Pump Aftersales

NETZSCH Pumps & Systems is a global specialist in complex fluid management, with our employees well-being and our customers' satisfaction as our top priorities. NETZSCH has been developing, producing and distributing positive displacement pumps worldwide for more than 70 years.

**OVERVIEW**:
The **Customer Service Specialist** plays a critical role in ensuring exceptional customer experiences. The focus extends beyond sales to encompass customer relations, efficient order processing, and problem-solving.

**ESSENTIAL DUTIES AND RESPONSIBILITIES**:
**Sales and Customer Support**:

- Assist in After-sales / Spare Parts and service support with Internal / External sales team and customers.
- Promptly identify spare parts and accessories for customers.
- Provide accurate quotations in a timely matter.
- Process orders efficiently through the SAP system, maintaining proper documentation.

**Customer Relations**:

- Cultivate positive relationships with customers, demonstrating responsiveness and compassion.
- Address inquiries, concerns, and complaints promptly.
- Collaborate with sales personnel and end users to enhance overall satisfaction.
- Foster loyalty through exceptional service.

**Logistics and Procurement**:

- Assist in expediting parts purchases from various vendors.
- Collaborate with intercompany factories for efficient service parts scheduling.
- Monitor scheduled shipment dates and expedite as needed.
- Work closely with shipping / receiving team and assist when needed.

**Documentation and Communication**:

- Compile standard document packages, including order acknowledgments.
- Assist with creating and delivering Submittals, O&M manuals, and project documentation.
- Maintain accurate customer master information.

**Continuous Improvement**:

- Help maintain department KPIs (on-time delivery, sales, cycle time, etc.).
- Adapt to changing business needs and take on additional duties as required.

**Preferred Qualifications**:

- Proven experience in customer service or a related field.
- Strong ability to analyze situations and provide appropriate solutions.
- Excellent communication skills, both verbal and written.
- Proficiency in data entry in SAP or similar system and CRM software.
- Ability to work well in a fast-paced environment while maintaining professionalism.

Expected hours: 40 per week

Additional pay:

- Bonus pay

**Benefits**:

- Dental care
- Extended health care
- Life insurance
- On-site parking
- RRSP match
- Vision care

Schedule:

- 8 hour shift
- Day shift
- Monday to Friday
- Weekends as needed

**Education**:

- Secondary School (preferred)

**Experience**:

- Call center: 1 year (preferred)
- Customer service: 1 year (preferred)

Work Location: In person