Moka Customer Service
6 months ago
As a member of the Customer Success team, you'll be responsible for assisting users with a range of needs, from resolving various issues to answering any questions they might have about the product or their account. As the frontline of our company, you'll use exemplary empathy and product expertise to ensure users have a positive experience across the entire user journey.
What you'll do:
- Respond to incoming user inquiries for various topics such as account inquiries, transaction inquiries, and technological assistance;
- Educate our users with respect to our product;
- Anticipate customer needs and exceeding their expectations in terms of quality of service and support;
- Triage, prioritize and dispatch tickets to the appropriate team members;
- Perform workflow tasks to onboard new users;
- Use the customer's feedback to help streamline and optimize internal processes;
- Act as a brand ambassador for Mogo products, regularly using our suite of products, sharing the brand with friends and family, and providing regular feedback to the team for improvements.
Who you are:
- You demonstrate innate empathy and have amazing customer service and written communication skills.
- You have a passion and curiosity for finance and investing.
- You are curious, proactive, motivated, autonomous and are comfortable in a fast-paced environment.
- You are able to collaborate and ask the right questions to quickly solve problems.
What you'll need:
- 2+ years experience in customer support/success, or in a similar role.
- Fully bilingual in French and English.
- Schedule flexibility as we evolve to meet the growing demands of our customers.
**About Us**
We help make it easy for Canadians to achieve financial freedom while making a positive impact.
We live in the most innovative and technologically advanced era, yet so much struggle exists. Most of us are far from where we want to be financially.
We all want a better future. A better world where reaching financial freedom is a question of when, not if. One that's equitable so that all can prosper. One that's safe from the impact of climate change.
Our money has the power to change the world. It's up to us to do things differently.
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