Client Service Representative
1 day ago
At VPI Employment Services, we are seeking a skilled and compassionate Intake Coordinator to join our team. Based in the Georgetown branch, this is a Contract Full-Time opportunity.
About the RoleThis role plays a critical part in delivering exceptional client experience by providing comprehensive support to job seekers with diverse needs. As an Intake Coordinator, you will be responsible for greeting and welcoming clients, responding to inquiries, and facilitating access to employment services.
The ideal candidate will possess excellent communication and interpersonal skills, with the ability to build rapport with individuals from various backgrounds. You will work closely with Employment Counsellors to schedule appointments, track client records, and ensure timely follow-ups.
We value candidates who are detail-oriented, organized, and comfortable working in a fast-paced environment. If you have a strong passion for supporting others and are committed to making a positive impact, we encourage you to apply.
Key Responsibilities- Greet and welcome clients to the branch, ensuring a warm and inclusive experience.
- Respond to inbound inquiries, demonstrating active listening skills and providing clear explanations of available services.
- Complete eligibility questions, create client records, and schedule appointments with Employment Counsellors.
- Track and maintain client records, ensuring open appointments are filled and turnaround times are met.
To succeed in this role, you will need:
- Excellent communication and interpersonal skills.
- Ability to build rapport with individuals from diverse backgrounds.
- Detail-oriented and organized, with strong time management skills.
- Comfortable working in a fast-paced environment.
- Highly motivated and results-driven, with a strong work ethic.
$55,000 - $65,000 per annum, depending on experience.
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