Customer Experience Specialist

7 months ago

Barrie, Canada Norwood Industries Inc Full time

Are you the type of person who puts themselves in the customers’ shoes? Do you strive to provide the best service when helping someone? What about problem-solving and working your way through different issues that may arise with a product? If you’re intrigued by the above questions, don’t stop reading because this could be your next opportunity to become part of a dynamic Customer Experience team

Norwood Sawmills is a worldwide leader in portable sawmills and is looking for an enthusiastic, self-motivated Customer Service Specialist to join our team and assist our customers with their inquiries, issues, and concerns regarding our Norwood Sawmills and accessories.

**What you bring to the team**:

- An outgoing customer service professional wanting to utilize their abilities to assist customers with inquiries and take on a new challenge
- Entrepreneurial spirit: you’re motivated and determined to enhance the customer experience, by actively listening to and analyzing the customer’s needs.
- You have the ability to create deep positive relationships, not just with customers, but also with your fellow peers.
- You have excellent troubleshooting skills, you can relate to customer needs and concerns and are able to provide them with a solutions.

**What you get in return**:

- Base salary + unlimited commission (you get paid on all non-sawmill sales orders)
- Casual, collaborative, and creative office environment.
- 3 weeks of Paid Time Off (PTO).
- Comprehensive benefit that includes Health, Dental, and a Health Spending Account.
- To help you save for your future we offer a Registered Retirement Saving Plan that is company matched.

We want to set you up for success as a Customer Service Specialist Our extensive hands-on training will give you all the tools and resources you will need to assist our customers with any inquiries, issues, or concerns that may arise with our Sawmills and Accessories. After building a Norwood Sawmill during your training, you will become a fundamental part of the Customer Experience Team.

**A typical day for a Customer Service Specialist at Norwood**:

- Assist new and existing customers with customer service-type inquiries related to shipping, packaging and sawmill operation and service.
- Strive to meet or exceed Key Performance Indicators related to customer service.
- Consult with owners to evaluate their sawmilling needs, current and potentially future needs.
- Ensure all customers receive prompt, useful information through professional communication and follow-ups.

**Get to know us more**

Norwood Sawmills is a portable sawmill company that sells our products worldwide opening opportunities for outdoorsmen, craftsmen, hard-working families, hobbyists, and professional sawyers. Our product lines vary in price and are all ultra customizable with over 40+ production-boosting attachments (more than any other brand). We continue to lead the sawmill revolution and empower people everywhere to build their best futures through wood.

Our company is committed to fostering a positive, open-minded, and equal opportunity workforce. We are aligned with the Ontario Human Rights Code and Accessibility for Ontarians with Disabilities Act and are able to provide accommodations to individual needs identified to us throughout our hiring process.

**Thinking about a new challenge? This is the one for you

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