations.
- Provides support and training of the front desk duties to new staff (summer students, part-time employees).
- Assists in the maintenance of student and departmental records.
- Collaborates with CSHS Divisional support staff as needed to ensure alignment of policies and procedures.
- Other duties as assigned.

**Educational and Experience Requirements**:

- Three-year diploma or degree from a recognized post-secondary institution in Business, Medical Office Administration Diploma, or equivalent.
- Minimum two (2) years’ front-line and administrative experience in a busy office environment.
- Experience in the educational sector is preferred.
- Experience with Microsoft Office - in Word, Excel, and Outlook.
- Proficiency in Banner and STU-VIEW is an asset.

**Skills and Attributes:
- Demonstrated initiative and ability to work independently with mínimal supervision.
- Ability to establish priorities and make decisions within prescribed boundaries.
- Solid communication, interpersonal, customer service, and organizational skills to liaise with stakeholders of all levels.
- Ability to manage numerous complex and demanding tasks and to meet strict deadlines.
- Discretion, sound judgement, and a commitment to preserving strict confidentiality.
- Excellent planning, coordinating, and time-management skills; collaboration, teamwork, and people skills.
- Ability to lift between 20 kg or 44 lbs (i.e., lifting boxes, groceries, and supplies, setting up tables, etc.).
- Demonstrated commitment to uphold the College’s priorities on diversity and equity.

**Interview process may consist of a practical skills component.**

**Notes**:

- The College requires proof of degrees, credentials or equivalencies from accredited regional or federal post-secondary institutions and/or their international equivalents. Credentials may require validation at the time of interviews or offer.

**About Us**:
George Brown College prides itself on educating students through real-world learning, in the heart of Toronto. Our faculty and employees make this vision a reality, and we support them by making George Brown a great place to work. See why we are consistently ranked as one of GTA’s top employers.

**Why work here?**

George Brown College offers hybrid work opportunities, a competitive pension plan, generous holiday and vacation time, a tuition assistance program, discounted rates for employees taking Continuing Education courses, and an equitable work environment where everyone matters.

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