Appointment Coordinator

6 months ago

Georgetown, Canada Volkswagen Full time

**Georgetown Volkswagen **is looking for a full-time **Appointment Coordinator** to join our Service team

Our Appointment Coordinators are responsible for ensuring the smooth and efficient operation of our service department. You will be responsible for managing and coordinating service appointments, communicating with customers to schedule services, and providing outstanding customer service at all times.

**Primary Job Duties**:

- Schedule service appointments efficiently, optimizing service department resources and maximizing productivity.
- Coordinate appointments based on customer preferences and vehicle maintenance needs.
- Engage with customers to gather necessary information and provide appointment details.
- Confirm and remind customers of their scheduled appointments, ensuring a seamless service experience.
- Maintain accurate and up-to-date records of service appointments and customer information using our dealership's management software.
- Work closely with service advisors and technicians to ensure timely completion of appointments and effective communication with customers.
- Demonstrate exceptional customer service skills, ensuring customer satisfaction and maintaining a positive dealership-client relationship.
- Proven experience in the same role preferred.
- Previous experience working with CDK.
- Strong organizational and multitasking abilities.
- Excellent verbal and written communication skills.
- Ability to work in a fast-paced environment while maintaining attention to detail.
- Ability to work in a team and possesses strong interpersonal skills with an upbeat and engaging attitude.

**Why work for us**:

- Full-time hours (Monday to Friday: 8:00am - 5:00pm)
- Salary commensurate with experience level.
- Work-life balance opportunities.
- Job-specific coaching & training programs.
- Grow your career as a part of our "Promote from within culture".
- Comprehensive health and dental coverage.
- Employee wellness & assistance programs.
- Employee vehicle pricing programs.
- Dealership and group social events.
- A family business built by a growing team of family mindsets.
- Queensway Auto Group is committed to providing equal employment opportunities to all individuals, regardless of their race, color, religion, sex, gender identity, sexual orientation, national origin, disability, age, or any other characteristic protected by applicable law. We value diversity and believe that a diverse workforce enhances our ability to innovate, serve our customers, and create a more inclusive and dynamic workplace._
- We strive to create a work environment that promotes fairness, equity, and respect for all employees and applicants. Our commitment to equal opportunity employment is reflected in every aspect of our employment practices, including recruitment, hiring, training, promotion, compensation, benefits, and disciplinary actions._

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