Customer Support Specialist

5 months ago

Barrie, Canada Action First Aid Inc. Full time

**Our Company**:
Action First Aid is a dynamic and innovative privately owned Health & Safety Company in Canada, with our head office in Barrie, Ontario. For over 25 years, Action First Aid has been an industry leader in delivering best in class AED Products and First Aid Training with a focus on excellence and customer satisfaction. We specialize in helping organizations implement and manage large scale AED programs and continue to invest in delivering state of the art educational and training assets for our customers. Action First Aid is also a leader in bringing to market the SaveStation product line. SaveStations provide 24/7 access to life-saving AEDs in the heart of every community.

Our people are the cornerstone of our company and we pride ourselves on our positive culture and reputation for a great place to work. As we continue to expand our reach as leaders in the industry and enhance our offerings, we are seeking a highly motivated Inside Sales Representative to join our team.

**Key Responsibilities**
- Proactively reach out to existing clients via phone calls to understand their needs and identify opportunities for upselling and cross-selling.
- Build and maintain strong, long-lasting client relationships through regular communication and exceptional service.
- Effectively manage a portfolio of clients, providing them with personalized solutions and ensuring their satisfaction with our products/services.
- Meet and exceed sales targets and performance metrics on a consistent basis.
- Collaborate closely with the sales team to identify strategies for expanding our client base and improving sales processes.
- Keep accurate records of client interactions and sales activities using our CRM system.

**Qualifications**:

- Proven track record of success in inside sales, with a focus on phone-based client engagement.
- Excellent communication and interpersonal skills, with the ability to build rapport and trust with clients quickly.
- Strong negotiation and persuasion skills, with the ability to close sales and overcome objections effectively.
- Highly motivated and target-driven, with a passion for exceeding goals and driving revenue growth.
- Ability to work independently and as part of a team in a fast-paced, dynamic environment.
- Experience using CRM software (e.g., Salesforce) and other sales productivity tools is a plus.
- Bachelor's degree in Business Administration, Marketing, or related field is preferred.

**What you can expect from us**:

- Competitive salary
- Opportunities for professional growth and advancement within the company.
- An opportunity to be involved in a company that is truly ‘saving lives’ and performing meaningful and impactful work
- A company that is delivering best in class products and services and is leading with innovation and excellence
- Fun and supportive work environment with a focus on teamwork and collaboration.

Pay: $47,000.00-$60,000.00 per year

**Benefits**:

- Company events
- Dental care
- Disability insurance
- On-site parking

Schedule:

- 8 hour shift
- Day shift
- Monday to Friday

**Education**:

- Secondary School (preferred)

**Experience**:

- Customer relationship management: 3 years (preferred)
- Customer service: 2 years (preferred)

Work Location: In person

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