Community Services Facilitator

5 months ago

Toronto, Canada Vita Community Living Services of Toronto Inc. Full time

**POSITION OVERVIEW**:
The position of Community Service Facilitator acts as a first point of contact for all outside correspondence for individuals, families and community stake holders regarding services and programs provided by VITA or the Developmental Services Sector.
The focus of the position is to gather all pertinent information necessary to access VITA’s programs and services, organize access to VITA service, identify and filling funded and FFS service. In addition, maintain records and advocate member service needs to the DSO and or where applicable at other sector support tables.
This position complies with all VITA Policies and Procedures, follows VITA’s Mission, Vision, and Value Statements. It is agreed that this position will work in compliance with the provisions of the Occupational Health and Safety Act and Regulations and with the Ministry of Community and Social Services. It is the pledge of each staff to provide safety, practice respect and promote community while working at VITA.
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**QUALIFICATIONS REQUIRED**:

- Post-Secondary Education in Social Services (DSW, SSW, B.SW, B.A )
- 3-5 years' experience working in the developmental services sector
- Experience coordinating member service within a Public Sector environment
- Strong and effective communication skills particularly surrounding family / caregiver support an asset
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**KEY JOB RESPONSIBILITIES**:

- Maintain member database (PCC) Ensure all members information is up to date for both those wishing to access those receiving VITA services.
- Create and maintain effective working relationships with members, families, and other support service agencies.
- Navigate local and sector access mechanisms.
- Act as a service support for the public, prospective members, and their families by providing service information about VITA and community partners
- Complete and manage the intake process, including waitlists for all members interested in VITA services. Intake and family meetings may be held at various VITA, family or community locations.
- Advocate for members awaiting VITA services and relay all up to date and pertinent member info to the DSO, MCCSS or other legislative bodies.
- Maintain statistical data and prepare reports related to services offered by VITA and for future service opportunities.
- When applicable, manage and coordinate Safe bed requests coming from the designated community partner leads in both Toronto and CER.
- Develop and coordinate initial service plans for VITA members accessing service.
- Provide leadership with various funding initiatives that require responsiveness on behalf of VITA services and support.
- Liaise with local stakeholders, community support agencies as needed to provide more community opportunities for members and potential members.
- Participate in Community & DS Sector Committees representing VITA
- Work closely with service staff to support member goals achievement
- Support Program staff with challenging situations which involve members and or their families.
- Perform other related duties assigned by the Supervisor, Manager or Director or delegate
- **WORKING CONDITIONS**:

- Office: Must possess the ability to work in a standard office setting and to use standard office equipment Opportunity to work remotely
- Ability to travel within Toronto/York Region
- Weekend and evening work required

**Job Types**: Full-time, Contract

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